Specialty Access Operations Lead

NYC Health + Hospitals; New York (NY); On-site; USD 65,000 - 95,000; Full time

Job summary

NYC Health + Hospitals is seeking a SAIT Coordinator to support Specialty Access Improvement Team operations. The role involves coordinating referrals, onboarding specialty practices, training new hires, and maintaining service levels with clinical partners.

Strong communication and bilingual abilities are valued as teams collaborate across clinics. The position emphasizes independent judgment in scheduling, queue management, and reporting, with travel to multiple sites possible, including

Qualifications

• A Baccalaureate Degree from an accredited college or university in Business Administration, Community Health, Psychology or related discipline with one year of full-time experience in a supervisory or administrative capacity in business management systems, general administration, health care and medical/patient systems administration; or,
• A satisfactory combination of education, training and experience.

Responsibilities

• Assist in the New Hire training of use of new equipment and SAIT Team Workflow; Shadows new hires during two-week real-time production period.
• Meet with clinics identified for SAIT services; Visit on-site to meet the specialty practice team face to face and engage in on-site training.
• Discuss clinical nuances of the Specialty practice; Review current queue status of Specialty service; Identify protocols for overbooking; communication and escalation of problems.
• Establish and review Service Level Agreement with practice partners i.e. Associate Director; Chief of Service; Clinical reviewer; Clerical Lead.
• Explain SAIT services; Answer any questions for the team; Assist in planning for staffing assignments based on average daily volume of the specialty queue.

Skills

Communication skills

Bilingual preference

Education

Baccalaureate Degree (Business Admin/Health)

1 year supervisory/administrative experience

Tools

Epic Electronic Health Records

Job description

NYC Health + Hospitals is seeking a SAIT Coordinator to support Specialty Access Improvement Team operations. The role involves coordinating referrals, onboarding specialty practices, training new hires, and maintaining service levels with clinical partners.

Strong communication and bilingual abilities are valued as teams collaborate across clinics. The position emphasizes independent judgment in scheduling, queue management, and reporting, with travel to multiple sites possible, including