Care Management BereaCorps Associate

Berea-College; Berea (KY); On-site; USD 37,000 - 54,000; Full time

Job summary

Berea College is seeking a Care Management Support Associate within Counseling Services to provide non-clinical support, resource navigation, and referral assistance to students. You will work under the Care Manager, helping students address basic needs and barriers to academic success, with structured training and opportunities for professional development.

The role emphasizes intake, collaboration, and follow-up with students, campus partners, and community resources to promote student

Qualifications

• Bachelor's Degree from Berea College with graduation date in 2025 or 2026.
• Experience in student- or client-facing interactions and ability to communicate effectively.

Responsibilities

• Participate in student intake appointments and conduct basic needs assessments.
• Facilitate collaborative appointments to identify needs, goals, and barriers to success.
• Connect students to campus and community resources to address identified needs.
• Provide resource navigation, referrals, and non-clinical support.
• Act as initial contact and connect students to Care Manager for issues beyond non-clinical scope.
• Advocate for students within institutional and external service systems.
• Maintain regular communication and follow-up with assigned students.
• Develop increasing independence through structured training and supervision.

Skills

Communication

Customer service

Resource navigation

Collaboration

Problem solving

Organization

Interpersonal skills

Leadership potential

Education

Bachelor's Degree

Tools

MS Office

CampusGroups

Job description

Reporting to the Care Manager, the Care Management Support Associate will serve as a member of the Care Management team within Counseling Services, providing non-clinical support, resource navigation, and referral assistance to Berea College students. The position will assist students in identifying and addressing basic needs and other barriers that may affect their academic success, sense of belonging, and progress toward graduation.

The Associate will receive comprehensive training, shadowing, and progressively independent, supervised experience in Care Management practices. Working within established Care Management processes and under the guidance of the Care Manager, the Associate will meet with students to identify needs, connect students with campus and community resources, facilitate referrals, and provide follow-up support.

The Associate will work collaboratively with the Care Manager and other campus partners to support students and will refer students to the Care Manager or other appropriate professional resources when needs fall outside the scope of non-clinical Care Management. The position will also assist with Care Management program development, student outreach, and the work of the Health Education Advocacy Resource Team (HEART).

Through structured training, supervision, and experiential learning, the position is designed to provide a recent Berea College graduate with opportunities to develop professional skills in student support, resource navigation, advocacy, program development, and higher education.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Regular and predictable attendance is essential. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Direct Student Support – 65% (26 hrs./week)

• Participate in student intake appointments and conduct basic needs assessments using established Care Management processes, tools, and protocols under the guidance and supervision of the Care Manager.
• Facilitate collaborative appointments with students to identify needs, goals, and barriers to success, and assist students in developing individualized service plans.
• Connect students to appropriate campus and community resources to address identified needs, including housing, food access, social benefits, financial resources, clothing or durable goods, and other basic needs.
• Provide resource navigation, referral coordination, follow-up communication, and other non-clinical support to students within the scope of Care Management services.
• Serve as an initial point of contact for students seeking support and promptly connect students with the Care Manager or other appropriate professional resources when the concerns exceed the scope of non-clinical Care Management.
• Advocate for students and assist them with navigating institutional and external service systems within the scope of the position.
• Maintain regular communication with assigned students and provide follow-up support and monitor progress toward identified goals and needs.
• Develop increasing independence in managing assigned clients through structured training, supervision, consultation, and ongoing professional development.

Health Education Advocacy Resource Team – 25% (10 hrs./week)

• Assist with programmatic development and day-to-day operations in collaboration with the Health Education Advocacy Resource Team (HEART) Labor Students and Supervisor.
• Coordinate completion of the 2024 Work College Consortium grant awarded to HEART, with guidance from the HEART Supervisor and Care Manager, including preparation for the final public presentation.

Administrative – 10% (4 hrs./week)

• Maintain detailed and accurate case files, including but not limited to, tracking client contacts, referrals, and care management progress in accordance with FERPA, HIPAA, and departmental standards.
• Participate in Care Management request for services meetings, case consultations, and regular supervision with Care Manager.
• Maintain an online presence for Care Management via the student engagement platform, CampusGroups, and facilitate student outreach, engagement, and referrals through the platform, as appropriate.
• Participate in professional development, training, and ongoing learning opportunities related to student support, resource navigation, crisis response protocols, and Care Management practices.
• In support of Berea College's Great Commitments, this position requires student supervision. The fourth Great Commitment is to promote learning and serving in the community through the student labor program, honoring the dignity and utility of all work, mental and manual, and taking pride in work well done. Student Supervision includes scheduling, assigning, and approving work performed. Developing students' common workplace acumen and giving them tangible work experience is an expected outcome. To learn more about the student labor program and requirements for this position, see: Labor Program Goals

Other roles/duties will be assigned as necessary to assist the College in the attainment of the goals set forth and the enhancement of a positive, respectful learning environment for all staff, faculty and students.

Education required to ensure success in this position:

• Bachelor's Degree from Berea College with a graduation date in Calendar Years 2025 or 2026.
  • Major in Child and Family Studies, Health Studies, Nursing, Psychology, Sociology, Women's, Gender, and Sexuality Studies, or a related field preferred.

Experience required to ensure success in this position:

• Experience through student leadership, internships, employment, volunteer service, or other activities involving student- or client-facing interactions,
• Experience working collaboratively with individuals from diverse backgrounds and perspectives.
• Demonstrated ability to communicate effectively, build relationships, and provide excellent customer service.
• Experience or demonstrated interest in supporting individuals in navigating resources, services, or systems.
• Demonstrated critical thinking, problem solving, organization, and conflict resolution skills.
• Ability to work both independently and collaboratively, take initiative, and seek guidance when appropriate.
• Excellent written and oral communication skills.
• Experience managing private or confidential student or client records.
• Adaptability, flexibility, and willingness to learn new skills and processes.

Special skills, knowledge and abilities:

• Demonstrated interest in supporting students' overall well-being, success, and ability to navigate challenges and access resources.
• Superior interpersonal skills.
• Highly organized, self-motivated, and productive.
• Proficient in Microsoft Office Suite programs and online learning and productivity platforms.
• Ability and willingness to learn, develop, and grow as a leader and professional.
• Interest in graduate study or a career in Social Work, Counseling, Healthcare, Human Services, Program Management, or Higher Education.

License, certification, or registration necessary:

• Completion of the Kentucky State required Core Competencies: Targeted Case Management training within first 6 months of employment.
• Certified Peer Educator and QPR Training for Suicide Prevention preferred.

Physical requirements:

• Ability to use a computer for extended periods.
• Ability to navigate campus, buildings, and grounds.
• Ability to drive a motor vehicle and a valid driver's license.
• Ability to stand for long periods of time.

Environmental conditions:

• Professional office environment with interruptions and noise due to frequent visitors.
• Occasional travel is required for off-campus events, meetings, and conferences.
• A flexible work schedule is permitted with approval from direct supervisor or Divisional leadership.
• Ability to traverse campus to meet with students, faculty, staff, alumni, community members, and guests.

Ability to operate the following vehicles or equipment:

• Computer
• Standard office equipment
• Motor vehicle and/or a golf cart