Specialist, Financial Aid

Salt Lake Community College; Salt Lake City (UT); On-site; USD 42,000 - 56,000; Full time

Job summary

Salt Lake Community College is seeking a Financial Aid & Scholarships team member to help students navigate FAFSA and aid applications. You will meet with students in person, on the phone, and virtually to guide them through the financial aid process and document processing.

This role supports front desk duties, presentations, and special projects for the Financial Aid Tech Team. Candidates should have a high school diploma or GED and 1–4 years in financial aid or related experience, with

Qualifications

• High school diploma or GED required.
• 1–4 years in financial aid or related experience preferred.
• Experience with FAFSA processes and financial aid regulations is advantageous.
• Familiarity with Banner or similar financial aid systems is a plus.

Responsibilities

• Meet with students to assist in completing FAFSA.
• Assist students in person, by phone, and virtually with financial aid steps.
• Review and process aid applications and submitted documents.
• Communicate next steps to students by email, phone, or in person.
• Support front desk with inquiries and conduct FAFSA presentations as needed.
• Assist Financial Aid Tech Team with special projects.

Skills

FERPA knowledge

Verbal communication

Written communication

Organizational skills

Team collaboration

Education

High school diploma or GED

Tools

Banner

Excel

Word

Teams

Zoom

Job description

Applicants must be authorized to work in the United States.

All employees are expected to maintain a permanent residence within the State of Utah as a condition of employment. New employees must provide a valid Utah residential address within 30 days of their start date.

All applicants who apply before the Priority Review Date of 8/21/2026 will be given priority consideration during the review process.

Job Summary

The Office of Financial Aid & Scholarships is part of Salt Lake Community College (SLCC)’s Enrollment Management team dedicated to helping students find the resources to help pay for their education through federal, state, institutional, and private funding.

Essential Duties & Responsibilities

• Meet with students to assist in the completion of the Free Application for Federal Student Aid (FAFSA).
• Meet with students in person, phone, and virtually to assist in the completion of the financial aid process.
• Work weekly reports to update, review, and process aid applications.
• Review, analyze and process documents submitted by students.
• Inform students via e-mail, phone, and in-person of steps to complete the aid process.
• Assist with the processing of Books & Supplies Loans.
• Support office by assisting front desk with students, calls and emails, as needed. Conduct presentations to detail the financial aid process and completion of FAFSA. These take place on and off-campus and may be during evenings and weekends at peak times.
• Assist the Financial Aid Tech Team with special projects.

Knowledge, Skills & Abilities

• Knowledge of computerized financial aid systems, preferably Banner. Knowledge of office software such as: Excel, Word, Teams, Zoom, etc. Knowledge of financial aid regulations and procedures.
• Knowledge of general office procedures.
• Effective verbal and written communication skills.
• Ability to work alone or with a team.
• Organize and set priorities.
• Work well under pressure in a stressful environment.
• Knowledge of FERPA and privacy laws pertaining to financial aid.
• Knowledge of College policies and procedures.
• Ability to communicate effectively with a broad range of people with a variety of abilities and backgrounds, to maintain good working relationships across the College.
• Ability to work with all groups from a variety of academic, socioeconomic, cultural, and ethnic backgrounds, and with community college students, faculty, and staff, including those with disabilities.

Minimum Qualifications

• High school diploma or GED.
• One (1) - Four (4) years of financial aid or directly related experience.

Trade off 1:1 in experience/education requirement.

Preferred Qualifications

Financial aid experience.

SLCC Information

Salt Lake Community College is Utah’s largest open-access college in the state. We proudly educate 45,000+ students pursuing degrees in 100+ programs across 8 areas of study, and Utah’s fastest growing industries and four-year baccalaureate programs consistently welcome SLCC graduates. Every SLCC employee has a hand in transforming students’ lives to strengthen its surrounding communities. SLCC employees work at 8 locations across the valley and capital city of Salt Lake with easy access to the beautiful Wasatch Mountains, world-class outdoor recreation, sporting events, museums, history, and arts and entertainment.

Salt Lake Community College seeks and values contributions from each community member and welcomes new perspectives. A respectful work environment is its top priority; academic excellence and lasting transformation occurs when we can collaborate freely. As an emerging Hispanic Serving Institution, SLCC leads the state with the highest enrollment of students from the Latinx/a/o community. SLCC is committed to serving students and being a model for inclusive and transformative education.

Salt Lake Community College (SLCC) is fully committed to policies of equal employment and nondiscrimination. The College does not discriminate on the basis of race, color, national origin, age, sex, sexual orientation, gender identity, genetic information, disability, religion, protected veteran status, expression of political or personal beliefs outside of the workplace, or any other status protected under applicable federal, state, or local law.

SLCC is a participating employer with Utah Retirement Systems (“URS”). In addition to URS, SLCC offers several other retirement account options.

This position is subject to a successful completion of a criminal background check.

• More information about Salt Lake Community College benefits: https://www.slcc.edu/jobs/benefits.aspx
• Find our Total Compensation Estimator here:

https://i.slcc.edu/culture/hr/calc.aspx