Specialist II, Sales Training

Pilot Company; Knoxville (TN); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Nation-wide Medical Plan/Dental/Vision

401(k) Flexible Spending Accounts

Adoption Assistance

Tuition Reimbursement

Weekly Pay

Job summary

Pilot Company in Knoxville, TN seeks a Specialist II, Learning and Development to drive onboarding and development for the Strategic Sales team. You will design and deliver training programs that enhance selling skills, product knowledge, and customer service.

The role requires a Bachelor's degree, at least three years of experience, and proficiency with Microsoft Office and CRM tools; knowledge of fuel and trucking helps.

Qualifications

• Bachelor's degree or equivalent required.
• Minimum three years experience.
• Intermediate Microsoft Office skills.
• Intermediate CRM software preferred.
• Basic knowledge of fuel and trucking industry preferred.
• Thorough knowledge of company products and offerings.
• Requires expanded conceptual knowledge in own area.
• Applies understanding of business drivers.
• Responsible for providing guidance for colleagues with less experience.
• Solves problems in straightforward situations.
• This position requires candidates to be legally authorized to work in the United States without employer sponsorship.

Responsibilities

• Facilitate onboarding and training for new Sales representatives on sales techniques, procedures, sales technology, and customer service best practices.
• Conduct dynamic training sessions, workshops, and role-playing exercises to foster engagement and skill application.
• Maintain team member training records
• Collect feedback to improve training programs and measure impact on sales performance.
• Follow the training curriculum as assigned.

Skills

MS Office

CRM software

Fuel & trucking industry knowledge

Company product knowledge

Business driver understanding

Mentoring/guidance

Education

Bachelor's degree or equivalent

Tools

CRM software

Job description

Pilot Company is an industry-leading network of travel centers with more than 30,000 team members and over 750 retail and fueling locations in 44 states and six Canadian provinces. Our energy and logistics division serves as a top supplier of fuel, employing one of the largest tanker fleets and providing critical services to oil operations in our nation's busiest basins. Pilot Company supports a growing portfolio of brands with expertise in supply chain and retail operations, logistics and transportation, technology and digital innovation, construction, maintenance, human resources, finance, sales and marketing.

Founded in 1958 by Jim A. Haslam II and currently led by CEO Adam Wright, our founding values, people-first culture and commitment to giving back remains true to us today. Whether we are serving guests, a fellow team member, or a trucking company, we are dedicated to fueling people and keeping North America moving.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or any other characteristic protected under applicable federal, state, or local law.

Military encouraged to apply.

The Specialist II, Learning and Development will perform routine new hire onboarding in support of the Strategic Sales team. This role will also play a crucial role in enhancing the skills and performance of our sales team through the delivery of comprehensive training programs.

In this role you will:

• Facilitate the training of new Sales representatives on sales techniques, standard operating procedures, sales specific technology, and customer service best practices.
• Conduct dynamic and interactive training sessions, workshops, and role-playing exercises that foster a positive learning environment that encourages participation, collaboration, and skill application.
• Maintain team member training records
• Collect feedback from participants and management to continuously improve training programs and measure their impact on sales performance.
• Follow the training curriculum as assigned.

• Bachelor's degree or equivalent required
• Minimum three years experience
• Intermediate Microsoft Office skills
• Intermediate Customer Relation Management (CRM) software preferred.
• Basic knowledge of fuel and trucking industry preferred
• Thorough knowledge of company products and offerings
• Requires expanded conceptual knowledge in own area
• Applies understanding of business drivers
• Responsible for providing guidance for colleagues with less experience
• Solves problems in straightforward situations
• This position requires candidates to be legally authorized to work in the United States without employer sponsorship.

• Nation-wide Medical Plan/Dental/Vision
• 401(k) Flexible Spending Accounts
• Adoption Assistance
• Tuition Reimbursement
• Weekly Pay