Specialist, Streaming Support

100 LEARFIELD; Dallas (TX); On-site; USD 45,000 - 70,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Flexible PTO

401(k) + Match

Life Insurance

Job summary

100 LEARFIELD's SIDEARM Sports division seeks a Streaming Support Specialist to deliver high-quality live streaming support for collegiate events. You will monitor streams, train clients on the SIDEARM CMS, troubleshoot issues, and provide end-user support to fans.

The role requires evenings and weekends during the athletic season, with a 3 PM–11 PM shift and close collaboration with internal teams. Responsibilities include nurturing client relationships, monitoring stream quality, and guiding

Qualifications

• 1+ year of experience in video production and/or live streaming.
• Strong client service skills and ability to build trusted relationships.
• Team oriented with ability to lead, support peers, and take accountability.

Responsibilities

• Develop and nurture client relationships.
• Monitor and communicate with SIDEARM partners regarding the quality of live streams.
• Train clients on audio/video streaming area of the SIDEARM CMS.
• Assist clients with troubleshooting and fixing streaming issues.
• Provide end-user support to fans who have difficulty viewing live-streamed content.
• Troubleshoot fan subscription issues for client schools.
• Assist with the oversight of SIDEARM Streaming staff.
• Contribute to the overall success of SIDEARM Sports.

Skills

Video production

Live streaming

Client service

Team collaboration

Streaming tools

Codecs/bitrates

Troubleshooting

Multitasking

Communication

Evenings/weekends

Tools

Tricaster

SlingStudio

Wirecast

Blackmagic devices

EOBS

Job description

The Streaming Support Specialist role is responsible for delivering high quality live audio and video streaming support for collegiate athletic events, working closely with athletic department staff, production teams, internal streaming specialists, and end users. This position is part of our streaming services team with a specific schedule that allows us to provide industry-leading service to our clients during the unique hours of college athletics monitoring live streams to troubleshoot issues in real time, train clients on streaming tools, and ensure a positive viewing experience for fans. They collaborate daily with internal SIDEARM teams and serve as a primary point of contact during live events. As such, this will include working evenings and weekends during the athletic calendar (August through May) to fulfill the needs of our clients and fans. This position will be afternoons and evenings, ideally in the 3 PM to 11 PM shift.

Essential Duties & Responsibilities

• Develop and nurture client relationships.
• Monitor and communicate with SIDEARM partners regarding the quality of live streams.
• Train clients on audio/video streaming area of the SIDEARM CMS.
• Assist clients with troubleshooting and fixing streaming issues.
• Provide end-user support to fans who have difficulty viewing live-streamed content.
• Troubleshoot fan subscription issues for client schools.
• Assist with the oversight of SIDEARM Streaming staff.
• Contribute to the overall success of SIDEARM Sports.

Minimum Qualifications

• 1+ year experience in video production and/or live streaming.
• Strong client service skills and the ability to build trusted relationships.
• Team oriented mindset with the ability to lead, support peers, and take accountability for outcomes.
• Technical aptitude with live streaming tools and workflows with basic understanding of streaming software and hardware encoders.
• Working knowledge of video and audio codecs, frame rates, resolutions, and bitrates.
• Ability to troubleshoot and resolve complex technical issues quickly in fast-paced, high pressure environment.
• Ability to manage multiple priorities while maintaining a positive, customer focused attitude.
• Excellent written and verbal communication skills with the ability to explain technical concepts to non technical users.
• Comfortable using web-based tools, new technology, and software platforms.
• Willingness and availability to work evenings and weekends during the athletic season.
• Strong attention to detail, especially when monitoring live events and stream quality.

Preferred Qualifications

• Experience working in live sports streaming.
• Experience with EOBS, Production Truck, Tricaster, SlingStudio, Wirecast and Blackmagic capture devices.

Benefits

• Medical, Dental, Vision, Health Savings Account, Life Insurance and Other Insurance Plans
• Flexible Paid Time Off (minimum 10+ days annually), including Parental Leave, 20 Paid Holidays, 401(k) + Match, and Short/Long Term Disability. Leave benefits are consistent with state and local laws, including the Colorado Health Families and Workplaces Act.

Learfield is an Equal Opportunity Employer. We provide equal employment opportunities to applicants and employees without regard to race, color, sex, gender identity, sexual orientation, religious practices and observances, national origin, pregnancy, childbirth, or related medical conditions, status as a protected veteran or spouse/family member of a protected veteran, or disability.

SIDEARM Sports is where technology, innovation and fun come together to create an unbeatable work experience. As the industry leader in digital fan engagement industry, SIDEARM powers the biggest brands in sports, always pushing the edge of discovery, creating the products and tools that fuel fans' passion while improving the lives of sports professionals. As a certified Great Place to Work, we're committed to fostering a positive, collaborative culture that encourages growth and success. We're passionate. We're talented. We're friends. We're professionals and we're ready to take on the next challenge together. We believe that our people are our greatest strength. We care about each team member as an employee, but more importantly, as a person. To learn more about working at SIDEARM Sports, please visit www.sidearmsports.com/culture.