Representative - Admissions Services

33 Florence Medical Center; United States; On-site; USD 21,000 - 28,000; Full time

Job summary

HonorHealth in Florence, AZ is seeking a Hospital Registration Associate to admit patients and manage comprehensive pre-registration at point of entry. You will collect demographic and insurance information, obtain signatures, and ensure accurate entry into ADT and EMR systems.

Ideal candidates have 6 months of medical office or hospital registration experience, strong HIPAA knowledge, and excellent customer service skills to support a smooth patient experience.

Qualifications

• High School Diploma or GED required.
• 6 months medical office or hospital registration experience preferred.
• Ability to handle HIPAA and maintain patient confidentiality.

Responsibilities

• Admit patients to the hospital, collecting information, deposits, forms and signatures.
• Register patients efficiently and accurately, prioritizing during high volume.
• Obtain required signatures on medical, financial and compliance documents.

Skills

HIPAA compliance

Customer service

Patient pre-registration

Communication

Education

High School Diploma or GED

Job description

Primary City/State: Florence Medical Center - 4545 N Hunt Hwy Florence, AZ 85132 Category: Patient Services Shift: Day Department: Registration Admitting Sunday through Tuesday 6:00 pm-6:00 am and Wednesday 6:00 pm -12:00 pm.

Responsibilities

• Admits clients to the hospital, which includes collecting information and deposits, completing forms and obtaining signatures, scanning ID cards/documents, and updating ADT systems.
• Ensures all patients are efficiently and accurately registered and prioritizes patients during period of high volume.

Essential Functions

• Greets patients and the public, providing necessary information in a courteous and professional manner while supporting HIPAA regulations and HonorHealth confidentiality standards.
• Ensures a positive patient experience by addressing patient questions and concerns in an empathetic and professional manner.
• Processes pre-registered accounts, completes registration and admissions information by obtaining patient demographic, insurance, financial and medical information in accordance to revenue cycle criteria.
• Obtains required signatures on all medical, financial and compliance documents.
• Prepares supportive paperwork, including patient identification band to assure accurate patient identification in accordance with Red Rule Policies.
• Scans all appropriate documents into the electronic medical and financial record, including patient identification, insurances cards, patient advanced directives, Conditions of Admissions, Financial Agreements, physician orders/scripts and any other pertinent paperwork.
• Responsible for adhering to all third party payer requirements including Medicare, Medicaid, managed care, Blue Cross and commercial plans.
• Verifies insurance eligibility and coverage and executes appropriate insurance notification procedures.
• Obtains prior authorization in order to avoid non-compliance, denials and/or penalties to the patient, hospital and physician(s).
• Initiates notifications to insurances as required.
• Checks for medical necessity and follows appropriate procedures depending on results.
• Keeps supervisor and/or lead informed of all unique situations and problem accounts.
• Requests and accepts payments for balances due on accounts upon admission or at the time of discharge, including patient co-payment, deductible, and co-insurance responsibilities and pre-payments for uninsured or underinsured patients.
• Collaborates within the multi-disciplinary health care team to facilitate and ensure patient satisfaction and maximization of reimbursement.
• Helps with department training when needed.

Education

High School Diploma or GED.

Experience

6 months medical office, hospital registration/business/banking/medical insurance office/customer service experience. Required 1 year experience at a medical office or other hospital/ nursing home facility.

License and Certifications

We're all in for your career. Expert care from experts who care. At HonorHealth, you’ll find something special. Our culture is built on warmth and neighborly kindness, but behind every smile is a highly skilled professional with deep expertise and unwavering dedication. We’re delivering a healthcare experience that simply feels better through:

Benefits

• Nine acute-care hospitals
• Over 200 primary, specialty and urgent care centers
• More than 17,000 team members and 4,000 medical staff

Safety and Contact

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