Specialist, Optical Sales Engineer

Ciena; United States; Remote; USD 80,000 - 110,000; Full time

Job summary

An established industry player is seeking a Customer-Facing Presales Engineering Representative to drive impactful solutions in the telecommunications sector. This role emphasizes designing optical networks and collaborating with clients to tailor solutions that meet their unique needs. With a strong focus on customer engagement, you will leverage your technical expertise to support sales initiatives and mentor regional teams. Join a company that values a people-first culture and empowers you to make a significant impact in the industry while enjoying a flexible work environment.

Qualifications

• 6+ years of experience in telecommunications focusing on Optical/DWDM.
• Strong technical expertise in designing optical networks for ISPs.

Responsibilities

• Provide network engineering expertise for CIENA products.
• Consult with customers to design next-generation architectures.

Skills

Optical Network Design

Fiber Optic Solutions

Routing and Switching

Telecommunications Network Management

Communication Skills

Problem Solving

Sales Experience

Education

BE/B.Tech or equivalent

CCNA/other IP certifications

Tools

Siebel CRM

Job description

Ciena is committed to our people-first philosophy. Our teams enjoy a culture focused on prioritizing a personalized and flexible work environment that empowers individual passions, growth, wellbeing, and belonging. We’re a technology company that leads with our humanity—driving our business priorities alongside meaningful social, community, and societal impact.

How You Will Contribute:

Customer-facing presales engineering representative focused on India Enterprise, Datacenter, and ISP markets. Perform technical tasks, including assisting in written proposals, network design and engineering, and quotes. Must be able to communicate solutions to customers and collaborate with internal Ciena teams for both software and hardware products to develop new features based on customer needs.

• Provide network and application engineering expertise for CIENA products.
• Consult with customers to design and implement next-generation architectures tailored to their needs.
• Develop comprehensive network designs and technical solutions aligned with customer applications and business drivers.
• Utilize CIENA network design and modeling tools proficiently to deliver optimized solutions.
• Prepare detailed quotations and support proposal development for optical transport products.
• Deliver product and technical expertise to support sales initiatives.
• Create and present compelling design and application presentations for customers and stakeholders.
• Collaborate with Sales, Product Management, and Marketing to address customer requirements and recommend product enhancements.
• Oversee and mentor regional Sales Engineers, setting team goals and documenting processes and outcomes.
• Facilitate customer transitions from end-of-life products to CIENA’s optical solutions.
• Maintain proficiency in Siebel CRM for seamless sales process management.
• 50%+ travel required to support customer engagement and project success.

The Must Haves:

• Strong technical expertise in designing optical networks and fiber optic solutions for ISPs (Jio/LTV preferred), enterprise clients, and data centers.
• Solid foundational knowledge of routing, switching, and telecommunications network management.
• Excellent written and verbal communication, with effective presentation skills.
• Highly adaptable and capable of managing multiple priorities independently.
• Proven skills in management, decision-making, and problem-solving.
• Experience navigating competitive sales environments.

Education/Experience

• BE/B.Tech or equivalent with CCNA/other IP certifications.
• 6+ years of telecommunications industry experience focusing on Optical/DWDM/Layer 0-1.
• Systems/Sales Engineering background required.

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Ciena is an Equal Opportunity Employer, including for disability and protected veteran status.

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