Specialized Technical Automotive Consultant (Work at Home - Ohio)

Morley; United States; Remote; USD 50,000 - 80,000; Full time

Job summary

Join a leading automotive consulting company as a technician support consultant. This role offers an excellent benefits package, opportunities for professional development, and a balanced work schedule from home. Qualified candidates will have significant experience in vehicle repairs, certifications, and a passion for customer service.

Benefits

Steady paycheck

Medical, dental, and vision insurance

401(k) matching contributions

Paid time off and holidays

Work schedule from home

Qualifications

• Five or more years as a mechanic in a full-service shop.
• Two ASE certifications or ability to obtain within six months.
• Valid driver's license and customer service experience.

Responsibilities

• Assist field service technicians via phone, chat, and email.
• Provide expert help on automotive repairs, including EV and drivetrain systems.
• Complete initial training in Saginaw, Michigan.

Skills

Customer Service

Problem Solving

Technical Communication

Education

High School Diploma or Equivalent

Tools

Microsoft Office

Job description

Employer Industry: Automotive Consulting Services

Why consider this job opportunity:
- Steady paycheck and excellent benefits including medical, dental, vision, and life insurance
- 401(k) with matching contributions
- Paid time off and paid holidays
- Opportunity for professional growth and advancement within the organization
- Enjoy a balanced lifestyle with a Monday through Friday work schedule from home, eliminating the daily commute
- Access to continuous support and resources, including the latest technical data and repair strategies

What to Expect (Job Responsibilities):
- Assist field service technicians through inbound and outbound phone, chat, and email communications
- Provide expert help on automotive repairs, specializing in EV, engine, electrical, drivetrain, or infotainment systems
- Complete initial training in Saginaw, Michigan, to equip you with necessary skills
- Utilize your technical experience and listening skills to resolve complex vehicle repair issues
- Benefit from ongoing support and guidance from fellow consultants and approachable leaders

What is Required (Qualifications):
- High school diploma or equivalent
- Five or more years of recent experience as a mechanic in a full-service shop
- Two ASE certifications (or ability to obtain them within six months of hire with reimbursement)
- Valid driver's license
- One or more years of customer service experience in roles that involve customer interaction

How to Stand Out (Preferred Qualifications):
- Experience with electric vehicles (EV)
- Proficiency in Microsoft Office
- Strong typing skills

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