Specialist, Safety and Security Communications

Seminole State College of Florida; Sanford (FL); On-site; USD 30,000 - 37,000; Full time

Benefits offered by this job

Paid time off

Health and life insurance

Wellness program and gym

FRS retirement and other options

Professional development and tuition

Free on-campus parking

Job summary

Seminole State College of Florida in Sanford, FL, seeks a Specialist, Safety and Security Communications to manage inbound calls via phone and radio, determine urgency, and dispatch personnel as needed. You will monitor CCTV and fire alarm panels, maintain records, and provide information to the College community.

The role requires a high school diploma, CPR/First Aid/AED certification, and Public Safety Telecommunications training, with a Florida driver’s license.

Qualifications

• High school diploma or equivalent required.
• CPR/First Aid/AED certification required or must become certified within 6 months.
• Public Safety Telecommunications Basic training must be completed within 6 months of employment.
• Valid Florida driver’s license or ability to obtain within 30 days.

Responsibilities

• Receive and respond to emergency and non-emergency calls via telephone and radio systems.
• Coordinate with agencies for emergencies, including on-campus fire and medical calls.
• Evaluate information, prioritize calls, and dispatch security personnel as needed.
• Monitor security cameras for multiple campus sites and alert personnel to suspicious activity.
• Monitor fire alarm panels and dispatch security or fire department personnel.
• Maintain accurate records of calls for service, incidents, and alarms.

Skills

Tech proficiency

Call handling

Security communications

MS Office 365

Teamwork

Emergency thinking

Education

High school diploma or equivalent

CPR/First Aid/AED certification

Public Safety Telecommunications Basic training

Florida driver’s license

Job description

Responsibilities

DESCRIPTION:
The Specialist, Safety and Security Communications receivesrequests for assistance via telephone and radio systems. Determinesthe nature and urgency of calls and initiates personnelresponse.

ESSENTIAL FUNCTIONS:

• 1. Receives and responds to emergency and non-emergency calls viatelephone and radio systems.
• 2. Coordinates with appropriate agencies for emergency situations,including on-campus fire and medical calls.
• 3. Processes and evaluates information received, prioritizes calls,and dispatches security personnel as needed or required.
• 4. Monitors security camera systems for multiple campus sites andalerts security personnel to suspicious activity or persons.
• 5. Monitors fire alarm panels and dispatches security or firedepartment personnel.
• 6. Maintains accurate and detailed records of calls for service,incidents, emergencies, alarm calls and alarm status.
• 7. Conveys appropriate and timely information to responding unitsto prepare them to handle the situation upon arrival.
• 8. Enters parking permits and parking citations into the parkingmanagement system.
• 9. Provides clerical support to the Safety and Securitydepartment.
• 10. Responds to information requests to the College communityregarding general questions in a timely, efficient, andprofessional manner.
• 11. Performs other duties as may be required or assigned.

REQUIRED QUALIFICATIONS:

• 1. Graduation from an accredited high school or possession of anacceptable equivalency diploma.
• 2. Active and current certification in CPR, First Aid, and AED.If not currently certified, must become certified within 6 monthsof employment.
• 3 Public Safety Telecommunications Basic training course to becompleted within 6 months of employment.
• 4. Valid Florida driver’s license or the ability to obtain aFlorida driver’s license within 30 days of employment, withacceptable driving record.

DESIRED QUALIFICATIONS:

• 1. Experience operating radio communications systems, includingComputer Aided Dispatch (CAD) and portable radios.
• 2. Experienced switchboard operator, cell center, ordispatcher.

KNOWLEDGE, SKILLS & ABILITIES:

• 1. Ability to utilize technology such as computers, radio systems,telephones, fax machines, fire panel, and other communicationsequipment.
• 2. Ability to become proficient in directing calls in a timely andefficient manner.
• 3. Ability to maintain appropriate security and confidentiality ofinformation.
• 4. Skill in multi-tasking, coordinating simultaneous mental,manual, and visual activities.
• 5. Strong Microsoft Office 365 skills (Outlook, Word, Excel) andother applicable software programs (e.g. security camera and accesscontrol) and the ability to become proficient in Teams/Zoom.
• 6. Ability to exercise initiative, prioritize tasks, and useindependent judgment within procedural boundaries.
• 7. Excellent verbal, written, and interpersonal communicationskills.
• 8. Ability to think clearly and act quickly in emergencies.
• 9. Ability to work collaboratively in a team environment.
• 10. Ability to exhibit a professional, courteous demeanor.
• 11. Committed to working in a multi-cultural environment.

