Specialist Customer Service

Orgill, Inc.; Collierville (TN); On-site; USD 35,000 - 50,000; Full time

Job summary

Orgill, Inc. seeks a dedicated Customer Service Representative in Tennessee to serve as the primary point of contact for customers. This role involves providing professional support for inquiries, resolving issues, and managing orders effectively.

Qualified candidates should have a minimum of 2 years in customer service, preferably in wholesale or distribution. Strong communication, problem-solving abilities, and Microsoft Office proficiency are essential. Join Orgill to enhance customer relationships and support their commitment to service excellence.

Qualifications

• 2+ years of proven experience in customer service or related role.
• Experience preferably within the wholesale or distribution industry.
• A positive attitude and a strong work ethic.

Responsibilities

• Serve as the first point of contact for customer inquiries via phone, email, and chat.
• Research and resolve complex customer issues related to orders, products, and shipping.
• Process customer orders and track shipment statuses.

Skills

Exceptional verbal and written communication skills

Strong problem-solving and conflict resolution abilities

Proficiency with Microsoft Office Suite

Ability to multitask, prioritize, and manage time effectively

Education

High school diploma or equivalent

Associate's or Bachelor's degree preferred

Tools

Salesforce CRM software

Job description

As the primary point of contact for customers, the Customer Service Representative supports Orgill's customers, sales representatives, vendors, and Distribution Centers. Qualified candidates are dedicated to ensuring satisfaction with Orgill's services and features by providing timely information and answering questions efficiently. This role is crucial in maintaining strong customer relationships and upholding Orgill's commitment to service excellence.

Key Responsibilities

• Customer Interaction: Serve as the first point of contact for all customer inquiries via phone, email, and chat, providing professional and courteous support.
• Problem Resolution: Research and resolve complex customer issues related to orders, products, shipping, and returns in a timely and accurate manner.
• Order Management: Process customer orders, track shipment statuses, and communicate any delays or changes effectively.
• Product Knowledge: Maintain expert-level knowledge of Orgill's product catalog, services, and features to provide accurate information and recommendations.
• Documentation: Accurately document all customer interactions, resolutions, and transactions within the CRM system.
• Collaboration: Coordinate with Sales, Distribution Centers, and other internal departments to ensure seamless service delivery.

Qualifications

• Education: High school diploma or equivalent; Associate's or Bachelor's degree preferred.
• Experience: 2+ years of proven experience in a customer service or related role, preferably within the wholesale or distribution industry.
• Skills:
  • Exceptional verbal and written communication skills.
  • Strong problem-solving and conflict resolution abilities.
  • Proficiency with Microsoft Office Suite (Word, Excel, Google Suite, and Salesforce CRM software).
  • Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.

Attributes: A positive attitude, a strong work ethic, and a dedication to exceeding customer expectations.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.