Specialized Technical Automotive Consultant (Work at Home - Michigan)

Morley; United States; Remote; USD 50,000 - 70,000; Full time

Job summary

A leading company in automotive services is seeking a Specialized Technical Automotive Consultant to provide expert support to field service technicians from home. Candidates should have a high school diploma, relevant experience and certifications, and strong customer service skills. This role allows for a balanced work-life with opportunities for professional growth while working remotely.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

401(k) plan with matching contributions

Qualifications

• Five or more years of recent experience as a mechanic in a full-service shop.
• Two ASE certifications or ability to obtain within six months.
• One or more years of customer service experience.

Responsibilities

• Assist field service technicians via phone, chat, and email.
• Provide guidance on automotive systems including EV and drivetrain.
• Utilize technical data to resolve vehicle repair issues.

Skills

Customer Service

Technical Guidance

Problem Solving

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Specialized Technical Automotive Consultant (Work at Home - Michigan)

Employer Industry: Automotive Services

Why consider this job opportunity:
- Enjoy a balanced lifestyle working Monday through Friday from home with no daily commute
- Receive a steady paycheck along with excellent benefits, including medical, dental, vision, and life insurance
- Participate in a 401(k) plan with matching contributions
- Gain opportunities for professional growth and advancement within the automotive industry
- Access continuous support and resources to enhance your technical skills
- Benefit from a collaborative and inclusive work environment

What to Expect (Job Responsibilities):
- Assist field service technicians through inbound and outbound phone, chat, and email communications
- Provide expert guidance on automotive EV, engine, electrical, drivetrain, or infotainment systems
- Participate in an initial training program to effectively support field techs from a home office
- Utilize the latest technical data and repair strategies to resolve vehicle repair issues
- Maintain a reliable work schedule, adhering to time-sensitive queues

What is Required (Qualifications):
- High school diploma or equivalent
- Five or more years of recent experience as a mechanic in a full-service shop
- Two ASE certifications (or the ability to obtain them within six months of hire with reimbursement)
- Valid driver’s license
- One or more years of customer service experience in roles involving direct customer interaction

How to Stand Out (Preferred Qualifications):
- Experience with electric vehicles (EV)
- Proficiency in Microsoft Office applications
- Strong typing skills

#AutomotiveServices #RemoteWork #CareerGrowth #CustomerService #TechnicalSkills

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About the company

Morley Companies is a United States corporation that provides business services to Fortune 500 and Global 100 clients; contact centers and back office processing; meetings and incentives management; and exhibits and displays production.

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