Sales and Customer Support Specialist

Akers Packaging Service Inc; Van Wert (OH); On-site; USD 50,000 - 55,000; Full time

Job summary

Akers Packaging Service Inc is seeking a Sales and Customer Support Specialist for a full-time clerical role in Van Wert, OH. You will handle pricing estimates, order entry, and customer communications by phone, fax, and email.

Responsibilities include coordinating orders, shipments, and deliveries, collaborating with production and other departments, and resolving customer issues. Daily tasks require accuracy, emphasis on service, and adherence to policies.

Qualifications

• Excellent analytical skills.
• Demonstrated track record of success within B2B environment.
• Excellent oral and written communication skills.

Responsibilities

• Communicates with customers, estimating items for pricing and order entry.
• Communicates with customer via telephone, faxes and e-mail concerning orders, returns, shipments and products.
• Acts as a central point of contact for coordination of all internal and external customer requirements and expectations.
• Processes customer orders, shipments and expedites delivery of products.
• Interacts with production and other business units regarding design, delivery, accounts receivable and service matters.
• Investigates and provides timely responses and resolution to customer complaints.
• Maintains and manages inventory programs using and ERP system
• Supports Customer Service Manager functions when Customer Service Manager is absent.
• Conforms with and abides by all regulations, policies, work procedures and instructions.
• Special projects as assigned by the General Manager or Customer Service Manager.
• Ability to work in excess of 40 hours, as business needs arise
• Regular and reliable attendance
• Any other task or duty that is deemed necessary by management.

Skills

Analytical skills

B2B experience

Communication skills

Tools

MS Office Suite

ADP Workforce Now

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Sales and Customer Support Specialist

Full Time Clerical Van Wert, OH, US

2 days ago Requisition ID: 1281

Salary Range: $50,000.00 To $55,000.00 Annually

Essential Duties and Responsibilities

• Communicates with customers, estimating items for pricing and order entry.
• Communicates with customer via telephone, faxes and e-mail concerning orders, returns, shipments and products.
• Acts as a central point of contact for coordination of all internal and external customer requirements and expectations.
• Processes customer orders, shipments and expedites delivery of products.
• Interacts with production and other business units regarding design, delivery, accounts receivable and service matters.
• Investigates and provides timely responses and resolution to customer complaints.
• Maintains and manages inventory programs using and ERP system
• Supports Customer Service Manager functions when Customer Service Manager is absent.
• Conforms with and abides by all regulations, policies, work procedures and instructions.
• Special projects as assigned by the General Manager or Customer Service Manager.
• Ability to work in excess of 40 hours, as business needs arise
• Regular and reliable attendance
• Any other task or duty that is deemed necessary by management.

Systems Usage

• MS Office Suite (Excel, Word, Outlook, Teams)
• ADP Workforce Now

Qualifications

Education & Experience

• Excellent analytical skills
• Demonstrated track record of success within B2B environment
• Excellent oral and written communication skills

Preferred Qualifications

• Experience with systems mentioned above
• Detailed oriented
• Experience in corrugated, strongly preferred
• A genuine, positive, and friendly disposition

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