Specialist, Operational Documentation, Compliance & Continuous Improvement

LUMA Energy; Río Piedras (PR); On-site; USD 70,000 - 90,000; Full time

Job summary

LUMA Energy is seeking an Auditor-Compliance Specialist to enhance operational reliability by conducting audits, monitoring compliance, and managing audit-ready documentation across the organization.

You will oversee the lifecycle of operational documents, drive data-informed improvements, and collaborate with cross-functional teams to implement tools that streamline data collection and improve operations.

Qualifications

• 3 years' experience in audits, compliance, process improvement, documentation management.
• Experience with audits, RFIs, process evaluation, and documentation design.
• Knowledge of energy utility sector preferred.
• Valid Puerto Rico driver’s license.
• Education substitutions per competencies and experience are allowed.

Responsibilities

• Standardizes operational work methods and documentation with consistent structures and guidelines.
• Manages full lifecycle of operational documents, ensures version control and regulatory compliance.
• Gathers and analyzes operational and compliance data to identify trends and gaps.
• Translates insights into reports, dashboards, and business cases; monitors indicators.
• Performs internal audits and tracks obligations to support corrective actions.
• Conducts risk assessments to inform mitigation and strengthen SOP adherence.
• Analyzes processes to support continuous improvement initiatives.
• Follows company policies to ensure compliance with laws and regulations.
• Participates in storm restoration tasks and drills to support reliable service recovery.
• Performs additional tasks to support team goals and adaptability.
• Travel: 20% of time.

Skills

Auditing basics

Documentation development

Knowledge management systems

Version control

Process evaluation

Microsoft Office & SharePoint

Project management tools

Education

Bachelor's degree in business, Law, Project Management, or related field

Associate’s degree with 5+ years experience

High School diploma with 8+ years experience

Tools

SharePoint

Microsoft Office

Project management software

Job description

Job Summary:

Enhance operational reliability through process audits, compliance monitoring, and well‑structured, audit‑ready documentation that improves the flow and accessibility of organizational knowledge. Conducts comprehensive audits to assess performance and compliance while confirming alignment with contractual obligations, agreements, processes, procedures, and internal standards. Oversee the lifecycle and governance of operational documents and drives data‑informed improvements, automation opportunities, and continuous process optimization across the organization.

Job Description:

• Standardizes operational work methods and documentation by creating consistent structures, formats, and guidelines that ensure clarity and alignment across operations.

• Manages and maintains the full lifecycle of operational documents by designing frameworks for organizing and securely storing knowledge, enforcing version control, and ensuring documentation meets regulatory, quality, and audit standards.

• Gathers and analyzes operational and compliance data through research, interviews, observations, and structured data collection to identify trends, gaps, and deviations that inform operational understanding.

• Translates collected insights into actionable information by preparing reports, dashboards, and business cases, monitoring compliance indicators, and collaborating with cross‑functional teams to implement tools that streamline data collection and improve operations.

• Performs internal audits, monitors compliance indicators, and tracks obligations to identify non‑compliance issues and support appropriate corrective actions.

• Conducts risk assessments based on audit results to inform mitigation strategies and strengthen adherence to SOPs, regulatory requirements, and operational standards.

• Analyzes existing processes to recommend and support continuous improvement initiatives.

• Follows established company policies, procedures, and standards to ensure full compliance with applicable laws and industry regulations.

• Participates in storm restoration tasks and assigned drills to contribute to the safe and reliable recovery of services.

• Performs additional tasks aligned with role expectations and qualifications to support team goals and operational flexibility.

Additional Job Description:

Education

Bachelor’s degree in business, Law, Project Management, or related field.

Experience

• 3 years’ experience in audits, compliance, process improvement, documentation management, or technical writing.
• Experience with audits, Request for Information (RFI), process evaluation, documentation design, operational improvements, technical writer skills.
• Compliance basic principles.
• Energy utility experience preferred.

Additional experience may substitute for required education when it aligns with the competencies and knowledge necessary for the role

• Associate’s degree in a relevant field may substitute when accompanied by a minimum of 5 years of experience performing similar functions and at least 3 years of experience performing a previous Analyst role.
• High School or equivalent (GED) when accompanied by a minimum of 8 years of experience performing similar functions and at least 5 years of experience performing a previous Analyst role.

Competencies (Skills)

Technical Skills

• Auditing basic processes
• Documentation development (SOPs, procedures, work instructions)
• Knowledge management systems
• Version control and document lifecycle management
• Process evaluation and improvement
• Proficient in Microsoft Office and SharePoint
• Familiar with project management tools

Licenses/Certifications

Required:

• Valid Puerto Rico driver’s license

Preferred:

• Fundamentals of Compliance Certificate
• Lean Six Sigma (Yellow Belt, Green Belt preferred)

Travel Requirements

• 20%

Physical Demands

• Stationary Position: Constantly
• Pushing/ Pulling/ Reaching: Seldom
• Kneel Seldom
• Grab Seldom
• Bend: Seldom
• Lift/Carry over:0 - 15 pounds
  

Working Conditions

• Wet or humid Seldom
• Working near or on moving mechanical parts Never
• Working near or on heavy machinery Never

LUMA Energy is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, military status, disability, or any other characteristic protected by federal or local laws.