Specialized Technical Automotive Consultant (Work at Home - Wisconsin)

Morley; Wisconsin; Remote; USD 55,000 - 75,000; Full time

Job summary

A leading company is seeking a Specialized Technical Automotive Consultant to work from home in Wisconsin. This role involves supporting automotive technicians with their queries and providing expert assistance on repairs. Ideal candidates will have expertise in engine systems and customer service experience, with the opportunity for professional advancement and the convenience of a home-based position.

Benefits

401(k) with match

Medical and dental insurance

Paid time off

Employee wellness program

Qualifications

• Five or more years of recent mechanic experience.
• Two ASE certifications, or willing to obtain.
• Valid driver's license.

Responsibilities

• Assist field service techs through inbound and outbound communication.
• Specialize in automotive EV, engine, drivetrain, or infotainment systems.
• Provide expert help on domestic vehicle repairs.

Skills

Strong understanding of automotive engine systems

Customer service experience

Ability to use electronic service manuals

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Specialized Technical Automotive Consultant (Work at Home - Wisconsin)

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About The Role

~ Opportunity for ASE-Certified Auto Technicians ~

Location: Work from Home - Wisconsin residents | Initial on-site training - Saginaw, Michigan

About The Role

~ Opportunity for ASE-Certified Auto Technicians ~

Location: Work from Home - Wisconsin residents | Initial on-site training - Saginaw, Michigan

Are you ready to shift gears from the physically demanding environment of a service garage and leverage your extensive auto tech experience in a work-from-home role at Morley?

Support a domestic OEM brand by joining our award-winning group of more than 200 ASE-Certified Technical Automotive Consultants.

Be the first line of defense in solving new and challenging vehicle repair issues.

Why Apply

• Enjoy a more balanced lifestyle working Monday through Friday from the convenience of your home. No daily commute, less stress, more time for you.
• Receive a steady paycheck and excellent benefits including medical, dental, vision and life insurance; 401(k) with match; paid time off; paid holidays; and more.
  
  

What to Expect

• Utilize your technical experience and listening skills to assist field service techs through inbound and outbound phone, chat and email.
• You'll specialize in automotive EV, engine, electrical, drivetrain or infotainment systems, providing expert help on domestic vehicle repairs.
• Your journey starts with an initial training program in Saginaw, Michigan, designed to equip you with the skills needed to effectively support field techs from your home office.
• Benefit from continuous support and resources including access to the latest technical data and repair strategies, with guidance from fellow consultants and approachable leaders.
• Seize opportunities for professional growth and advancement within our team, enhancing your career trajectory in the automotive industry.
  
  

Want to Learn More?

• Read about a day in the life of a Morley Technical Automotive Consultant (direct link to article: https://insde.co/o9tc )
• Watch this video to discover more about what you can expect in this role:
  
  

(direct link to video: https://mrly.info/5ja )

Have Questions?

Engage directly with our Talent Acquisition (TA) team via live chat during business hours:

• careers.morleycompanies.com
• Chat hours: M-F 7 a.m. - 4 p.m. Central time / 8 a.m. - 5 p.m. Eastern time; closed on some holidays
• TA will respond to after-hours questions the next business day.
  
  

Skills For Success

Required Skills

• Strong understanding of automotive engine, electrical, drivetrain and/or infotainment systems
• Able to use electronic service manuals
  
  

Eligibility Requirements

• High school diploma or equivalent
• Five or more years of recent experience as a mechanic in a full-service shop
• Two ASE certifications (or you can get them within six months of hire with reimbursement from Morley)
• Valid driver's license
• One or more years of customer service experience (previous call center work, retail, restaurant, fast food, hotel or any role where you interacted with customers)
• Able to work shifts within the center’s hours of operation:
• Monday - Friday
• 6 a.m. - 7 p.m. Central time (7 a.m. - 8 p.m. Eastern time)
• No weekends!
• Must be able to stick to the schedule reliably, as some queues are time sensitive
  

Nice to Have

• Electric vehicle (EV) experience
• Microsoft Office experience
• Typing skills
  
  

Remote Work Requirements

• Wisconsin resident
• High-speed internet access at home that you are able to connect to via Ethernet or landline
• Secluded and distraction-free work environment
  
  

Why Join Our Morley Family

The value of your employment is more than your paycheck. It’s the combination of competitive pay, health benefits and other benefits Morley provides - your total compensation package.

Health & Wellness Benefits

• Medical and prescription coverage, including free annual physicals
• Dental and vision insurance
• Paid time off
• Associate wellness program (earn a reward for getting your annual wellness checkup)
• Programs to quit tobacco use and manage chronic conditions (e.g., diabetes, asthma)
  
  

Financial Benefits

• 401(k) with match
• Flexible spending account
• Life insurance
• Short- and long-term disability insurance (company paid)
  
  

Benefits to Make Your Life Easier

• Teladoc: 24/7 online access to doctors
• 24/7 nurse help desk
• Patient advocacy: Free 24/7 help with benefit questions and claims issues
• Family, financial and estate guidance (will) services
  
  

About Morley

Our mission is to deliver extraordinary experiences.

We do this by leading with humility, embracing everyone, sweating the details and moving mountains (making the impossible possible) - for our Morley Family members and for the world-leading companies that partner with us.

We are an Equal Opportunity Employer and promote an inclusive, caring and respectful work environment. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.

As part of this commitment, we provide reasonable accommodations for those with disabilities. If you need reasonable accommodation to participate in the application or interview process, please contact [e-mail].

Thank you for your interest in Morley.

Notices

• Morley utilizes E-Verify during onboarding for all hires. Click here to learn more about E-Verify: https://bit.ly/MorleyEverify and your right to work: https://bit.ly/MorleyRightToWork.
• Click here to view Morley’s CCPA Notice for applicants in California: https://info.morleynet.com/ccpa.
• Click here to view Morley's privacy policy: https://info.morleynet.com/morley-privacy-policy.

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and Business Development

• Industries

  Advertising Services

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