Specialty Account Operations Specialist

Kinsey's Inc.; Mount Joy (Lancaster County); On-site; USD 50,000 - 60,000; Full time

Job summary

Kinsey’s in Mount Joy, PA, seeks a Specialty Account Operations Specialist to support day-to-day needs of specialty customer channels, including international customers, dropship accounts, API-connected customers, and consolidation orders.

This role is the primary operational contact for these accounts, ensuring orders are processed accurately, questions are resolved promptly, and cross‑department coordination occurs across Sales, Operations, IT, Accounting, and other teams.

Qualifications

• Experience in managing international orders and customer accounts.
• Strong organizational skills and attention to detail.
• Ability to coordinate with multiple internal departments.

Responsibilities

• Manage international orders from receipt through shipment.
• Coordinate with Inventory, Shipping, IT and Sales to fulfill orders.
• Support dropship and API-connected accounts and maintain API keys.
• Oversee consolidation orders and monitor timelines.
• Provide timely, professional customer service and issue resolution.

Job description

You and your professional development matter. Through coaching, mentoring, ongoing training and informative classes, Kinsey’s supports your development. Through a wide arrange of business operating segments and continued growth, lack of opportunity is rarely ever a problem. We encourage everyone that works for Kinsey’s to fulfill their passion for the outdoors both professionally and personally — it’s our mission.

We’re outdoors people, many of us archers and firearm enthusiasts alike. Before work, after work, during breaks, people are shooting at one of our ranges or swapping stories of past adventures. Employees have access to indoor and outdoor archery ranges as well as indoor pistol/rifle ranges. Range facilities vary per location, but usage is always free of charge regardless of primary work location.

Department: Sales Full Time $50000 – $60000 per year Mount Joy, Pennsylvania, United States – 17552

Description

The Specialty Account Operations Specialist is responsible for supporting and managing the day-to-day operational needs of Kinsey’s specialty customer channels, including international customers, dropship accounts, API-connected customers, and consolidation-order customers.

This position serves as a primary operational point of contact for these accounts and is responsible for ensuring orders are processed accurately and efficiently, customer questions are resolved promptly, and account-specific requirements are properly coordinated across Sales, Operations, IT, Accounting, and other internal departments.

The ideal candidate is highly organized, detail-oriented, comfortable working with systems and technology, and capable of managing multiple complex customer workflows simultaneously.

Position Attributes

• Service focused selling.
• Creative problem solving.
• Pro-active and self-sufficient.
• Team Player.
• Flexible

International Order Management

• Process and manage international customer orders from receipt through shipment.
• Review orders for accuracy and ensure required customer and order information is complete.
• Coordinate with internal departments regarding inventory availability, order status, documentation, shipping requirements, and exceptions.
• Communicate order status, changes, backorders, and other relevant information to international customers.
• Maintain accurate customer and order records within company systems.
• Assist in resolving issues that may delay or prevent order fulfillment.

Dropship & API Account Support

• Serve as a primary customer-service contact for dropship and API-connected accounts.
• Coordinate onboarding and ongoing support for dropship customers.
• Assign and maintain customer API keys and associated account information in accordance with company procedures.
• Assist customers with basic API-related account questions and coordinate technical issues with the appropriate internal resources.
• Troubleshoot order-flow issues and identify whether problems originate from customer setup, order data, inventory availability, or internal processing.
• Coordinate with Sales and IT when new integrations or changes to existing integrations are required.
• Maintain accurate documentation of account configurations, requirements, and contacts.

Consolidation Order Management

• Manage customer consolidation orders and associated timelines.
• Coordinate multiple orders or shipments according to established customer requirements.
• Monitor open orders, inventory availability, and requested shipment dates.
• Communicate with customers regarding order status, changes, product availability, and expected fulfillment.
• Work with Warehouse, Purchasing, Sales, and other internal teams to ensure consolidation orders are executed accurately.
• Identify aging or problematic orders and elevate issues when necessary.

Customer & Internal Support

• Provide timely and professional customer service to assigned specialty accounts.
• Research and resolve order discrepancies, shortages, cancellations, backorders, pricing questions, and other order-related issues.
• Maintain clear communication between customers and internal departments.
• Develop a strong understanding of each assigned customer’s operational requirements.
• Identify recurring issues and recommend process improvements.
• Maintain documentation and standardized procedures for specialty account workflows.
• Provide backup support for other customer and order-management functions as needed.

Success in this role will be measured by order accuracy, responsiveness to customers, timely resolution of order issues, accurate account setup and maintenance, effective management of consolidation orders, and the overall reliability of the customer experience for assigned specialty accounts.