Specialist, Customer Service & Fullfillment

Treehouse Island, Inc.; De Pere (WI); Hybrid; USD 23,000 - 42,000; Full time

Benefits offered by this job

401(k) with company match

Paid time off

Tuition reimbursement

DevelopU learning platform

Job summary

TreeHouse Foods seeks a Specialist, Customer Service & Fulfillment in De Pere, WI. You will act as liaison between customers and internal teams, supporting order processing and customer satisfaction across multiple channels, including international and retail.

The role requires a Bachelor’s degree and at least 2 years in customer service, with strong communication and proficiency in Microsoft Office; SAP preferred. This is a full-time hybrid position with a competitive benefits package.

Qualifications

• Bachelor’s degree preferred in related field.
• Minimum of 2 years’ experience in customer service.
• Strong written and verbal communication skills.
• Ability to make sound, service-oriented decisions with financial implications.
• Flexibility and adaptability in a changing environment.
• Microsoft Office proficiency; SAP knowledge preferred.
• Must be able to read and communicate effectively in English.
• Bilingual (Spanish) preferred.

Responsibilities

• Provide exceptional customer service across multiple channels.
• Develop and maintain relationships with internal and external partners.
• Understand and execute the end-to-end sales process from order entry to shipment.
• Perform order-entry functions manually or via EDI.
• Utilize SAP and BI tools to monitor inventory and order history.
• Identify and resolve issues affecting customer service and KPIs.
• Generate and analyze reports for customer service metrics.
• Complete assigned projects that support department goals.

Skills

Strong communication

Multitasking

Adaptability

Education

Bachelor’s degree in Supply Chain, Business Administration, or a related field

Tools

Microsoft Office

SAP

Job description

Employee Type: Full time Location: WI De Pere Job Type: Customer Service Job Posting Title: Specialist, Customer Service & Fulfillment

About Us

TreeHouse Foods is a leading manufacturer of private label packaged foods and beverages, operating a network of over 20 production facilities and several corporate offices across the United States and Canada. At TreeHouse Foods, our commitment to excellence extends beyond our products and revolves around our people. We are investing in talent and creating a performance-based culture where employees can do their best work and develop their careers, directly impacting our mission to make high quality, affordable food for our customers, communities, and families. We hope you will consider joining the team and being part of our future. Named one of America's Best Large Employers by Forbes Magazine, we are proud to live by a strong set of values and strive to "Engage and Delight - One Customer at a Time." Guided by our values-Own It, Commit to Excellence, Be Agile, Speak Up, and Better Together We are a diverse team driven by integrity, accountability, and a commitment to exceptional results. We embrace change, prioritize continuous learning, and foster collaboration, transparency, and healthy debate. Together, we set each other up for success to achieve enterprise-wide goals.

What You Gain

Competitive compensation and benefits program with no waiting period – you’re eligible from your first day! 401(k) program with 5% employer match and 100% vesting as soon as you enroll. Comprehensive paid time off opportunities, including immediate access to two weeks of vacation (increasing to three weeks after just three years of service), five sick days, two emergency days, parental leave and 11 company holidays (including two floating holidays). Leaders who are invested in supporting your accelerated career growth, plus paid training, tuition reimbursement and a robust educational platform – DevelopU – with more than 10,000 free courses to support you along the way. An inclusive working environment where you can build meaningful work relationships with a diverse group of professionals. Take advantage of opportunities to build on our team-oriented culture, such as joining one of our Employee Resource Groups. Access to our wellness and employee assistance programs.

Job Description

About the Role: We are seeking a Specialist, Customer Service & Fulfillment, for our De Pere, WI office. The Specialist, Customer Service & Fulfillment serves as a liaison between customers and internal teams, including supply chain, brand, sales, transportation, warehousing, credit, and IT. This position supports seamless order processing and customer satisfaction across multiple channels, including international, bulk, retail, contract, industrial, and food service. You’ll add value to this role by performing various functions including, but not limited to:

• Provide exceptional customer service across multiple channels, addressing inquiries and issues promptly and effectively.
• Develop and maintain relationships with key internal and external partners to foster collaboration and resolve customer needs.
• Understand and execute the end-to-end sales process, from order entry to shipment.
• Perform order-entry functions manually or via EDI, ensuring timely and accurate processing of all orders.
• Utilize SAP and Business Intelligence (BI) tools to monitor inventory and order history, providing exception-based recommendations for order management.
• Identify and resolve issues affecting overall customer service, aiming to positively influence key performance indicators.
• Use sound judgment when making service-oriented decisions that may have financial implications.
• Generate and analyze reports to provide insights into customer service metrics and order fulfillment efficiency.
• Complete assigned projects and tasks that support departmental goals and initiatives.

Important Details

This is a full-time, hybrid role based in De Pere, WI operating on first shift. The anticipated compensation for this position ranges from $16.35 - 30.29 USD per hour. This is the lowest to highest pay we in good faith believe we would pay for this role at the time of this posting. An employee’s position within the pay range will be based on several factors including, but not limited to, specific competencies, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, and business or organizational needs. For certain roles, the successful candidate may be eligible for an annual discretionary merit compensation award or bonus.

Requirements

You’ll fit right in if you have:

• Bachelor’s degree in Supply Chain, Business Administration, or a related field is preferred.
• Minimum of 2 years’ experience in customer service, preferably within a related field.
• Strong written and verbal communication skills are essential.
• Ability to make sound, service-oriented decisions with financial implications.
• Flexibility and adaptability to work effectively in a high-change environment.
• Proficient in Microsoft Office; knowledge of SAP is preferred.
• Must be able to read and communicate effectively in English.
• Ability to manage multiple tasks while maintaining attention to detail and a high degree of accuracy.
• Bilingual (Spanish) is preferred.

Equal Opportunity Statement

TreeHouse Foods is an Equal Opportunity Employer that prohibits discrimination or harassment of any type. All qualified applicants are considered for employment without regard to race, color, national origin, age, sex, sexual orientation, gender, gender identity or expression, disability status, protected veteran status, or any other characteristic protected by law. Applicants who require an accommodation to participate in the job application or hiring process should contact [e-mail]