Specialist II, Applications

Primoris Services Corporation; Town of Texas (WI); On-site; USD 75,000 - 110,000; Full time

Job summary

Primoris Services Corporation seeks an experienced Specialist II, Application Support to join our Information Technology team. You will provide advanced support for our core ERP platform and related systems, troubleshoot complex issues, and ensure reliable business-critical applications across the organization.

Ideal candidates have strong analytical and problem-solving abilities, outstanding customer service, and the technical know-how to diagnose root causes, implement effective solutions, and

Qualifications

• Minimum of five years of experience supporting enterprise business applications in an IT environment.
• Experience supporting ERP systems, including Vista Viewpoint, pVault, or similar enterprise applications.
• Experience managing and supporting applications within a Citrix environment.
• Demonstrated ability to diagnose technical issues, perform root cause analysis, and implement effective solutions.

Responsibilities

• Serve as a subject matter expert for business applications including Vista Viewpoint, pVault, and related systems.
• Investigate, analyze, troubleshoot, and resolve application, system, and user issues promptly.
• Manage help desk tickets, prioritize requests, and meet service levels and response times.

Skills

Root-cause analysis

Troubleshooting

Customer service

SQL querying

Tools

Vista Viewpoint

pVault

Citrix

SQL

Job description

Job Overview:Job Overview:Primoris Services Corporation is seeking an experienced Specialist II, Application Support to join our Information Technology team. This role is responsible for providing advanced application support for our core ERP platform and associated third-party business systems. The successful candidate will serve as a key resource for troubleshooting complex system issues, driving problem resolution, supporting system integrations, and ensuring the reliability and effectiveness of business-critical applications across the organization.The ideal candidate possesses strong analytical and problem-solving abilities, exceptional customer service skills, and the technical expertise needed to identify root causes, recommend solutions, and collaborate effectively with both business users and technical teams.Key Responsibilities/Accountabilities:Serve as a subject matter expert for business applications including, but not limited to, Vista Viewpoint, pVault, and related systems.Investigate, analyze, troubleshoot, and resolve application, system, and user issues in a timely and effective manner.Manage assigned help desk tickets, prioritize support requests, and ensure adherence to established service levels and response times.Perform root cause analysis for recurring issues and recommend long-term corrective and preventive solutions.Set up and maintain user accounts, security permissions, role assignments, and user terminations in accordance with company policies and audit requirements.Collaborate with business stakeholders, vendors, and technical teams to resolve complex system issues and improve application performance.Support application implementations, system upgrades, integrations, data conversions, and process improvement initiatives.Develop, maintain, and update user guides, process documentation, knowledge base articles, and support procedures.Assist with monthly, quarterly, and annual audit requests by providing system access reports, documentation, and supporting evidence.Monitor application performance and proactively identify opportunities to improve system reliability, efficiency, and user experience.Contribute to continuous improvement efforts by identifying process optimization opportunities and recommending technology solutions.Perform other duties and responsibilities as assigned.Required Qualifications:Minimum of five years of experience supporting enterprise business applications in an IT environment.Strong experience supporting ERP systems, including Vista Viewpoint, pVault, or similar enterprise applications.Experience managing and supporting applications within a Citrix environment.Demonstrated ability to diagnose technical issues, perform root cause analysis, and implement effective solutions.Strong analytical, troubleshooting, and critical-thinking skills with the ability to resolve complex business and technical problems.Experience working with SQL queries for troubleshooting, reporting, and data validation.Excellent verbal and written communication skills, with the ability to communicate technical concepts to both technical and non-technical audiences.Proven ability to manage multiple priorities, projects, and support requests in a fast-paced environment while meeting deadlines.Strong customer service orientation with a commitment to delivering high-quality user support.Ability to work independently while collaborating effectively within cross-functional teams.Company Overview:Primoris Services Corporation is a premier specialty contractor providing critical infrastructure services to the utility, energy, and renewables markets throughout the United States and Canada. Built on a foundation of trust, we deliver a range of engineering, construction, and maintenance services that power, connect, and enhance society. On projects spanning utility-scale solar, renewables, power delivery, communications, and transportation infrastructure, we offer unmatched value to our clients, a safe and entrepreneurial culture to our employees, and innovation and excellence to our communities. To learn more, visit www.prim.com and follow us on social media at @PrimorisServicesCorporation.Benefits:401k w/employer matchHealth/Dental/Vision insurance plansPaid time off10 paid holidaysStock purchase planEEO StatementWe are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.Agency StatementWe are not accepting resumes from Third Party Recruiting Firms for this position. If you are an Agency or Search firm representative, contact the Primoris Talent Acquisition Manager directly for consideration. Primoris or its subsidiaries will not be responsible for any fees arising from the use of resumes and online response forms through this source. In addition, Primoris or its subsidiaries will not be responsible for any fees on unsolicited resumes that are submitted to any member of the Staffing or Operations team. Primoris has established an approved vendor program for this service and will only consider accepting submissions from those approved firms. For consideration in becoming an approved vendor, contact HR.Equal Opportunity EmployerThis employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.