Specialist II, Admissions Hub (Part-Time)

Salt Lake Community College; Salt Lake City (UT); Vor Ort; USD 30.000 - 42.000; Vollzeit

Zusammenfassung

Salt Lake Community College seeks a front desk Admissions Support Specialist to serve as the first contact for visitors in Student Services. You will assist with admissions, registrations, residency questions, and campus resources using in-person, phone, and email channels.

This in-person role is based at the Taylorsville Redwood Campus; hybrid/remote work are not available. Ideal candidates will have strong customer service and knowledge of SLCC processes.

Qualifikationen

• High school diploma or equivalent.
• Some college coursework preferred.
• Experience with SLCC systems and Banner database is a plus.

Aufgaben

• Assist students with admissions applications and enrollment procedures.
• Provide information on registration, records, deadlines, residency requirements, campus resources, parking permits, printing services, and SLCC systems.
• Respond to student, faculty, and staff inquiries in person, by phone, and via email.
• Assist students with basic navigation of college systems and online resources.
• Grant access to the Student Center lactation room per college procedures.

Kenntnisse

Microsoft Office

Customer service

Written communication

Verbal communication

Adaptability

Ausbildung

High school diploma

Some college coursework

Tools

Banner database

Jobbeschreibung

Applicants must be authorized to work in the United States.

All employees are expected to maintain a permanent residence within the State of Utah as a condition of employment. New employees must provide a valid Utah residential address within 30 days of their start date.

Job Summary

Serve as the first point of contact for visitors to Student Services within the Office of Admissions. Provide in-person, phone, and email support to new, prospective, returning, and current students regarding admissions, getting started at SLCC, MySLCC account setup, residency requirements, registration processes, records, and navigation of the College website. Connect students with appropriate campus resources as needed. Perform reception and front-desk responsibilities while delivering exceptional customer service in a fast-paced environment.

This position requires in-person work at the Taylorsville Redwood Campus (Student Services Center), 4600 South Redwood Road, Salt Lake City, UT. Hybrid and remote work options are not available.

Essential Duties And Responsibilities

Essential Duties & Responsibilities & Knowledge Skills & Abilities

• - Assisting students with admissions applications and enrollment procedures.
• - Providing information regarding registration, student records, important deadlines, residency requirements, campus resources, parking permits, printing services, and SLCC systems.
• - Responding to student, faculty, and staff inquiries in person, by telephone, and via email.
• - Assisting students with basic navigation of college systems and online resources.
• - Granting access to the Student Center lactation room in accordance with college procedures.
• - Troubleshooting issues and providing timely, accurate information in a busy and complex service environment.

Knowledge, Skills, And Abilities

• - Proficiency in Microsoft Office applications, including Word, Outlook, Excel, and PowerPoint.
• - Excellent customer service, interpersonal, written, and verbal communication skills.
• - Ability to adapt to frequent changes and perform effectively in a fast-paced, high-volume environment.
• - Strong problem-solving skills and the ability to respond quickly and professionally to student, faculty, and staff inquiries.
• - Ability to communicate effectively and work collaboratively with individuals from diverse cultural, ethnic, socioeconomic, and educational backgrounds, including individuals with disabilities.
• - Ability to build and maintain positive working relationships across the college.

Minimum Qualifications

High school diploma or the equivalent

Preferred Qualifications

• - One year of post‑secondary education or some college coursework completed.
• - Experience working in a busy, complex, and customer‑focused environment.
• - Familiarity with SLCC systems and processes.
• - Experience using the Banner database.
• - Demonstrated ability to work collaboratively in a team‑centered environment.
• - Engaging, positive, and student‑focused approach to customer service.

SLCC Information

Salt Lake Community College is Utah’s largest open‑access college in the state. We proudly educate 45,000+ students pursuing degrees in 100+ programs across 8 areas of study, and Utah’s fastest growing industries and four‑year baccalaureate programs consistently welcome SLCC graduates. Every SLCC employee has a hand in transforming students’ lives to strengthen its surrounding communities. SLCC employees work at 8 locations across the valley and capital city of Salt Lake with easy access to the beautiful Wasatch Mountains, world‑class outdoor recreation, sporting events, museums, history, and arts and entertainment.

Salt Lake Community College seeks and values contributions from each community member and welcomes new perspectives. A respectful work environment is its top priority; academic excellence and lasting transformation occurs when we can collaborate freely. As an emerging Hispanic Serving Institution, SLCC leads the state with the highest enrollment of students from the Latinx/a/o community. SLCC is committed to serving students and being a model for inclusive and transformative education.

Salt Lake Community College (SLCC) is fully committed to policies of equal employment and nondiscrimination. The College does not discriminate on the basis of race, color, national origin, age, sex, sexual orientation, gender identity, genetic information, disability, religion, protected veteran status, expression of political or personal beliefs outside of the workplace, or any other status protected under applicable federal, state, or local law.

SLCC is a participating employer with Utah Retirement Systems (“URS”). In addition to URS, SLCC offers several other retirement account options.

This position is subject to a successful completion of a criminal background check.

This position is not eligible for benefits.