Banking Operations, Specialist

Charles Schwab; Westlake (TX); Hybrid; USD 50,000 - 70,000; Full time

Benefits offered by this job

401(k) with company match

Paid vacation and sabbaticals

Paid parental leave

Tuition reimbursement

Health, dental, and vision insurance

Job summary

A leading financial services company is looking for a Banking Operations Specialist. This role involves daily account management and loan processing responsibilities. Candidates should have experience in client service and operations within banking. The position requires three days in office weekly and offers a hybrid work model, generous benefits including 401(k) matching and paid sabbatical.

Qualifications

• 1-3 years of client service and/or operations experience in Banking or Financial Services.
• Ability to learn and navigate new systems to execute daily work.
• Experience with securities-based lending and brokerage accounts.

Responsibilities

• Complete all aspects of loan processing except underwriting.
• Deliver detailed responses to client inquiries.
• Handle inbound and outbound servicing calls.

Skills

Client service experience

Operations experience

Ability to learn systems

Team collaboration

Critical thinking

Knowledge of banking regulations

Job description

Banking Operations, Specialist

Join to apply for the Banking Operations, Specialist role at Charles Schwab.

Your opportunity

At Schwab, you’re empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us “challenge the status quo” and transform the finance industry together.

The Specialist, Bank Operations applies knowledge, skills, and experience to perform daily bank lending solutions tasks. The role is responsible for handling day‑to‑day account opening and account maintenance support, lending servicing, and lending operations.

Charles Schwab Bank follows the three‑lines‑of‑defense model of risk governance. Specialist, Bank Operations is a first line of defense position for Charles Schwab Bank and assures compliance with all Bank policies, procedures, and applicable state and federal Bank regulations in the context of their responsibilities.

• Complete all aspects of loan processing with the exception of underwriting.
• Deliver detailed responses to questions, offering alternatives and ensuring an excellent client experience.
• Handle inbound and outbound servicing phone calls with clients and Registered Investment Advisors (RIAs).
• Host phone calls with clients that are applying for Pledged Asset Loans.
• Work closely with all Bank Services Team Managers to ensure applications, service requests and all operational activities are processed efficiently and accurately.
• Be ready to be challenged and increase PAL functional and department knowledge through cross‑training with peers and business partners.
• Demonstrate positivity and the ability to problem‑solve while assisting Schwab clients in opening their accounts, as well as performing detailed research and follow‑up, in a fast‑paced environment.
• Demonstrate flexibility and work collaboratively with team members to deliver high quality service, meet client expectations, and support business partners.

What you have

• 1‑3 plus years of client service and/or operations experience specifically in Banking or the Financial Services industry.
• Ability to learn and navigate new systems and leverage multiple platforms to execute daily work.
• Experience with securities‑based lending, brokerage accounts, and banking systems.
• Excels in a cross‑functional team environment.
• Ability to learn and complete multiple task types within defined timeframes.
• Knowledge of banking regulations and policies required.
• Knowledge of Trust account structures.
• Critical thinking and mindset to improve efficient ways to scale services while creating an optimal client experience in PAL Digital.
• This role is not eligible for 100% Work from Home. Three days in office per week is required.
• Ability to work in a structured environment during specified hours as pre‑determined by business need.

What’s in it for you

At Schwab, you’re empowered to shape your future. We champion your growth through meaningful work, continuous learning, and a culture of trust and collaboration—so you can build the skills to make a lasting impact. Our Hybrid Work and Flexibility approach balances our ongoing commitment to workplace flexibility, serving our clients, and our strong belief in the value of being together in person on a regular basis.

• 401(k) with company match and Employee Stock Purchase Plan.
• Paid time for vacation, volunteering, and a 28‑day sabbatical after every 5 years of service for eligible positions.
• Paid parental leave and family building benefits.
• Tuition reimbursement.
• Health, dental, and vision insurance.