Specialist Operational Control

Charles Schwab; Phoenix (AZ); Hybrid; USD 65,000 - 90,000; Full time

Benefits offered by this job

401(k) match

Sabbatical after 5 years

Parental leave and family benefits

Tuition reimbursement

Health, dental, and vision insurance

Job summary

Charles Schwab Trust Bank, part of Retirement Business Services, provides trust and custody services for qualified retirement plans, primarily 401(k) plans.

Our Operations Specialist role supports the Reconciliation and Reporting team by reconciling trading and distribution activity across platforms and vendors, documenting issues, and maintaining procedures with strong emphasis on accuracy and risk mitigation.

Qualifications

• College degree or equivalent banking and/or trust experience required.
• 2+ years of brokerage, transfer agent, bank, or trust operations experience required.
• 2+ years of risk and analysis experience preferred.
• Strong analytical, research, and communication skills.
• Advanced working knowledge of Microsoft Office applications.

Responsibilities

• Perform reconciliation functions with a high degree of accuracy, including in-depth research on breaks and root causes.
• Escalate issues to leadership to mitigate risk and communicate trends.
• Maintain timely, detailed procedures for assigned functions.
• Collaborate with team members and SMEs to resolve issues and communicate impacts.
• Take ownership of tasks in projects, meet deadlines, and follow up on information requests.
• Conduct peer reviews to support accuracy and situational awareness.

Skills

Detail-oriented

Analytical thinking

Effective communication

Teamwork

Risk mitigation

Education

College degree or equivalent banking/trust experience

Tools

Microsoft Office

Job description

Our Opportunity

Charles Schwab Trust Bank, part of Retirement Business Services, provides trust and custody services for qualified retirement plans, primarily 401(k) plans. Schwab Trust Bank supports Schwab’s bundled retirement product and is an industry leader in providing trading and custody services through independent recordkeepers. Our goal is to deliver excellent service in a rapidly growing business. As a member of the Ops Control department’s Reconciliation and Reporting team, you will perform detailed reconciliations, research complex trading and distribution-related activity, and contribute to a collaborative, risk-focused team environment.

What You’ll Do

The Operations Specialist will use multiple applications to reconcile trading and distribution-related activity across various trading platforms and banking vendors. Responsibilities include documenting issues clearly and concisely, maintaining accurate procedures, and cross-training with peers to build broad functional knowledge. The ideal candidate will have experience with bank or trading reconciliations, the ability to quickly learn new functions and support coworkers, and a proven track record of completing work with a strong emphasis on accuracy and risk mitigation. This role also requires strong communication skills, sound judgment, and the ability to work effectively in a team environment while providing exemplary service to internal Client Service Managers and business partners.

• Perform reconciliation functions with a high degree of accuracy, including in-depth research on breaks and identification of true root causes for outages.
• Escalate issues to leadership as appropriate to help mitigate risk, including communicating team trends, process risks, and emerging concerns.
• Maintain timely, detailed, and accurate procedures for assigned functions.
• Collaborate effectively with team members and subject matter experts across business areas to resolve issues, answer questions, and communicate potential impacts.
• Participate effectively in projects by taking ownership of assigned tasks, meeting deadlines, and following through on information requests and action items with minimal follow-up.
• Perform peer reviews to support accuracy, quality, and situational awareness of emerging issues in related functions.
• Support a strong control environment by ensuring reconciliation activities, issue documentation, procedures, and follow-up actions are complete, accurate, and audit-ready.
• Provide clear and timely updates to leadership, internal partners, and impacted teams regarding reconciliation issues, aging items, trends, and potential business impacts.
• Identify and recommend process improvements after gaining proficiency in reconciliation functions.
• Train team members on assigned functions, including explaining the purpose and reasoning behind key process steps.
• Conduct effective user acceptance testing for systems used in daily functions.
• Track and report statistics accurately while ensuring deadlines are met.

What you have

• College degree or equivalent banking and/or trust experience required.
• 2+ years of brokerage, transfer agent, bank, or trust operations experience required.
• 2+ years of risk and analysis experience preferred.
• Ability to work in a fast-paced environment, both independently and as part of a team.
• Strong ability to prioritize daily responsibilities while managing multiple deadlines and high volumes of work.
• Detail-oriented, with strong analytical, research, and communication skills.
• Strong sense of ownership for assigned functions and willingness to research complex issues.
• Advanced working knowledge of Microsoft Office applications.

Classification: Schwab Internal

What’s in it for you

At Schwab, you’re empowered to shape your future. We champion your growth through meaningful work, continuous learning, and a culture of trust and collaboration- so you can build the skills to make a lasting impact. Our Hybrid Work and Flexibility approach balances our ongoing commitment to workplace flexibility, serving our clients, and our strong belief in the value of being together in person on a regular basis.

We offer a competitive benefits package that takes care of the whole you - both today and in the future:

• 401(k) with company match and Employee stock purchase plan
• Paid time for vacation, volunteering, and 28-day sabbatical after every 5 years of service for eligible positions
• Paid parental leave and family building benefits
• Tuition reimbursement
• Health, dental, and vision insurance