Product Specialist, IT Service Operations

1187 Markit North America; New York (NY); Híbrido; USD 151.000 - 206.000; Jornada completa

Descripción de la vacante

Markit North America, Inc. in New York, NY is seeking a Product Specialist, IT Service Operations to provide support and consultancy to clients for software and data issue resolution.

The role focuses on regulated financial clients, ensuring accurate processing of corporate actions and compliance with deadlines and regulatory requirements. You will collaborate with client teams, product engineering, business analysis and DBAs to resolve issues, perform root cause analysis, coordinate

Formación

• Bachelor’s degree in Electronic Engineering, Information Systems, Computer Science, or a related IT field, plus five (5) years of experience in IT operations or a related occupation.

Responsabilidades

• Provide support and consultancy services to clients for resolution of software and data issues.
• Directly support regulated financial clients by ensuring accurate processing of corporate actions events that impact investor entitlements, settlement obligations, and regulatory reporting.
• Mitigate operational and compliance risk by performing root cause analysis, coordinating remediation with engineering teams, and implementing preventive controls to avoid recurrence.
• Ensure the accuracy, timeliness, and regulatory compliance of corporate actions processing for enterprise financial clients, where errors or delays may result in financial loss, contractual penalties, or regulatory exposure.
• Work directly with clients, product engineering, business analysis and DBA teams to ensure that any issues raised are resolved in a satisfactory manner.

Conocimientos

Corporate actions lifecycle

SWIFT ISO 15022/20022

SQL

Databases knowledge

Incident/Problem/Change processes

SSO/SAML/OAuth2

Securities processing

Educación

Bachelor’s degree in Electronic Engineering, Information Systems, Computer Science, or related IT field

Descripción del empleo

About the Role

Grade Level (for internal use): 12 Company Name: Markit North America, Inc. Job Title: Product Specialist, IT Service Operations Location: 55 Water Street, New York, NY 10041 (Hybrid work schedule. On days not in office, telecommuting permitted within normal commuting distance of New York, NY office) Job Duties: Markit North America, Inc. seeks a Product Specialist, IT Service Operations who will provide support and consultancy services to clients for resolution of software and data issues. Directly support regulated financial clients by ensuring accurate processing of corporate actions events that impact investor entitlements, settlement obligations, and regulatory reporting. Mitigate operational and compliance risk by performing root cause analysis, coordinating remediation with engineering teams, and implementing preventive controls to avoid recurrence. Ensure the accuracy, timeliness, and regulatory compliance of corporate actions processing for enterprise financial clients, where errors or delays may result in financial loss, contractual penalties, or regulatory exposure. Work directly with clients, product engineering, business analysis and DBA teams to ensure that any issues raised are resolved in a satisfactory manner.

Job Requirements

Bachelor’s degree in Electronic Engineering, Information Systems, Computer Science, or a related IT field, plus five (5) years of experience in IT operations or a related occupation.

• Corporate actions lifecycle, including mandatory, voluntary, and income events and elections, entitlements, and payments.
• SWIFT ISO 15022 (e.g., MT564/566) and/or ISO 20022 CA messages, including ability to interpret and validate key fields and their importance in Corporate Actions events.
• SQL for incident analysis, reporting, building metrics, KPI’s and data reconciliation.
• Understanding of relational and non-relational databases to analyze and identify any application performance issues.
• Incident/Problem/Change processes.
• Single Sign-On (SSO) (Security Assertion Markup Language (SAML)/OAuth2) user provisioning and access troubleshooting.
• Securities processing and end-to-end position management across capital market operations.

The anticipated base salary range for this position is $150,550 to $206,350. Final base salary for this role will be based on the individual’s geographic location, as well as experience level, skill set, training, licenses & certifications. In addition to base compensation, this role is eligible for an annual incentive plan. Markit North America, Inc. is part of S&P Global and this role is eligible to receive additional S&P Global benefits. For more information on the benefits we provide to our employees, please see: https://spgbenefits.com/benefit-summaries/us.

About S&P Global Market Intelligence

At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction. For more information, visit www.spglobal.com/marketintelligence.

What’s In It For You?

Our Mission

Advancing Essential Intelligence.

Our People

We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. Join us and help create the critical insights that truly make a difference.

Our Values

Integrity, Discovery, Partnership Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.

Benefits

• Health & Wellness: Health care coverage designed for the mind and body.
• Flexible Downtime: Generous time off helps keep you energized for your time on.
• Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
• Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
• Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
• Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.

For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries.

Global Hiring and Opportunity at S&P Global

At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets.

Equal Opportunity Employer

S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment. If you need an accommodation during the application process due to a disability, please send an email to:[e-mail] your request will be forwarded to the appropriate person. US Candidates Only: Know Your Rights: Workplace discrimination is illegal