Specialized Customer Solutions Representative

ASSA ABLOY Group; Mason City (IA); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Competitive Salary

Paid Vacation and Holidays

Medical, Dental, Vision insurance

401(k) with company contributions

Tuition Reimbursement

Job summary

Curries, an ASSA ABLOY brand, is seeking a Specialized Customer Solutions Representative for our Mason City, Iowa facility. This full-time, on-site role reports to the Customer Service Manager and involves front-line customer support, order processing, and close collaboration with Engineering, Sales, Production, and Distributors.

You will handle technical inquiries, provide solutions, and support the sales and service teams while contributing to process improvements and customer satisfaction.

Qualifications

• GED or High School diploma required; manufacturing experience preferred
• Associates or Bachelor’s degree in Business, Engineering, or related field preferred
• Strong math, analytical and problem-solving abilities
• Excellent written and verbal communication, and attention to detail

Responsibilities

• Provide front-line support and follow-up to ensure customer satisfaction
• Assist with the complete order process including pre- and post-sales service
• Collaborate with Engineering, Sales, Production and Distribution
• Coordinate with Suppliers, Distributors, Architects and Contractors
• Explain and recommend solutions, convert to sales where appropriate
• Identify process improvements to boost customer satisfaction
• Maintain customer relationships through professional communication
• Resolve billing or service issues and expedite orders when needed

Skills

Strong math skills

Microsoft Office

Organizational skills

Communication skills

Attention to detail

Analytical thinking

Team collaboration

Initiative

Education

GED or High School diploma

Associates/Bachelor’s in Business or Engineering

Tools

Microsoft Office

Job description

Are you an experienced customer service professional who has a passion for meeting and exceeding the expectations of your customers? Do you come from the door, hardware, architectural, construction, building materials or a related industry? Are you looking for a position that will afford you the opportunity to be in an environment where you have a voice and can truly see the impact of your efforts?

If you answered yes to these questions, then this position could be for you! Curries, an ASSA ABLOY brand, is looking to add a Specialized Customer Solutions Representative to our manufacturing facility located in Mason City, Iowa. This is a full-time, on-site role reporting directly to the Customer Service Manager. Come see who we are at: www.assaabloy.com Our team is growing and there has never been a more exciting time to join us!

What would you do as our Specialized Customer Solutions Representative?

You would play an integral role in ensuring the success and satisfaction of our customers. You will be responsible for providing front-line support, follow-up and assisting with resolutions ensuring customer satisfaction. This position will have the opportunity to work closely with internal teams such as Engineering, Sales, Production and Distribution, as well as an external liaison with Suppliers, Distributors, Architects, and Contractors.

You would also:

• Manage customers' technical and complex inquiries, issues, and complaints to ensure high customer satisfaction for a company.
• Handle and support a customer's complete order process which includes pre-sale and post-sales service functions.
• Provide effective solutions and support to ensure that all customers are satisfied.
• Qualify customers, asks questions to learn about their needs, answers questions, and resolves problems.
• Supports the company's sales, service, and administrative departments.
• Collaborates with management to keep updated on new products, services, sales promotions, and policies.
• Interacts with customers and listens to and addresses their questions and concerns.
• Demonstrates, explains, and recommends solutions, products, or services, and converts to sales when appropriate.
• Suggests areas of improvement to management staff to increase customer satisfaction.
• Identifies and recommends needed updates to policies and procedures as needed.
• Compiles information from customer, examines problem, and gives information or assistance regarding accounts, product availability, pricing, changes in service, discontinuance, shipping, operation and maintenance.
• Expedites orders when necessary.
• Investigates and corrects errors, following customer and company records.
• Submits complaints of product or service failure to appropriate department(s) for investigation.
• Places outbound calls and other communications to customers to notify them of updates, including availability of new products and services, changes in order status or price changes.
• Interacts with customers by phone or in person to provide information; ensures the best technical service possible.
• Answers customers' technical questions regarding product or service and operation or maintenance.
• Liaises between development, operations, engineering, sales, distributors and customers.
• Refers complaints of product or service failure to appropriate departments for investigation.
• Coordinates customers' service needs with other departments as required to ensure customer service.
• May receive orders, resolve complaints about billing, and explain how to use product or service.
• May visit customer premises to resolve customer problems.
• Keeps and maintains customer relationships through communication, professionalism and strong service.

The Skills and Experience You Need:

• Strong math skills.
• Excellent computer skills with experience in Microsoft Office (Excel, Word, PowerPoint, Outlook), Internet, etc.
• Excellent organizational, planning, and analytical skills necessary.
• GED or High School diploma required. Two (2) to Four (4) years manufacturing industry experience preferred.
• Associates Degree or Bachelor’s Degree in Business, Engineering, or related area of study preferred.
• Ability to communicate effectively, utilizing both verbal and written communications
• Strong attention to detail and the ability to interpret technical information such as templates, blueprints and production drawings.
• Good analytical and critical thinking skills.
• Willingness to work in a collaborative team environment.
• Able to work on own initiative without immediate supervision.

What we offer!

We believe in creating opportunities and providing benefits that empower you to grow, thrive, and build a rewarding lifelong career with us. Here is just a sample of what you can look forward to as a member of our team:

• Competitive Salary
• Paid Vacation, Sick Time, and paid Company Holidays
• Medical, Dental, Vision, Short and Long-term Disability, Life and AD&D Insurance
• 401(k) Program with company contributions
• Tuition Reimbursement, Learning and Career Development opportunities
• Flexible Spending
• Employee Assistance Program
• Gym reimbursement
• On-site Health Clinic
• Discount portalRecognition, well-being, and employee experience programs designed to support and celebrate you throughout your career

We review applications regularly, so don't wait! We are building diverse, inclusive teams, and encourage applications from everyone who can see themselves working with us. To make sure your personal data is safe, we don't look at any applications sent by email or post.

If you have any questions about the role or the process, email Stephanie Mandato, Senior Talent Acquisition Manager at [e-mail].

Let's create a safer and more open world together!

We are the ASSA ABLOY Group

Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 63,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces – physical and virtual – safer, more secure, and easier to access.

As an employer, we value results – not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.

As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.