Specialist, IT Service Operations

1187 Markit North America; Dallas (TX); Hybrid; USD 97,000 - 140,000; Full time

Benefits offered by this job

Health benefits

Flexible time off

Learning programs

Retirement plan

Employee perks

Job summary

Markit North America, Inc. seeks a Specialist, IT Service Operations to provide advanced support for corporate actions software and data issues for financial clients.

You will handle incidents via phone, email, and JIRA, ensuring audit-ready documentation, and collaborate with Engineering, Cloud/SRE, Product, Data, and Customer Experience teams to deliver end-to-end resolution and impact assessments. A Bachelor’s degree in Information Technology, Information Systems, Computer Science, or related

Qualifications

• Bachelor’s degree in IT or related field; 2 years of IT operations experience.
• Experience with corporate actions lifecycle and relevant ISO messaging.
• Experience logging incidents and generating client reports.

Responsibilities

• Provide advanced support for corporate actions software and data issues.
• Log, track, and manage incidents in JIRA with audit-ready documentation.
• Coordinate with Engineering, Cloud/SRE, Product, Data, and Customer Experience teams to define scope and success criteria.
• Lead end-to-end requirements lifecycle from business objectives to technical specs.

Skills

Corporate actions lifecycle

SWIFT/ISO 15022 & ISO 20022

Incident analysis & reporting

Cloud platforms & multi-tenant SaaS

ITIL incident management

Access management & authentication

Cross-functional collaboration

Python/PowerShell basics

SQL query basics

Education

Bachelor’s degree in IT/CS or related field

Tools

JIRA

Relational databases

Enterprise log monitoring

Cloud monitoring tools

Job description

About the Role

Grade Level (for internal use): 10

Company Name: Markit North America, Inc.

Job Title: Specialist, IT Service Operations

Location: 5430 LBJ Freeway, Dallas, TX 75240 (Hybrid work schedule. On days not in office, telecommuting permitted within normal commuting distance of Dallas, TX office)

Job Duties

Markit North America, Inc. seeks a Specialist, IT Service Operations to provide advanced support and consultancy services for the resolution of corporate actions software and data issues for regulated financial clients.

Provide direct client support through phone, email, and JIRA platforms to resolve business as usual (BAU) issues and inquiries within defined service level timelines (ETAs). Log, track, and manage incidents reporting in JIRA, ensuring audit ready documentation, accurate impact assessment, prioritization, and risk evaluation through to resolution. Coordinate with internal teams and external partners for escalated issues, managing incidents through full lifecycle resolution and post-incident review. Maintain current knowledge of application features, enhancements, and platform changes to ensure accurate issue diagnosis and client guidance. Support requirements gathering and change request delivery, contributing system expertise, business context, and impact assessments. Assist in preparing specification documents, business requirements, and implementation impact analyses to support system enhancements. Facilitate cross functional discovery and alignment sessions with Engineering, Cloud/SRE, Product, Data, and Customer Experience teams to establish scope, dependencies, and success criteria. Lead the end to end requirements lifecycle, translating business objectives into technical specifications and measurable acceptance criteria. Analyze system dependencies, data flows, and integration impacts, documenting edge cases, assumptions, and technical constraints to reduce implementation risk. Validate prototypes and early builds against business requirements, identifying systemic risks and recommending mitigation strategies prior to production deployment. Support system validation, configuration testing, post deployment monitoring, and documentation updates to ensure sustained operational effectiveness. Build and maintain stakeholder alignment on priorities, timelines, and outcomes through proactive communication and structured coordination.

Job Requirements

Bachelor’s degree in Information Technology, Information Systems, Computer Science, or a related IT field, plus two (2) years of experience in IT operations or a related occupation.

Two (2) years of experience must include:

• Corporate actions lifecycle (mandatory, voluntary, income events; elections, entitlements, payments)
• Interpreting different qualifiers of SWIFT ISO 15022 and/or ISO 20022 CA messages, including ability to interpret and validate key fields and their importance in Corporate Actions Event
• Analyzing production incidents and creating client specific reports and its integration with different reporting tools using relational databases and structured queries
• SaaS/PaaS/IaaS Cloud-based platforms with multi-tenant SaaS environments, working knowledge of cloud infrastructure management and monitoring tools
• Working with ticketing systems and incident management processes as per Information Technology Infrastructure Library (ITIL) procedures
• Enterprise user authentication and access management mechanisms for user provisioning and access troubleshooting in multi-tenant environments
• Collaborating with cross-functional technical teams to resolve system issues
• Proficiency in Enterprise log monitoring and observability tools with some basic usage of modern AI tools to perform first level of code/log analysis and analysis of long running SQL Queries
• Log analysis and observability tools for diagnosing production incidents, including the ability to interpret application logs and query outputs to support root-cause analysis
• Basic scripting Python or PowerShell for diagnostics and automation
• Network access controls and data security practices applicable to financial SaaS environments, including client-facing data routing and access validation to ensure compliant data transmission

The anticipated base salary range for this position is $97,440 to $139,800 per year. Final base salary for this role will be based on the individual’s geographic location, as well as experience level, skill set, training, licenses & certifications. In addition to base compensation, this role is eligible for an annual incentive plan. Markit North America, Inc. is part of S&P Global and this role is eligible to receive additional S&P Global benefits. For more information on the benefits we provide to our employees, please see: https://spgbenefits.com/benefit-summaries/us.

About S&P Global Market Intelligence

At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction. For more information, visit www.spglobal.com/marketintelligence.

What’s In It For You?

Our Mission: Advancing Essential Intelligence.

Our People: We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. Join us and help create the critical insights that truly make a difference.

Our Values: Integrity, Discovery, Partnership Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.

Benefits

• Health & Wellness: Health care coverage designed for the mind and body.
• Flexible Downtime: Generous time off helps keep you energized for your time on.
• Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
• Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
• Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
• Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.

For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries

Global Hiring and Opportunity at S&P Global

At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets.

Equal Opportunity Employer

S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment. If you need an accommodation during the application process due to a disability, please send an email to: [e-mail] and your request will be forwarded to the appropriate person.

US Candidates Only: Know Your Rights: Workplace discrimination is illegal

Job Codes

202 - Middle Professional (EEO Job Group) (inactive), 20 - Professional (EEO-2 Job Categories-United States of America), IFTECH202.1 - Middle Professional Tier I (EEO Job Group) S&P Global enables businesses, governments, and individuals with trusted data, expertise and technology to make decisions with conviction. We are Advancing Essential Intelligence through world-leading benchmarks, data, and insights that customers need in order to plan confidently, act decisively, and thrive in a rapidly changing global landscape. From helping our customers assess new investments across the capital and commodities markets to navigating the energy expansion, acceleration of artificial intelligence, and evolution of public and private markets, we enable the world’s leading organizations to unlock opportunities, solve challenges, and plan for tomorrow – today.