Specialist, Customer & Sales Support

TriMark USA, LLC; Cleveland, Northern (OH, KY); Hybrid; USD 42,000 - 56,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Tuition reimbursement

401k

Community service day

Spotlight awards

Sales excellence awards

CFSP prep program

Job summary

TriMark USA, LLC is seeking a Customer & Sales Support Specialist in Cleveland, OH. You will support the Business Development team, handling data entry, quotes, and orders while providing exceptional customer service.

This role requires collaboration with Sales, Finance, Warehouse and Purchasing to meet customer needs. Essential experience includes 2+ years in customer service; high school diploma required; bachelor’s degree and CFSP certification preferred.

Qualifications

• High school diploma required.
• ,
• Bachelor’s degree preferred.
• CFSP Certification preferred.
• 2+ years of customer service experience required.

Responsibilities

• Process orders and quotations accurately via phone, fax, email.
• <br>Maintain customer base and pricing guidance.
• <br>Support external sales reps and internal teams to meet customer needs.
• <br>Build and maintain strong customer relationships.
• <br>Provide timely and courteous service; resolve issues.

Skills

Customer service

Phone presence

Math skills

Multi-tasking

Relationship building

Organizational skills

Self-directed

Team player

Attention to detail

MS Office

Education

High school diploma

Bachelor’s degree

CFSP Certification

Tools

Oracle Systems

CRM platforms

Auto-Quotes system

Job description

Why you’ll love it here!

• Benefits include Medical, Dental, Vision, Tuition Reimbursement, Pet, and Legal Insurance
• 401k
• Community Service Day
• Spotlight Awards
• National Sales Excellence Awards
• CFSP Prep Certification Program

POSITION SUMMARY:

• The Customer & Sales Support Specialist reports to the Manager, Customer & Sales Support
• Located in Cleveland, OH
• Full-Time
• Hybrid

Join our dynamic Sales Support Department as a Customer & Sales Support Specialist. In this role, you'll assist the Business Development (outside sales) team by performing clerical tasks with precision in a fast-paced environment. Your responsibilities include data entry, basic bookkeeping, creating quotes and orders, collaborating with vendors and internal departments, and providing top-notch customer service. Your focus will contribute to profitable revenue growth and effective customer relationship management.

Position Summary/Objective

The Customerand Sales SupportTeam member will provide customer service and sales support to sales representatives and other personnel involved in sales.

Essential Functions& Responsibilities

• Will be a key inside contact for customers with timely and accurate processing of incoming orders and quotation requests via phone, fax,online chator email,ensuring a high level of customer satisfaction
• Supportexternal sales representatives, including maintaining customer base, setting up order guides and pricing, order entry, quoting, monitoring back ordersandsample requests.
• Focus on improving lines per order and increasing profit margin
• Establish and maintain strong positive customer relationships
• provide courteous and efficient servicing of customer requests
• learn key contacts
• ask for the order
• follow up on purchases and address any customer service issues
• Respond to customer literature request including, product information, tracking information, and proof of delivery
• Assist in managingplan for weekly/monthly outbound calls to assigned customers/sales reps to build relationships and orders
• Achieve and maintain high level of product knowledge through product training, reading written materials, and utilizing resources/tools available for support
• Resolve all customer issues/opportunities such as pricing, tracking shipments and/or processing credits
• Support and communicate with all internal departments –Sales, Finance, Warehouse,purchasing– to ensure customers’ requirements are met or exceeded
• Determine customer requirements and expectations in order to recommend specific product solutions via research
• Provide back-up whilesales representativesare on vacation
• Minimal travel may be required from time to time

Competencies, Skillsand Abilities

• Superior customer service attitude with unwavering commitment to the customer, team, and Company
• Clear, concise, and genuine phone presence
• Advancedmath skills
• Ability to prioritize and multi-task in a fast-paced and demanding environment
• Sales minded with winning attitude and proven success in developing long term relationships with current account base and new business opportunities
• Strong organizational skills
• Highly motivated and self-directed
• Results oriented team player with a committed effort to meet goal numbers
• High attention to detail
• Strong working knowledge of MS Word, Excel, and Outlook and MS Operating system
• Strong professional work ethicMaintains apositive/calm attitude when handling problemsorthe unexpected
• Demonstrateresourcefulness

Preferred

• Working knowledge ofOracle Systems, CRM platforms
• Working knowledge of Auto-Quotes system

Education & Experience

Essential Education:

• High school diploma

Preferred Education:

• Bachelor’s degree
• CFSP Certification

Essential Experience:

• 2+ years customer service experience

Preferred Experience:

• Previous foodservice industry experience
• 2+years sales support environment