Specialist, Student Services, Beaverceek

Clark State College; Beavercreek (OH); On-site; USD 17,000 - 25,000; Full time

Job summary

Clark State College Beavercreek location seeks a Student Services Specialist to be the primary contact at the one-stop desk, guiding students through admissions, registration, financial aid, and campus resources. The role emphasizes trauma-informed, welcoming service and cross-functional support across Student Services.

The position requires 6 months to 2 years of related experience and a **High school diploma or equivalent**; travel to multiple campus locations may be needed, with a valid

Qualifications

• Six months to two years of related experience.
• High school diploma or equivalent required; higher education preferred.

Responsibilities

• Welcomes and provides quality customer service as the first point of contact for student inquiries.
• Coordinates front desk operations and ensures coverage for consistent service.
• Assists with processing admissions, registration, and changes to records.
• Informs students about online systems and resources (myClarkState, Self Service, Blackboard, etc.).
• Handles financial aid inquiries and FAFSA-related support.
• Supports academic advisors and student events planning.
• Maintains knowledge of student services technology and platforms.
• Performs office management tasks and supplies stocking.

Skills

Customer service

Communication

Time management

Reliability

Teamwork

Technology literacy

Trauma-informed care

Problem solving

Education

High school diploma or equivalent

Job description

This position is designed to directly support students at the Beavercreek location by providing necessary support at the Student Services desk. This position is an integral point of contact for new and current students. This position supports all areas of Student Services, including, but not limited to, admissions, records and registration, financial aid, billing questions, student technology support and general customer service responsibilities. The Student Services Specialist prioritizes connecting with parties in a meaningful, trauma-informed way to promote a sense of belonging on campus. They are the primary contact for one-stop Student Service support. Position is not benefit eligible.

Shift: Monday-Thursday, depending on demand and staffing schedules. 20 hours a week.

Location: Beavercreek

This position is not eligible for telecommuting.

Essential Functions and Responsibilities

• Welcomes and provides quality, accurate, and responsive customer service as the initial point of contact for student inquiries. Coordinates front desk operations and ensures appropriate coverage to provide consistent and timely service to students.
• Providesgeneraladmissionsinformationtoprospectivestudentsandparents.Distributesprograminformation,includingviewbooks,enrollmentsteps,Accuplacerstudymaterials,andotherresources.
• Assistswithprocessingstudentregistrationanddrop/addrequests,nameandrecordchanges,andin-schooldefermentrequests.
• Orients new students to Clark State’s online systems, including assisting with login and navigation of myClarkState portal, Self Service, the virtual bookstore, student email, Blackboard, and other student resources.
• Servesastheinitialcontactforstudentfinancialaidinquiries.Respondstoroutineandentry-levelfinancialaidquestionsandprovidesassistancewithFAFSAcompletionandrelatedprocesses.Receivesincomingfinancialaiddocumentsandprocessesverificationformsforthird-partyagencies.
• Providesgeneralsupportforacademicadvisors.
• Assistswiththeplanning,coordination,andexecutionofstudenteventsandengagementactivitiesoncampus.
• Maintainsknowledgeofstudentservices-relatedtechnologytoassiststudentsinneed,includingBlackboard,SelfService,accountaccess,MFA,Colleague,RegisterBlast,CRM,andothersystems.
• Performsofficemanagementduties,includingorganizing,filing,usingtheprinterandscanner,andstockingsupplies.
• Providesgeneraladministrativesupportforregionallocations,asneeded.
• Performs all other duties as assigned by the supervisor.

Experience

Six months to two years of similar or related experience

Education

High school diploma or equivalent required. Higher education completion preferred. Certificates, Licenses, and Registrations: Requires travel to multiple campus locations; a valid driver's license and/or dependable transportation is required.

Other Skills

• Accountability: Takes responsibility for completing assigned tasks accurately and on time; arriving at designated work/meeting locations when expected; being prepared to work and participate.
• Communication Skills: Highly collaborative with excellent communication skills.
• Culture of Care: Cultivates a supportive environment by interacting with others through a trauma-responsive culture of care.
• Customer Service: Serves both internal and external customers in an efficient, timely, and pleasant manner; maintains a professional appearance.
• Reliability: Consistently punctual and dependable. Completes thorough, high-quality work on schedule while identifying and assisting in solving problems.
• Team Environment: Collaborates effectively with colleagues, fostering a respectful, inclusive, and supportive workplace to achieve the College's mission, vision, and goals.
• Technology: Familiar with a variety of software and willing to learn new technologies as needed for upgrades; proficient in Microsoft Office applications.
• Time Management: Highly organized with strong time management skills, ability to work independently, and effectively prioritize tasks.

Physical Requirements

While performing the duties of this job, the employee is required to sit; use hands to finger, handle or feel; reach with hands and arms, and talk or hear. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 20 pounds. Specific vision abilities required by this job include close vision and ability to adjust focus.

Work Environment

Regular exposure to favorable conditions such as those found in an office, with a minimal amount of noise.