Specialist, Export Notification

Ocean Network Express North America; Meridian (ID); Hybrid; USD 50,000 - 57,000; Full time

Benefits offered by this job

Hybrid work

Benefits package

Job summary

Ocean Network Express North America, Boise, Idaho, is seeking a Specialist, Export Notification to lead the export notification process and ensure top-notch customer service. This role follows policies and coordinates with space changes, routing adjustments, and destination updates.

The position requires strong communication, problem-solving, and the ability to work with multiple departments within ONE NA; a Bachelor’s degree is preferred.

Qualifications

• Bachelor’s degree preferred.
• Experience in logistics, customer service, sales, or related fields is a plus.
• GSuite or Microsoft Office experience is required.

Responsibilities

• Troubleshoot and resolve complex cargo movement challenges.
• Handle schedule deviations, route changes, space challenges and broken routes.
• Assist with booking adjustments as directed by Space/Marketing.
• Proactively pursue continuous improvement.
• Assess customer needs and suggest alternative options.
• Research and respond to routine/non-routine issues and propose solutions.
• Make calm, clear decisions under pressure.

Skills

Written communication

Verbal communication

Data handling

Analytical reasoning

Critical thinking

Adaptability

Teamwork

Multi-tasking

Interpersonal skills

Problem solving

Education

Bachelor’s Degree Preferred

Tools

GSuite

Microsoft Office

Job description

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Ocean Network Express

Specialist, Export Notification

Custom Field 1: USA - Boise

Salary Range: 50,000 to 57,000

Location

Boise, Idaho ; This position will follow a hybrid work-from-home/office model with at least three days in the office weekly.

Role Summary

This position is responsible for the successful execution of the Export Notification process. Required to follow policies and procedures to provide an optimal level of customer service. Responsible for broken route updates, booking adjustments as per Space/Marketing direction, change of destination requests and problem resolution. Incumbent will report directly to the Supervisor; Service Operations, Cargo Management.

Additional Responsibilities

Logistics Specialist Task Fulfillment

Troubleshoot and resolve complex challenges involving cargo movement including but not limited to: schedule deviations, route changes, space challenges and broken routes.

Handles situations that may require adaptation of response or extensive research according to situational needs.

Requires advanced problem solving

Assess customer needs and suggest/promote alternative options

Research and respond to routine/non-routine customer issues/problems and make recommendations for solutions to nonstandard issues.

Proactively pursues continuous improvement

Apply knowledge, procedures, and good judgment in daily decision-making

Ability to remain calm and make clear reasoned decisions under pressure and able to adapt to fast-changing situations.

Core Required Skills and Competencies

Strong written and verbal communication, ability to work with multiple departments within ONE NA to resolve issues

Strong Data handling and Analytical reasoning skills

Strong Critical thinking skills

Adapts to change and prioritizes for high-end results

Responsive, dependable and follow through

Ability to work as a team player as well as independently

Strong analytical skills to clarify problems and opportunities for improvement of ONE’s processes and service levels.

Ability to multi-task

Positive and professional demeanor

Excellent written and verbal communication skills

Strong interpersonal skills

Function Specific Skills

Previous experience in logistics, customer service, sales, or other related fields is a plus

Gsuite or Microsoft Office experience is required.

Customs and logistics knowledge is a plus but not required.

Required Minimum Years Experience

0 to 2+ function-related

Required Minimum Education

Bachelor’s Degree Preferred

Ocean Network Express provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

ONE NA follows a hybrid work schedule requiring employees to work 3 days in the office (i.e. Tuesday, Wednesday, Thursday) and 2 days remote each week.

Salary commensurate with experience means your pay will be directly proportional to your background, skills, and qualifications.

What we offer:

• Opportunities available with hybrid working arrangements
• Total rewards package including medical, dental, vision, life insurance, short-term and long-term disability, 401K plan

About Ocean Network Express (ONE)

Ocean Network Express (ONE) was incepted on July 7, 2017, following the liner service integrations of Kawasaki Kisen Kaisha ("K" LINE), Mitsui O.S.K. Lines (MOL) and Nippon Yusen Kaisha (NYK). The new entity functions from its global headquarters in Singapore, supported by regional headquarters in Hong Kong, Singapore, the United Kingdom, the United States, and Brazil. ONE is the world’s sixth-largest container carrier with a fleet size of approximately 1.91 million TEU. Operating more than 240 vessels, it offers an expeditious and reliable international network of over 130 services to 120 countries and beyond. ONE is a member of the Premier Alliance, a global ocean carrier consortium.