WORK ENVIRONMENT and SPECIAL CONSIDERATIONS:

• 1. Work inside in an office environment.
• 2. Work includes walking, standing, bending, and carrying lightitems.
• 3. Ability to sit for long periods of time at a telephone anddispatch console.
• 4. Required to drive College vehicles.

SPECIAL REQUIREMENTS:

• a. In-residence telephone service or cell phone.
• b. Dependable transportation.

This description in no way states or implies that these are theonly duties to be performed by the employee occupying thisposition. The employee will be required to follow any otherjob-related instructions and to perform any other job-relatedduties as requested by their supervisor.

COLLEGE CELL PHONE USE:

The College anticipates that the position incumbent must beavailable throughout the workday and, on some occasions, afterregular work hours. Therefore, as a condition of employment, theincumbent is expected to be available by cell phone and is requiredto provide their current cell phone number to the Office of HumanResources and to their immediate supervisor.

This position is eligible for Veteran’s Preference.

Pay Benefits and WorkSchedule

We offer competitive pay with a beginning salary of $33,274commensurate with education and experience exceed the requiredqualifications, plus an attractive total rewardspackage including:

• Flexible work options with a 37.5 hour work week and generouspaid time off (holidays, annual and sick leave, and CollegeBreaks)
• A variety of paid health and life insurance coverages
• Wellness incentives and free gym membership at the RaiderFitness Center
• FRS retirement and other options
• Professional Development and Paid Tuition
• Free on campus parking

Conditions ofEmployment

Finalists and individuals recommended for employment at SeminoleState College must reside in the State of Florida at thetime of hire and may be subject to background investigationsand fingerprinting in compliance with Florida Statute 1001.64; andSeminole State College Policy 1.020; 2.020. Criminal backgroundchecks and fingerprinting will be conducted for all new employees,and for rehired employees who have had a break in service for oneyear or more. The Office of Human Resources will determine whichbackground checks shall be conducted for each position, based uponits review of job descriptions and the responsibilities of theposition. These include, but are not limited to, positions thathave access to money, master keys, security-sensitive areas andconfidential information; positions that have the capability tocreate, delete, and alter records; and positions that areresponsible for the care and instruction of children. The Collegewill conduct various types of background checks which may include,but are not limited to: criminal background, credit check, driver'slicense check, previous employment and references. .

Equal EmploymentOpportunity

Seminole State College is an equal opportunity employer andstrictly prohibits discrimination on the basis of race, color,religion, pregnancy, national origin, ethnicity, age, sex, gender,veterans’ or military status, disability, sexual orientation,genetic information, marital status, or any other factor protectedunder applicable federal, state, and local laws, rules, andregulations in its programs, activities, and employment.

OtherInformation

VETERANS' PREFERENCE

Seminole State College of Florida adheres to Florida’s Veteran’sPreference laws by providing preference in hiring to covered jobapplicants. Moreover, in recognition of the valuable contributionsmade by veterans, the College also considers any applicant’smilitary service background when filling job positions not coveredby Veteran’s Preference laws.

To claim Veteran's Preference for eligible positions, a copy ofyour DD-214 form, Certificate of Release or Discharge from Active Duty must be uploaded and attachedto your application to claimVeterans' Preference.

HOLDERS OF DEGREES FROM INSTITUTIONS OUTSIDE THE USA:

Individuals who have completed college or university course work atan institution in a country other than the United States arerequired to obtain a complete evaluation of foreign transcripts anddegrees. Foreign transcripts should be evaluated by one of theorganizations approved by the National Association of CredentialEvaluation Services.

This evaluation must be submitted at the time of application. Werecommend World Education Services at P.O. Box 5087, Bowling GreenStation, New York, NY 10274-5087, telephone [phone] or emailaddress www.wes.org. The interview process may be delayed untilsuch a review has been completed.