Specialist HVAC Warranty Administrator

HTS Engineering Ltd.; San Antonio (TX); On-site; USD 42,000 - 61,000; Full time

Job summary

HTS Engineering Ltd. in San Antonio, TX is seeking a detail-oriented Warranty Administrator to manage warranty claims across automotive/HVAC/construction sectors. You will interpret policies, verify paperwork, and ensure timely submissions.

The role requires 1–3 years in a warranty-related setting, a high school diploma, strong organizational skills, and the ability to multitask in a fast-paced environment. You'll support service department administrative tasks and help month-end reporting.

Qualifications

• High School Diploma or GED required; additional admin/technical training preferred.
• 1–3 years of experience in Automotive/HVAC/Construction or warranty-related role or equivalent education/experience.
• Strong attention to detail, organizational skills, and ability to multi-task in a fast-paced environment.

Responsibilities

• Reviews and processes warranty claims in accordance with manufacturer guidelines.
• Verifies repair orders for completeness, accuracy, and proper documentation.
• Submits warranty claims within required timeframes.
• Monitors claim status and follows up on outstanding or rejected claims.
• Communicates with service advisors and technicians to clarify repair details when needed.
• Maintains records of all warranty transactions and supporting documentation.
• Reconciles warranty receivables and assists with month-end reporting.
• Stays current with manufacturer warranty policies and updates.
• Assists in resolving discrepancies related to warranty payments.
• Supports overall service department administrative functions as needed.

Skills

Attention to detail

Organizational skills

Multitasking

Education

High School Diploma or GED

Job description

Job Responsibilities

• Reviews and processes warranty claims in accordance with manufacturer guidelines
• Verifies repair orders for completeness, accuracy, and proper documentation
• Submits warranty claims within required timeframes
• Monitors claim status and follows up on outstanding or rejected claims
• Communicates with service advisors and technicians to clarify repair details when needed
• Maintains records of all warranty transactions and supporting documentation
• Reconciles warranty receivables and assists with month-end reporting
• Stays current with manufacturer warranty policies and updates
• Assists in resolving discrepancies related to warranty payments
• Supports overall service department administrative functions as needed

Requirements

This position requires strong attention to detail, organization, and the ability to manage multiple tasks in a fast-paced environment. The individual must be able to interpret and apply manufacturer policies consistently. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Education and/or Experience

• High School Diploma or GED required; additional administrative or technical training preferred
• One to three years of experience in an Automotive/HVAC/Construction or warranty-related role, or equivalent combination of education and experience