Specialist Customer Service

Orgill; Collierville (TN); On-site; USD 35,000 - 50,000; Full time

Job summary

Orgill is seeking a Customer Service Representative to be the primary point of contact for their customers. The ideal candidate will support sales representatives, vendors, and Distribution Centers while ensuring customer satisfaction with timely information and efficient problem resolution.

Responsibilities include processing orders, resolving issues, and collaborating with internal teams. Candidates should possess strong communication skills, a positive attitude, and 2+ years of relevant experience.

Qualifications

• 2+ years of proven experience in a customer service or related role, preferably within the wholesale or distribution industry.

Responsibilities

• Serve as the first point of contact for all customer inquiries via phone, email, and chat.
• Research and resolve complex customer issues related to orders, products, shipping, and returns.
• Process customer orders, track shipment statuses, and communicate any delays or changes.
• Maintain expert-level knowledge of Orgill's product catalog and services.
• Accurately document all customer interactions and transactions.
• Coordinate with internal departments to ensure seamless service delivery.

Skills

Exceptional verbal and written communication skills

Strong problem‑solving and conflict resolution abilities

Proficiency with Microsoft Office Suite

Ability to multitask, prioritize, and manage time effectively

Education

High school diploma or equivalent

Associate's or Bachelor's degree

Tools

Salesforce CRM software

Microsoft Office Suite

Job description

As the primary point of contact for customers, the Customer Service Representative supports Orgill's customers, sales representatives, vendors, and Distribution Centers. Qualified candidates are dedicated to ensuring satisfaction with Orgill's services and features by providing timely information and answering questions efficiently. This role is crucial in maintaining strong customer relationships and upholding Orgill's commitment to service excellence.

Key Responsibilities

• Customer Interaction: Serve as the first point of contact for all customer inquiries via phone, email, and chat, providing professional and courteous support.
• Problem Resolution: Research and resolve complex customer issues related to orders, products, shipping, and returns in a timely and accurate manner.
• Order Management: Process customer orders, track shipment statuses, and communicate any delays or changes effectively.
• Product Knowledge: Maintain expert-level knowledge of Orgill's product catalog, services, and features to provide accurate information and recommendations.
• Documentation: Accurately document all customer interactions, resolutions, and transactions within the CRM system.
• Collaboration: Coordinate with Sales, Distribution Centers, and other internal departments to ensure seamless service delivery.

Qualifications

• Education: High school diploma or equivalent; Associate's or Bachelor's degree preferred.
• Experience: 2+ years of proven experience in a customer service or related role, preferably within the wholesale or distribution industry.
• Skills:
  • Exceptional verbal and written communication skills.
  • Strong problem‑solving and conflict resolution abilities.
  • Proficiency with Microsoft Office Suite (Word, Excel, Google Suite, and Salesforce CRM software).
  • Ability to multitask, prioritize, and manage time effectively in a fast‑paced environment.

Attributes

A positive attitude, a strong work ethic, and a dedication to exceeding customer expectations.