Specialty Bartender Hollydeck - Full Time

Hollywood Casino Gulf Coast; Bay St. Louis (MS); On-site; USD 16,531 - 22,041; Full time

Job summary

PENN Entertainment is seeking a bartender at our Gulf Coast property to deliver upscale beverage service to guests. You will craft cocktails, manage cash, and work in a fast-paced casino environment.

The role requires at least a GED or HS diploma, strong interpersonal and communication skills, and comfort working nights, weekends, and holidays. Knowledge of POS systems and product upsell is a plus.

Qualifications

• GED or HS diploma or equivalent; 6 months to 1 year of related experience or training.
• Strong interpersonal skills.
• Excellent written and verbal communication skills.
• Must be able to count money and make correct change.
• Able to work high-volume days, nights, holidays and weekends.
• Familiar with cocktail ingredients and proper mixing and pouring techniques.
• Able to work in fast-paced, crowded environments.
• Ability to interact with guests and resolve issues diplomatically.

Responsibilities

• Provide upscale guest experience by making and serving craft cocktails and drinks.
• Monitor guest consumption and intervene as needed according to guidelines.
• Resolve service problems and escalate to leadership when required.
• Provide fast, friendly, professional beverage service to guests.
• Remain knowledgeable about all products, casino events, promotions.
• Suggest and upsell products to increase sales and guest loyalty.
• Prepare and pour drink orders with correct portions and garnish.
• Operate and maintain equipment and utensils per safety guidelines.
• Operate POS system and ensure cash is correct and accounted for.
• Maintain a clean, stocked workstation per health and safety guidelines.
• Support customer service and company standards with enthusiasm.

Skills

Craft cocktails

Guest service

Cash handling

POS system

Communication skills

Education

GED or High School Diploma

Tools

POS System

Job description

WE’RE CHANGING ENTERTAINMENT. COME JOIN US.

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well‑being. Specific benefits—such as day‑one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

Click HERE to discover how we empower team members to grow, thrive, and advance in their careers.

WE LOVE OUR WORK.

• Responsible for providing an upscale guest experience by making and serving craft cocktails and drinks.
• Monitors guest consumption of alcohol and intervenes as needed according to guidelines.
• Resolves service problems according to established guidelines. Escalates issues to Food & Beverage leadership.
• Provides fast, friendly, professional beverage service to guests.
• Remains knowledgeable on all products in outlet, in addition to all casino events, amenities, and promotions.
• Suggests and upsells products according to amenity availability to increase sales and guest loyalty.
• Prepares and pours drink orders with proper portions and ingredients according to recipe and established guidelines and presents drinks to guests as required. Adds garnishes according to established guidelines and standards.
• Prepares garnishes as needed that includes but is not limited to slicing, pitting, washing, storing, and stocking.
• Operates and maintains all equipment and utensils as required in accordance with established guidelines and safety procedures.
• Operates a Point of Sales System, ringing proper amount into the register and giving guest the correct change, accounts for all cash, charge, and complimentary sales according to established procedure. Maintains integrity of all financial controls and responsibilities.
• Maintains a clean and stocked workstation in accordance with established health and safety guidelines.
• Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.
• Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.
• Maintains strict confidentiality in all departmental and company matters.

BRING US YOUR BEST.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 21 years of age.

• General Education Degree (GED) or High School Diploma; six months to one year of related experience and/or training; or equivalent combination of education and experience.
• Must have strong interpersonal skills.
• Must have excellent written and verbal communication skills.
• Must be able to count money and change correctly.
• Must be able to work high volume days, nights, holidays, and weekends, as needed.
• Must be familiar with cocktail ingredients and proper mixing and pouring techniques.
• Ability to work in small areas in a fast paced and often crowded environment.
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the public.
• Must have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.

STAY IN THE GAME. FOLLOW US.

We’ve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via theScore Bet Sportsbook and Casino®.

Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet.

We're changing entertainment. Follow us.

Equal Opportunity Employer