Specialist, Streaming Support

SIDEARM Sports; Dallas, Northern (TX, KY); Hybrid; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health insurance

Dental

Vision

Health Savings Account

Life Insurance

Other Insurance Plans

Paid time off

Parental Leave

Holidays

401(k) + Match

Disability

Job summary

SIDEARM Sports is seeking a Streaming Support Specialist to deliver high-quality live audio and video streaming support for collegiate events in Dallas, TX. You’ll monitor streams, troubleshoot issues in real time, and train clients on streaming tools within the SIDEARM CMS.

The role requires evenings and weekends during the athletic season, strong client service, and technical aptitude with encoders and streaming workflows.

Qualifications

• 1+ year experience in video production or live streaming.
• Strong client service skills and ability to build trust.
• Team oriented with accountability for outcomes.
• Technical aptitude with live streaming tools and encoders.
• Understand codecs, frame rates, resolutions, and bitrates.
• Able to troubleshoot quickly in fast-paced environments.
• Effective written and verbal communication with non-technical users.
• Willingness to work evenings and weekends during athletic season.
• Detail-oriented with focus on stream quality and monitoring.

Responsibilities

• Develop and nurture client relationships during events.
• Monitor live streams and communicate quality issues to clients.
• Train clients on streaming tools within the SIDEARM CMS.
• Troubleshoot and fix streaming issues for end users.
• Provide end-user support to fans viewing live streams.
• Assist with fan subscription issues for client schools.
• Support oversight of SIDEARM Streaming staff.

Skills

Live streaming

Video production

Client service

Teamwork

Technical aptitude

Streaming tools

Troubleshooting

Communication

Attention to detail

Fan support

Tools

EOBS

Production Truck

Tricaster

SlingStudio

Wirecast

Blackmagic

Job description

## Specialist, Streaming SupportApplylocations: Dallas, TX: Remote Texastime type: Full timeposted on: Posted Yesterdayjob requisition id: R101362The Streaming Support Specialist role is responsible for delivering high quality live audio and video streaming support for collegiate athletic events, working closely with athletic department staff, production teams, internal streaming specialists, and end users. This position is part of our streaming services team with a specific schedule that allows us to provide industry-leading service to our clients during the unique hours of college athletics monitoring live streams to troubleshoot issues in real time, train clients on streaming tools, and ensure a positive viewing experience for fans. They collaborate daily with internal SIDEARM teams and serve as a primary point of contact during live events. As such, this will include working evenings and weekends during the athletic calendar (August through May) to fulfill the needs of our clients and fans. This position will be afternoons and evenings, ideally in the 3 PM to 11 PM shift.**Essential Duties & Responsibilities:*** Develop and nurture client relationships.* Monitor and communicate with SIDEARM partners regarding the quality of live streams.* Train clients on audio/video streaming area of the SIDEARM CMS.* Assist clients with troubleshooting and fixing streaming issues.* Provide end-user support to fans who have difficulty viewing live-streamed content.* Troubleshoot fan subscription issues for client schools.* Assist with the oversight of SIDEARM Streaming staff.* Contribute to the overall success of SIDEARM Sports.**Minimum Qualifications:*** 1+ year experience in video production and/or live streaming.* Strong client service skills and the ability to build trusted relationships* Team oriented mindset with the ability to lead, support peers, and take accountability for outcomes* Technical aptitude with live streaming tools and workflows with basic understanding of streaming software and hardware encoders.* Working knowledge of video and audio codecs, frame rates, resolutions, and bitrates.* Ability to troubleshoot and resolve complex technical issues quickly in fast-paced, high pressure environment.* Ability to manage multiple priorities while maintaining a positive, customer focused attitude* Excellent written and verbal communication skills with the ability to explain technical concepts to non technical users* Comfortable using web-based tools, new technology, and software platforms* Willingness and availability to work evenings and weekends during the athletic season* Strong attention to detail, especially when monitoring live events and stream quality**Preferred Qualifications:*** Experience working in live sports streaming* Experience with EOBS, Production Truck, Tricaster, SlingStudio, Wirecast and Blackmagic capture devices.Learfield offers a full spectrum of benefits for eligible employees including Medical, Dental, Vision, Health Savings Account, Life Insurance and Other Insurance Plans, Flexible Paid Time Off (minimum 10+ days annually), including Parental Leave, 20 Paid Holidays, 401(k) + Match, and Short/Long Term Disability. Leave benefits are consistent with state and local laws, including the Colorado Health Families and Workplaces Act.Learfield is an Equal Opportunity Employer. We provide equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.### SIDEARM Sports: United by a Shared PassionSIDEARM Sports is where technology, innovation and fun come together to create an unbeatable work experience. As the industry leader in digital fan engagement industry, SIDEARM powers the biggest brands in sports, always pushing the edge of discovery, creating the products and tools that fuel fans' passion while improving the lives of sports professionals. As a certified Great Place to Work, we're committed to fostering a positive, collaborative culture that encourages growth and success. We're passionate. We're talented. We're friends. We're professionals and we're ready to take on the next challenge together. We believe that our people are our greatest strength. We care about each team member as an employee, but more importantly, as a person To learn more about working at SIDEARM Sports, please visit www.sidearmsports.com/culture.