Senior Client Service Specialist, Retirement Plan Service

Charles Schwab; Richfield (MN); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

401(k) with company match

Paid time off and sabbatical program

Parental leave and family benefits

Tuition reimbursement

Health, dental, and vision insurance

Job summary

Schwab Retirement Plan Services, an affiliate of The Charles Schwab Corporation, seeks a Senior Client Service Specialist to support day-to-day servicing for retirement plan recordkeeping clients. You will help our Client Service Managers ensure complete client satisfaction and handle inquiries with accurate documentation.

The role emphasizes strategic problem-solving, strong communication, and teamwork, with travel 5-10%. Applicants must be US-authorized to work full-time without sponsorship.

Qualifications

• Bachelor's degree or equivalent related work experience and directly relevant experience for a senior role.
• Exceptional communication skills (written and oral) with strong attention to detail.
• Ability to lead internal and external calls and present material effectively.
• Strategic thinking to improve efficiencies and reduce manual processes.
• Outcome-oriented with ability to deliver effective client solutions.
• Proven self-starter with business and technical acumen.

Responsibilities

• Assist day-to-day servicing for Schwab's recordkeeping clients per goals.
• Support Client Service Managers to ensure client satisfaction.
• Handle research and responses to participant or client questions.
• Develop strategic solutions and gather supporting documents or reports.
• Communicate clearly in writing and in meetings; share best practices.

Skills

Communication

Leadership

Strategic thinking

Process improvement

Client service

Relationship building

Project management

MS Office

Data analysis

Meeting facilitation

Education

Bachelor's degree or equivalent

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Microsoft Teams

Job description

Position Type: Regular
Your opportunity

At Schwab, you’re empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us “challenge the status quo” and transform the finance industry together.

Applicants must be currently authorized to work in the United States on a full-time basis without employer sponsorship.

Schwab Retirement Plan Services, an affiliate of Charles Schwab & Co., Inc. is one of the leading providers of bundled retirement plan services. For mid-to large sized companies, Schwab offers full-service retirement plans featuring complete retirement services from a single source. Schwab’s combined expertise in recordkeeping and related services, investment choice and award-winning participant experience and education (including retirement plan advice) and high-end technology helps employers offer competitive employee benefits. Schwab Retirement Plan Services, Inc. is a wholly-owned subsidiary of The Charles Schwab Corporation. Schwab Retirement Plan Services provides recordkeeping, administration, participant education and communication, plan design, consulting, actuarial services, and compliance testing for a total of over 1,300 defined contribution, defined benefit, and non qualified retirement plans. Schwab Retirement Plan Services delivers high quality workplace solutions which enable employees to attain secure financial futures. Our actions and decisions are driven by integrity, by visibility and by advocacy of our clients’ best interests.

As a Senior Client Service Specialist, you are responsible for

• Assisting in the day to day servicing responsibilities for Schwab’s recordkeeping clients consistent with Schwab’s goals and guiding principles.
• Supporting a team of Client Service Managers responsible for our clients’ complete satisfaction with Schwab.
• Daily administration assignments, such as, researching participant or client related questions, comprehension/application of procedures, processes, and systems, as well as direct contact with Schwab’s clients.
• Participating in the research, development, and production of strategic solutions to meet our retirement client needs including accumulation of supporting documents or reports.
• Communicating clearly in both written and face-to-face communications, working collaboratively within the organization, sharing best practices, and aiding in the continuous improvement of the services provided by Schwab.

What you have

To ensure that we fulfill our promise of “challenging the status quo,” this role has specific qualifications that successful candidates should have.

Required Qualifications:

• Bachelor’s degree or equivalent related work experience and directly relevant experience for a senior role
• Exceptional communication skills (written and oral), with strong attention to detail and the ability to use appropriate communication channel
• Ability to lead internal and external calls and present material in an effective manner
• Demonstrated ability to apply effective strategic thinking to find efficiencies and eliminate manual or risky processes
• Outcome-oriented with demonstrated ability to deliver the most effective solution possible for our clients
• Demonstrated record as a self-starter and fast learner with business and technical acumen
• Ability to manage multiple workflows at a time and effectively prioritize time sensitive items
• Strong problem-solving skills, with demonstrated ability to work promptly and flexibly in response to changing priorities
• Strong analytic skills with the ability to quickly analyze data to identify key insights and implications for business decisions
• Strong influencing skills/ability to build credibility with clients and internal partners, lead meetings, and drive action
• Strong and demonstrated project management skills with the ability to see things through from concept to implementation, with previous experience in managing complex projects
• Strong orientation to client service and relationship building, including ability to understand client needs and apply this understanding to consult on appropriate solutions
• Proficiency with Microsoft Office Suite of tools (Word, Excel, PPT, Teams, etc.)
• Demonstrated subject matter expertise and ability to serve as a resource to others in each area
• Depth of knowledge in current role to support mentorship and onboarding of new hires
• Ability to travel 5-10%

Preferred Qualifications:

• Qualified Plan or Trust administration experience
• Basic understanding of ERISA, pension, trust and securities industries

What’s in it for you

At Schwab, you’re empowered to shape your future. We champion your growth through meaningful work, continuous learning, and a culture of trust and collaboration—so you can build the skills to make a lasting impact. Our approach balances our ongoing commitment to workplace flexibility, serving our clients, and our strong belief in the value of being together in person on a regular basis.

We offer a competitive that takes care of the whole you — both today and in the future:

• 401(k) with company match and Employee stock purchase plan
• Paid time for vacation, volunteering, and 28-day sabbatical after every 5 years of service for eligible positions
• Paid parental leave and family building benefits
• Tuition reimbursement
• Health, dental, and vision insurance