Specialist, Customer Service - Seasonal

AgCertain; United States; On-site; USD 21,000 - 30,000; Full time

Job summary

AgCertain is seeking a Specialist, Customer Service to provide online and phone support, ensuring customer satisfaction and retention. You will interact with customers, address inquiries, resolve issues and maintain professional communications.

This seasonal role runs through December 31, 2026, with the potential to transition to full-time. Responsibilities include handling orders, coordinating with teams, documenting complaints, and contributing to GMP-compliant service standards while working

Qualifications

• High school diploma or GED required with basic reading, writing and math skills.
• Previous customer service experience is a plus.
• Must be computer literate and able to communicate across platforms clearly.

Responsibilities

• Interact with customers via phone, email and in-person when needed.
• Resolve inquiries and complaints to ensure customer satisfaction and retention.
• Coordinate order processing and customer interactions with Maytag Dairy Farms.
• Maintain accurate records of customer complaints for traceability.
• Participate in GMP training and follow safety policies and SOPs.
• Support team trainings and perform other duties as assigned.

Skills

Customer service

Communication

Problem solving

Teamwork

Attention to detail

Interpersonal communication

Education

High school diploma or GED

Tools

Computer literacy

Job description

Job DetailsThe Specialist, Customer Service provides online and phone support to ensure the satisfaction and retention of customers. Their primary responsibility is to interact with customers, address inquiries, resolve issues and complaints, and provide exceptional support through phone calls and emails. This is a seasonal position through December 31, 2026 with the potential to turn into a full-time role.

Responsibilities and Duties

• Operate safely and appropriately in all AgCertain situations and environments
• Ability to demonstrate effective communication and problem-solving skills
• Play a pivotal role in enhancing company-wide customer service through phone, online, and in-person interactions, taking the lead in troubleshooting retail orders
• Coordinate order processing and customer interactions with Maytag Dairy Farms
• Maintain a positive attitude and positive communication within a team atmosphere
• Complete all necessary paperwork and recordkeeping of customer complaints to maintain traceability
• Undergo Good Manufacturing Practices (GMP) training and be able to comply with Occupational Safety policies and Standard Operating Procedures
• Participate in all company trainings
• Perform all other duties as assigned

Qualifications

• A high school diploma or GED equivalent level certification with proven reading, writing, clearly legible handwriting, computer, inter-personal communication and mathematics skills
• Previous customer service experience is a plus
• Must be computer literate and demonstrate problem solving skills
• Strong attention to detail
• Able to work on teams with frequently changing team members, have strong person to person communication skills, able to communicate across varying platforms, and do so in a manner that facilitates excellent teamwork
• Physical abilities to include the ability to lift 50 lbs (23 Kg)
• Act with humility, honesty, integrity, and a commitment to safety
• Abide by Good Manufacturing Practices in all areas of the facility