Customer Success & Support Specialist

Orgill, Inc.; Collierville (TN); On-site; USD 35,000 - 50,000; Full time

Job summary

Orgill, Inc. seeks a dedicated Customer Service Representative in Tennessee to serve as the primary point of contact for customers. This role involves providing professional support for inquiries, resolving issues, and managing orders effectively.

Qualified candidates should have a minimum of 2 years in customer service, preferably in wholesale or distribution. Strong communication, problem-solving abilities, and Microsoft Office proficiency are essential. Join Orgill to enhance customer relationships and support their commitment to service excellence.

Qualifications

• 2+ years of proven experience in customer service or related role.
• Experience preferably within the wholesale or distribution industry.
• A positive attitude and a strong work ethic.

Responsibilities

• Serve as the first point of contact for customer inquiries via phone, email, and chat.
• Research and resolve complex customer issues related to orders, products, and shipping.
• Process customer orders and track shipment statuses.

Skills

Exceptional verbal and written communication skills

Strong problem-solving and conflict resolution abilities

Proficiency with Microsoft Office Suite

Ability to multitask, prioritize, and manage time effectively

Education

High school diploma or equivalent

Associate's or Bachelor's degree preferred

Tools

Salesforce CRM software

Job description

Orgill, Inc. seeks a dedicated Customer Service Representative in Tennessee to serve as the primary point of contact for customers. This role involves providing professional support for inquiries, resolving issues, and managing orders effectively.

Qualified candidates should have a minimum of 2 years in customer service, preferably in wholesale or distribution. Strong communication, problem-solving abilities, and Microsoft Office proficiency are essential. Join Orgill to enhance customer relationships and support their commitment to service excellence.