Specialist I – Customer Service Rep

Sam Houston State University; Huntsville (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

Sam Houston State University is seeking an entry-level Specialist I in Customer Service to handle Bearkat OneCard transactions and student account activities. The role focuses on ensuring accurate cash handling, deposits, and customer support for students and families.

The position requires a high school diploma or GED, with preferred coursework in business/accounting and experience in cash handling or customer service within a university or similar setting.

Qualifications

• High school graduate or GED; business/accounting courses desired.
• Experience handling cash preferred.
• Experience as a customer service representative, accountant, or related field desired.

Responsibilities

• Carry out all financial and Bearkat OneCard transactions between the University and students.
• Assist with interdepartmental business transactions and cash handling.
• Analyze financial accounts and communicate findings to students, parents, staff and faculty.
• Provide customer support for Student Account Services.
• Receive and process monetary items for various accounts due; prepare bank deposits daily.
• Produce receipts, reconcile cash drawer, and monitor deposits.
• May coordinate student staff scheduling, training, and supervision.
• Assist in planning, developing, implementing, coordinating, and monitoring programs and services.

Skills

Customer service

Cash handling

Financial transactions

Microsoft Office

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Requisition

202600121S

Title

Specialist I – Customer Service Rep

FLSA status

Non-Exempt

Hiring Salary

This position is a pay grade 2. Please see Pay Grade Table at: https://pa-hrsuite-production.s3.amazonaws.com/116/docs/550174.pdf.

Occupational Category

Technical/Para-Professional

Department

Student Account Services

Division

Division of Enrollment

Open Date

05/08/2026

Open Until Filled

Yes

Educational and Experience Requirement

High school graduate or G.E.D. equivalent. College or continued education courses in business and/or accounting desired. Experience handling cash preferred. Experience as a customer service representative, accountant, or other related field is desired. A combination of education, experience, and training that would produce the required knowledge and abilities could be considered.

Nature & Purpose of Position

Performs entry-level specialist duties for Student Account Services.

Primary Responsibilities

Carries out all financial and Bearkat OneCard transactions between the University and students. Assists with interdepartmental business transactions. Assists in the receipt, disbursement and accountability of cash, checks, and payments received in Student Account Services. Analyzes financial accounts and communicates findings to students, parents, staff and faculty. Assists in producing the Bearkat OneCard and answering questions related to OneCard services. Provides customer support. Receives monetary items for payment of various accounts due. Receives and processes interdepartmental deposits. Produces receipts, reconciles cash drawer, and prepares bank deposits daily. Applies exemptions, waivers, and external scholarships. Analyzes financial accounts and communicates those findings. Provides customer support for Student Account Services which includes financial services as well as ID card services. May coordinate student staff member scheduling, training, and supervision. Assists in planning, developing, implementing, coordinating, and monitoring programs and services. Performs other related duties as assigned.

Other Specifications

Requires proficiency with a calculator and other standard office equipment with proficiency in Microsoft Office Suite. Must have accuracy in counting and balancing monies and in maintaining records. Must have a pleasant, courteous disposition and possess the ability to work effectively with a high volume of public contact. Errors in business transactions could cause significant loss of monies, time, etc. Special events may require extended hours during specific times of the year.

Full Time Part Time

Full Time

Quicklink

https://shsu.peopleadmin.com/postings/47148

EEO Statement

Sam Houston State University is an Equal Employment Opportunity Employer and Smoke/Drug-Free Workplace. All qualified applicants will receive consideration for employment without regard to race, creed, ancestry, marital status, citizenship, color, national origin, sex, religion, age, disability, or protected veteran status. The University takes seriously the initiative to ensure equal opportunity in the workforce and to comply with Title VII as interpreted by the U.S. Supreme Court. Sam Houston State University is an “at will” employer. Employees with a contract will have additional terms and conditions. Security-sensitive positions at SHSU require background checks in accordance with Education Code §51.215. Annual Security and Fire Safety Report