Information Technology Service Delivery Manager

LUMA Energy; San Juan (PR); On-site; USD 120,000 - 150,000; Full time

Job summary

LUMA Energy is seeking a senior technology delivery lead to coordinate and execute approved technology initiatives. You will align infrastructure, applications, cybersecurity, OT, and PMO teams, overseeing planning, readiness, and successful production deployments.

The role requires clear governance, documentation, and readiness validation to ensure smooth transitions from build to live environments within Puerto Rico operations.

Qualifications

• Bachelor’s degree in Information Systems, Computer Science, Engineering, Business Administration, Project Management, or related discipline.

Responsibilities

• Lead approved technology initiatives from initiation through closure.
• Develop integrated implementation plans with milestones, resources, and schedules.
• Coordinate cross-functional execution across multiple teams and vendors.
• Manage delivery risks, issues, assumptions, and dependencies for continuity.
• Monitor performance against schedules and drive timely corrective actions.
• Oversee production releases and deployment sequencing for orderly cutover.

Skills

Delivery management

Cross-functional coordination

Operational readiness

Production deployments

Release management

PMO methodologies

Risk management

Education

Bachelor’s Degree in Information Systems

Bachelor’s Degree in Computer Science

Bachelor’s Degree in Engineering

Bachelor’s Degree in Business Administration

Bachelor’s Degree in Project Management

Tools

ITIL Foundation

Lean Six Sigma

Job description

At LUMA, we are proud to have people who embody the commitment to serve. We practice a “people first” culture and recognize the significant contributions our team makes to the company’s performance. LUMA is it's people—people who work hard and give their best effort so we can achieve our service goals for Puerto Rico.

Our mission is to provide you with reliable electric power and to transform the system that lights up every home, every business, every corner of Puerto Rico. At LUMA, people come first, and safety is the foundation of everything we do.

Job Summary

Leads the operational execution of approved technology initiatives by coordinating implementation activities, schedules, cross functional collaboration, production readiness, deployment planning, and operational transition to ensure successful delivery of technology solutions. The position is accountable for execution performance and operational readiness outcomes and does not manage business relationships, portfolio prioritization, technology strategy, demand management, business consulting, or long term planning.

Job Description

• Serves as a subject matter expert by leading approved technology initiatives to ensure successful delivery from initiation through closure.
• Develops integrated implementation plans to establish clear milestones, resource needs, schedules, and delivery structure.
• Coordinates cross-functional execution activities to ensure alignment across Infrastructure, Applications, Cybersecurity, OT, Architecture, Enterprise Services, PMO, and vendors.
• Manages delivery risks, issues, assumptions, and dependencies to maintain continuity across the execution lifecycle.
• Monitors project performance against approved schedules to identify variances and drive timely corrective actions.
• Oversees production releases and deployment sequencing to secure orderly implementation and cutover execution.
• Validates operational readiness prior to deployment to confirm support preparedness, documentation completion, and training effectiveness.
• Follows established company policies, procedures, and standards to ensure full compliance with applicable laws and industry regulations.
• Participates in storm restoration tasks and assigned drills to contribute to the safe and reliable recovery of services.
• Performs additional tasks aligned with role expectations and qualifications to support team goals and operational flexibility.

Education

• Bachelor’s Degree in: Information Systems; Computer Science; Engineering; Business Administration; Project Management; or Related discipline.

Experience

• 7 years of experience leading technology delivery, implementation coordination, enterprise project execution, or operational deployment activities.
• Experience with: Enterprise technology implementations; Delivery management; Integrated project scheduling; Production deployments; Release management; Operational readiness; Cross‑functional implementation coordination; Enterprise PMO methodologies
• Experience working with documents, policies, SOP creation and implementation.
• Proven experience leading projects or initiatives of moderate complexity and influencing cross‑functional teams.

Additional experience may substitute for required education when it aligns with the competencies and knowledge necessary for the role:

• Associate’s degree in a relevant field may substitute when accompanied by a minimum of 10 years of experience performing similar functions and at least 7 years of experience performing a previous positions as Specialist-level role or equivalent.
• High School or equivalent (GED) when accompanied by a minimum of 12 years of experience performing similar functions described and at least 9 years of experience performing the responsibilities of a Specialist role.
• Delivery Execution Excellence
• Cross‑functional Coordination
• Operational Readiness and Release management
• Risk and Issue Management
• Adaptability Under Changing Priorities

Preferred Licenses/Certifications

• PMP
• PMI-ACP
• ITIL Foundation
• Lean Six Sigma Green Belt or Black Belt

Travel Requirements

• N/A

Physical Demands

• Stationary Position: Seldom
• Pushing/ Pulling/ Reaching: Seldom
• Kneel: Seldom
• Grab: Seldom
• Bend: Seldom
• Lift/Carry over: 10 - 30 LBS approximately

Working Conditions

• Wet or humid: Seldom
• Working near or on moving mechanical parts: Seldom
• Working near or on heavy machinery: Seldom
• Working in high places: Seldom
• Exposed to fumes or airborne particles: Seldom
• Frequency of working in outdoor weather conditions: Seldom
• Work with electricity: Never
• Loud noise conditions: Seldom

LUMA Energy is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, military status, disability, or any other characteristic protected by federal or local laws.