Student Success Specialist I

Seminole State College of Florida; Sanford (FL); On-site; USD 37,000 - 45,000; Full time

Benefits offered by this job

Flexible work options

Generous paid time off

Health and life insurance

Wellness incentives and gym membership

FRS retirement and tuition benefits

Professional development and tuition

Job summary

Seminole State College of Florida is seeking a Student Success Specialist I to serve as the primary contact for current and prospective students across programs and courses. You will guide applicants through admissions, placement testing, financial aid, advising, and enrollment steps with a focus on service excellence.

Responsibilities include academic advisement, assisting with admissions processes, and coordinating referrals to tutoring, counseling, and disability services.

Qualifications

• Bachelor’s degree from an accredited college or university.
• One year of experience working with students in an educational setting or related experience.
• Knowledge of college enrollment functions incl. admissions, placement testing, advising, and financial aid.

Responsibilities

• Provides academic advisement services to all students and helps plan educational goals.
• Advises students on applications, transcripts, residency verification, FAFSA, and tuition payments.
• Interprets placement assessments and explains course and program placement.
• Supports enrollment goals through events like Decision Days and College Nights.
• Directs students to tutoring, counseling, and other campus services as needed.
• Verifies documents required for admission and enrollment.
• Assists with enrollment management and student experience improvements.
• Works with campus visitors, departments, and services to support students.

Skills

Enrollment functions

Team collaboration

Customer service

Problem solving

Verbal & written communication

Professional demeanor

Fast-paced environment

Multi-mode contact

Diversity & equity

Advising

Education

Bachelor’s degree

Tools

Microsoft Office

Student information systems

Job description

Responsibilities

The Student Success Specialist I is the point of contact to currentand prospective students on a wide range of services on allprograms and courses offered by the College. Provides informationand appropriate services for current and prospective studentsthroughout the enrollment process, including admissions, placementtesting, applying for financial aid, advising, andregistration.

ESSENTIAL FUNCTIONS

1. 1. Provides academic advisement services to all students, assistingthem in planning their educational goals, reviewing the programs ofstudy and their respective requirements, selecting appropriatecourse work, and reviewing graduation requirements.
2. 2. Advises students on the application process, such asrequirements of transcripts, acceptable documents to verifyresidency for tuition purposes; the financial aid process andrequirements, including FAFSA submittal, verification documents,sources of aid and associated responsibilities, acceptance, anddeferment of aid; and payment of tuition.
3. 3. Analyzes and interprets departmental or functional requirementsfor students to enable them to assume increasing self-reliance inre-enrollment processes in subsequent terms.
4. 4. Provides feedback of departmental gaps and operationalprocedures that impact the student experience from initial contactthrough re-enrollment and graduation.
5. 5. Assists students and campus visitors with college programs andservices.
6. 6. Determines acceptability of all documents required for admissionand enrollment for students.
7. 7. Interprets college assessments to students according to established standards and protocols and explains how they determineinitial placement in academic programs and courses.
8. 8. Supports students in completing steps to enroll and supportsCollege enrollment management goals through job duties andparticipation in College events such as Decision Days and CollegeNights.
9. 9. Refers students to academic departments, tutoring services,counseling, services for students with disabilities, veteran’saffairs, career development, and other support services.
10. 10. Performs other duties as required or assigned.

REQUIRED QUALIFICATIONS

1. 1. Bachelor’s degree from an accredited college oruniversity.
2. 2. One year of experience working with students in an educationalsetting or related experience.

KNOWLEDGE, ABILITIES & SKILLS

1. 1. Knowledge of college enrollment functions, including admissions,placement testing, advising, and financial aid applications.
2. 2. Excellent Microsoft Office skills and knowledge ofenterprise-wide student information systems.
3. 3. Ability to work well in a highly collaborative and team-orientedenvironment.
4. 4. Strong service excellence skills and the ability to provideexcellent customer service.
5. 5. Excellent problem-solving and critical thinking skills.
6. 6. Excellent verbal, written and interpersonal communicationskills.
7. 7. Ability to exhibit a professional, courteous demeanor.
8. 8. Ability to work in a flexible and fast-paced environment,exercising good judgment and discretion without closesupervision.
9. 9. Ability to use multiple modes of contact to serve the needs ofstudents including face-to-face interaction, electronicinteraction, and interaction via telephone.
10. 10. Clear understanding and commitment to diversity, equity, andcultural competence.

Work Environment and Special Considerations

1. 1. Works in an office environment.
2. 2. Ability to work flexible hours including some nights andweekends.
3. 3. Ability to travel between campuses.

This description in no way states or implies that these are theonly duties to be performed by the employee occupying thisposition. The employee will be required to follow any otherjob-related instructions and to perform any other job-relatedduties requested by their supervisor.

This position is eligible for Veteran’s Preference.

Pay Benefits and WorkSchedule

We offer competitive pay with a beginning salary of $40,762commensurate with education and experience exceed the requiredqualifications, plus an attractive total rewardspackage including:

• Flexible work options with a 37.5 hour work week and generouspaid time off (holidays, annual and sick leave, and CollegeBreaks)
• A variety of paid health and life insurance coverages
• Wellness incentives and free gym membership at the Raider FitnessCenter
• FRS retirement and other options
• Professional Development and Paid Tuition
• Free on campus parking

Conditions ofEmployment

Finalists and individuals recommended for employment at SeminoleState College muat reside in the State of Florida at the time ofhire and may be subject to background investigations andfingerprinting in compliance with Florida Statute 1001.64; andSeminole State College Policy 1.020; 2.020. Criminal backgroundchecks and fingerprinting will be conducted for all new employees,and for rehired employees who have had a break in service for oneyear or more. The Office of Human Resources will determine whichbackground checks shall be conducted for each position, based uponits review of job descriptions and the responsibilities of theposition. These include, but are not limited to, positions that have access to money, master keys, security-sensitive areas andconfidential information; positions that have the capability tocreate, delete, and alter records; and positions that areresponsible for the care and instruction of children. The Collegewill conduct various types of background checks which may include,but are not limited to: criminal background, credit check, driver'slicense check, previous employment and references.

Equal Employment Opportunity

Seminole State College is an equal opportunity employer andstrictly prohibits discrimination on the basis of race, color,religion, pregnancy, national origin, ethnicity, age, sex, gender,veterans’ or military status, disability, sexual orientation,genetic information, marital status, or any other factor protectedunder applicable federal, state, and local laws, rules, andregulations in its programs, activities, and employment.

OtherInformation

VETERANS' PREFERENCE:

Seminole State College of Florida adheres to Florida’s Veteran’sPreference laws by providing preference in hiring to covered jobapplicants. Moreover, in recognition of the valuable contributionsmade by veterans, the College also considers any applicant’smilitary service background when filling job positions not coveredby Veteran’s Preference laws.

To claim Veteran's Preference for eligible positions, a copy ofyour DD-214 form, Certificate of Release or Discharge from ActiveDuty must be uploaded and attached to your application to claimVeterans' Preference.

HOLDERS OF DEGREES FROM INSTITUTIONS OUTSIDE THE USA:

Individuals who have completed college or university course work atan institution in a country other than the United States arerequired to obtain a complete evaluation of foreign transcripts anddegrees. Foreign transcripts should be evaluated by one of theorganizations approved by the National Association of CredentialEvaluation Services.

This evaluation must be submitted at the time of application. Werecommend World Education Services at P.O. Box 5087, Bowling GreenStation, New York, NY 10274-5087, telephone [phone] or emailaddress www.wes.org. The interview process may be delayed untilsuch a review has been completed.