Order Processing Specialist (Curries)

ASSA ABLOY Opening Solutions Americas; Mesquite (TX); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Paid Vacation

Medical Insurance

401(k) Program

Tuition Reimbursement

Flexible Spending

Employee Assistance Program

Job summary

ASSA ABLOY Opening Solutions Americas is seeking an Order Processing Specialist for our on-site team in Mesquite, TX. You will accurately enter and process customer orders into the system for production, interpreting product specs and drawings as needed.

You will also handle technical inquiries, communicate issues like discrepancies and delays, and drive process improvements to enhance the overall customer experience. This role emphasizes accuracy, urgency, and teamwork.

Qualifications

• High School Diploma or GED required.
• Strong math, geometry and algebra skills.
• Experience reading schematics/blueprints or drawings is desirable.

Responsibilities

• Enter and process customer orders with accuracy.
• Assist customers with technical inquiries and issues.
• Communicate order discrepancies and shipping delays.
• Follow up to resolve customer issues promptly.
• Identify opportunities to improve processes and customer experience.

Skills

Math skills

Reading schematics

Communication skills

Analytical skills

Organizational skills

Time management

Fast-paced environment

Industry knowledge

Education

High School Diploma or GED

Job description

Do you possess excellent analytical and problem-solving skills? Do you feel comfortable supporting contractors and distributors/wholesale distributors? Do you have previous experience working in the wholesale building materials industry? Are you a tech savvy and detail-oriented individual? Do you consider yourself to be a customer-centric professional, even under tight deadlines / crunch time?

If you answered yes to these questions, we should talk!

Curries (an ASSA ABLOY company) is expanding our Order Management Team! We are adding an Order Processing Specialist to the Team. This will be an on-site role based out of our regional manufacturing facility located in Mesquite, Texas.

ASSA ABLOY is a global leader in opening access solutions. Our Group focuses on the manufacturing of steel doors and frames within the commercial market catering to such industries as hospitality, healthcare, aerospace, defense, sporting venues and education.

Come see who we are at: https://www.assaabloy.com/group/en/about-us

What would you do as our Order Processing Specialist?

You will accurately enter and process orders placed by our customers into the system for production / manufacturing. This includes interpreting product specifications and researching drawings.

You would also:

• Perform all duties relating to the processing of customer orders with a high degree of accuracy (orders range from basic stock to highly configured)
• Assist customers with technical inquiries and problems while maintaining appropriate metrics and KPIs
• Communicate with customers on discrepancies, order conflicts, and shipping delays.
• Follow up to ensure customer issues are resolved promptly and thoroughly.
• Continuously evaluate and identify opportunities to drive process improvements that positively impact the overall customer experience.
• Perform other duties as required.
• Continually promote a safe and harmonious working environment, demonstrating strict adherence to the ASSA ABLOY Code of Conduct and ASSA ABLOY Health & Safety Policy

The Skills and Experience you need:

• High School Diploma or GED
• Proficiency with Math, Basic Geometry and Algebra skills would help you excel
• Previous exposure to reading schematics, blueprints, renderings or architectural drawings is highly desirable
• Proficient communication skills, both verbal and written
• Excellent analytical, problem-solving, organizational, follow-up and a sense of urgency are required
• Must excel working in a fast-paced environment
• Previous experience/exposure to working within the Door, Building Materials and/or Hollow Metal industries are highly desirable

What we offer!

We believe in creating opportunities and providing benefits that empower you to grow, thrive, and build a rewarding lifelong career with us. Here is just a sample of what you can look forward to as a member of our team:

• Paid Vacation, Sick Time, and paid Company Holidays
• Medical, Dental, Vision, Short and Long-term Disability, Life and AD&D Insurance
• 401(k) Program with company contributions
• Tuition Reimbursement, Learning and Career Development opportunities
• Flexible Spending
• Employee Assistance Program
• Recognition, well-being, and employee experience programs designed to support and celebrate you throughout your career

We are building diverse, inclusive teams, and encourage applications from everyone who can see themselves working with us.

To make sure your personal data is safe, we don’t look at any applications sent by email or post.

If you have any questions about the role or the process, email Stephanie Mandato, Senior Talent Acquisition Manager at [e-mail]

Let’s create a safer and more open world - together!

AADG, Inc. is an Equal Opportunity Employer/Minorities/Females/Disabled/Veteran

We are the ASSA ABLOY Group

Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 63,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces – physical and virtual – safer, more secure, and easier to access.

As an employer, we value results – not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.

As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.