Specialist, Sales Operations

AgCertain Industries; Ames (IA); On-site; USD 40,000 - 60,000; Full time

Job summary

AgCertain Industries in Ames, IA seeks a detail-oriented operations and sales support specialist. You will manage inventory tracking in Business Central, handle invoicing, and support direct-to-consumer and B2B activities with accuracy and timely data entry.

The role requires 1–3 years in sales/logistics or related fields, strong Excel/Word/PowerPoint skills, and effective communication. GMP awareness and teamwork are essential in this on-site position.

Qualifications

• Associate's degree in Business or related field required or preferred.
• 1–3 years experience in sales, logistics, customer service or related field preferred.
• Strong Excel, Word, PowerPoint and technical skills are expected.
• Excellent written and oral communication skills essential.

Responsibilities

• Operate safely and appropriately in AgCertain situations and environments.
• Demonstrate a proficient and continuously increasing understanding of product lines.
• Be proficient in using Business Central for inventory tracking and sales operations.
• Support a pipeline of sales to support growth plan.
• Work in Shopify e-commerce platform for direct-to-consumer orders.
• Serve as a main point-of-contact for customers and development accounts including procurement, sales, etc.
• Support and assist with marketing efforts, both direct-to-consumer and business-to-business.
• Coordinate invoices with the sales team and enter properly into the system.
• Assist with inventory management, including tracking and ordering of necessary raw materials and supplies.
• Manage customer list orders for corporate gifting purposes and maintain relationships with these customers.
• Display proficiency accessing documents via SharePoint and be able to complete data entry using Microsoft Excel.
• Investigate and resolve any inventory discrepancies.
• Handle customer service requests with positive and clear communication.
• Ensure that records are accurate and completed in a timely manner.
• Follow all written procedures (SOPs) and work instructions.
• Foster a positive and collaborative team atmosphere, encouraging open communication and a commitment to quality.
• Complete all required documentation accurately and in a timely manner.
• Undergo GMP training and comply with Safety policies and GMPs in the production process; perform sanitation duties per SOPs, Food Safety and GMP compliance.
• Participate in all company trainings.
• Perform all other duties as assigned.

Skills

Excel

Word

PowerPoint

Communication skills

Troubleshooting

Education

Associate’s Degree in Business or related field

Bachelor’s Degree preferred

Tools

Microsoft Excel

SharePoint

Business Central

Job description

Job DetailsJob Location: Ames, IA 50010

Responsibilities and Duties

• Operate safely and appropriately in all AgCertain situations and environments
• Demonstrate a proficient and continuously increasing understanding of product lines, including both retail and wholesale
• Be proficient in using Business Central for inventory tracking and sales operations
• Support a pipeline of sales to support growth plan
• Work in Shopify e-commerce platform for direct-to-consumer orders
• Serve as a main point-of-contact for customers and development accounts including procurement, sales, etc.
• Support and assist with marketing efforts, both direct-to-consumer and business-to-business
• Coordinate invoices with the sales team and enter properly into the system
• Assist with inventory management, including tracking and ordering of necessary raw materials and supplies
• Manage customer list orders for corporate gifting purposes and maintain relationships with these customers
• Display proficiency accessing documents via SharePoint and be able to complete data entry using Microsoft Excel
• Investigate and resolve any inventory discrepancies
• Handle customer service requests with positive and clear communication
• Ensure that records are accurate and completed in a timely manner
• Follow all written procedures (SOPs) and work instructions
• Foster a positive and collaborative team atmosphere, encouraging open communication and a commitment to quality
• Complete all required documentation accurately and in a timely manner
• Undergo Good Manufacturing Practices (GMP) training and be able to comply with Occupational Safety policies and GMPs in the production process; perform sanitation duties in accordance with SOPs, Food Safety and GMP compliance
• Participate in all company trainings
• Perform all other duties as assigned

Qualifications

• An Associate’s Degree in Business or a related field; Bachelor’s Degree preferred
• One to three (1-3) years experience in sales, logistics, customer service or related field preferred
• Physical abilities to include the ability to lift 75 lbs (34 Kg), ability to spend 8+ hours on feet and/or standing in place
• Strong Excel, Word, PowerPoint, and technical skills
• Strong troubleshooting skills and attention to detail
• Strong written and oral communication skills and the ability to communicate internally and externally with customers and vendors
• Act with humility, honesty, integrity, and a commitment to safety
• Abide by Good Manufacturing Practices in all areas of the facility