Record Services Specialist, Note Endorsement

Onity Group Inc.; West Palm Beach (FL); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401(k) Match

Paid Time Off

Life and Disability Insurance

Wellness Programs

Job summary

Onity Group Inc. in West Palm Beach, FL is seeking a Specialist, Note Endorsement to review the note endorsement chain and determine necessary curative actions while delivering superior customer service to internal and external customers.

The role focuses on reviewing promissory notes, coordinating with PHH firms or vendors, and handling document requests, with cross-training for peak periods and deadlines to support the mortgage servicing division.

Qualifications

• Strong communication skills.
• Ability to work under pressure and meet deadlines.
• Good decision-making skills and ability to research & show initiative.
• Strong organizational skills and ability to handle multiple priorities.
• Ability to work in and promote a team environment.
• Prior knowledge of residential mortgage servicing and related loan documents.

Responsibilities

• Processes promissory notes by reviewing chain of title, executing internal allonges or requesting from outside third parties, and shipping to proper party when requested.
• Ships original documents to PHH firms or vendors as requested.
• Responds to internal and external requests via team mailboxes.
• Completes special projects and other duties as assigned.
• Cross trains to assist with additional job functions in the division during peak volumes or deadlines.

Skills

Communication

Teamwork

Time management

Organization

Decision making

Research

Prior mortgage servicing knowledge

MS Word & Excel

Tools

Microsoft Word

Microsoft Excel

Job description

Position Title

Specialist, Note Endorsement

Position Summary

This position is responsible for reviewing the note endorsement chain of the promissory note and determining curative actions necessary based on the review in accordance with company standards while providing a superior level of customer service to both external and internal customers.

Job Functions And Responsibilities

• Processes promissory notes by reviewing chain of title, executing internal allonges or requesting from outside third parties, and shipping to proper party when requested. Follows up as needed for pending documents.
• Ship original documents to PHH firms or vendors as requested.
• Respond to internal and external requests received via the team mailboxes.
• Completes special projects and other duties as assigned.
• Cross trains to assist with additional job functions in the division during periods of peak volumes or deadlines.

Minimum Qualifications

• One-year mortgage servicing or related experience.
• Working knowledge of the Promissory Note and other mortgage documents.
• Strong communication skills.
• Ability to work under pressure and meet deadlines.
• Good decision-making skills and ability to research & show initiative in solving problems.
• Strong organizational skills and able to handle multiple & changing priorities.
• Ability to work in and promote a team environment.
• PC experience – Microsoft Word & Excel required.
• Effective time management to balance day-to-day tasks against short and long-term project deliverables.
• Prior knowledge of residential mortgage servicing, related loan documents and Agency guidelines.

Preferred Qualifications

• Prior knowledge of residential mortgage servicing, related loan documents and Agency guidelines.

Conditions Of Work

• Long periods sitting in front of a computer screen.
• Lifting banker’s boxes with an average weight of 35 pounds.

Benefits

Onity Group Inc. offers a comprehensive benefits package including medical, dental and vision; up to 3% match on 401(k) contributions; generous paid time off; company-paid life, accident and disability coverage; programs for mental, physical and financial wellness; and more.

Equal Employment Opportunity

Onity Group Inc. is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please let us know.