Specialist, Operations

Charles Schwab; Seattle (WA); Hybrid; USD 65,000 - 90,000; Full time

Benefits offered by this job

401(k) with company match

Employee Stock Purchase Plan

Paid vacation, volunteering, and sabb*

Tuition reimbursement

Health, dental, and vision insurance

Job summary

Charles Schwab is seeking a detail‑oriented professional to manage record‑keeping for Defined Contribution Retirement Plans. The role is primarily in‑office with the possibility of working remotely one day per week after training, offering opportunities to lead audits and improve processes.

You will handle document validation, queue oversight, and cross‑department coordination while meeting tight deadlines in a fast‑paced environment.

Qualifications

• Bachelor’s degree or equivalent work experience.
• Working knowledge of Microsoft Excel, Word, Access, and the Office suite.
• Strong organizational and analytical skills; extremely detail‑oriented.
• Ability to show initiative while meeting multiple competing deadlines and to multi‑task in a high‑pressure setting.
• Strong collaboration and communication skills with various departments.
• Creative, continuous improvement mindset and the ability to interpret client and participant needs.
• Entrepreneurial spirit and ability to coordinate team activities effectively.

Responsibilities

• Manage volumes of incoming checks and documents, validate documents, and complete other requests from internal partners.
• Provide queue oversight, research, and respond to internal partner requests.
• Maintain quality control, document procedures, and create process improvements.
• Perform audit fulfillment to meet key deliverables while exceeding client and participant expectations.
• Coordinate activities across team members and manage multiple competing deadlines in a fast‑paced environment.

Skills

Organizational skills

Analytical skills

Detail-oriented

Initiative

Communication

Collaboration

Education

Bachelor’s degree or equivalent work experience

Tools

Microsoft Excel

Microsoft Word

Microsoft Access

Office suite

Job description

Your Opportunity

At Schwab, you’re empowered to make an impact on your career. This role is part of the Plan Administration & Implementation team and is responsible for record‑keeping for Defined Contribution Retirement Plans. The position is primarily in‑office with the possibility of working remotely one day per week after training.

Responsibilities

• Manage volumes of incoming checks and documents, validate documents, and complete other requests from internal partners.
• Provide queue oversight, research, and respond to internal partner requests.
• Maintain quality control, document procedures, and create process improvements.
• Perform audit fulfillment to meet key deliverables while exceeding client and participant expectations.
• Coordinate activities across team members and manage multiple competing deadlines in a fast‑paced environment.

Qualifications

• Bachelor’s degree or equivalent work experience.
• Working knowledge of Microsoft Excel, Word, Access, and the Office suite.
• Exceptional organizational and analytical skills; extremely detail‑oriented.
• Ability to show initiative while meeting multiple competing deadlines and to multi‑task in a high‑pressure setting.
• Strong collaboration and communication skills with various departments.
• Creative, continuous improvement mindset and the ability to interpret client and participant needs.
• Entrepreneurial spirit and ability to coordinate team activities effectively.

Compensation and Benefits

In addition to the salary range, this role is also eligible for bonus or incentive opportunities.

• 401(k) with company match and Employee Stock Purchase Plan.
• Paid time for vacation, volunteering, and a 28‑day sabbatical after every 5 years of service (eligible positions).
• Paid parental leave and family building benefits.
• Tuition reimbursement.
• Health, dental, and vision insurance.