Specialist - Customer Care

Hcl-America-Solutions-Inc; United States; Remote; USD 90,000 - 120,000; Full time

Job summary

Hcl-America-Solutions-Inc is seeking a highly analytical Specialist - Customer Care to support pricing, trade promotions, and sales operations in a fast-paced, data-driven environment. The role emphasizes root-cause analysis, data quality validation, and cross-functional collaboration across systems and teams.

The ideal candidate will have 5–7 years of experience, hands-on Salesforce.com experience (Sales Cloud and Lightning), strong SQL/SOQL skills, and a proven ability to improve workflows

Qualifications

• 5–7 years of relevant experience in sales operations, business operations, pricing support, promotions support, or related analytical roles.
• Strong analytical thinking with the ability to investigate issues deeply and connect data signals to business outcomes.
• Hands-on experience with Salesforce.com, including Sales Cloud and Lightning.
• Strong understanding of pricing, trade promotions, and account management workflows.
• Proficiency in SQL and SOQL.
• Experience working with Google Workspace, including Gmail, Google Sheets, and Google Docs.
• Ability to work independently, proactively monitor issues, and collaborate effectively across teams.
• Comfort using AI tools and assistants for multi-step reasoning, workflow support, and productivity improvement.

Responsibilities

• Analyze business processes related to pricing, promotions, account management, and sales operations.
• Investigate complex business and system issues, perform root cause analysis, and drive issue resolution.
• Validate data quality using rule-based checks, automation logic, and structured review methods.
• Monitor data anomalies, operational signals, and exception trends to proactively identify risks.
• Write and run SQL and SOQL queries for data extraction, validation, reconciliation, and analysis.
• Support Salesforce operations as an advanced business user, including troubleshooting, testing, and process validation.
• Create and maintain documentation for business rules, workflows, standard operating procedures, and recurring issue patterns.
• Use Copilot and other AI assistants to improve analysis, documentation, and workflow efficiency.
• Partner with cross-functional teams to improve controls, eliminate recurring defects, and streamline operations.

Skills

Salesforce.com

SQL/SOQL

Data analysis

Pricing workflows

Account management

AI tools

Google Workspace

Tools

Sales Cloud

Lightning

Automation rules

Job description

Career Opportunities: Specialist - Customer Care (148915)

Requisition ID148915-Posted10/12/2026

Salesforce.com, SQL, SOQL, Google Workspace, Copilot / AI Assistants, Lucid Chart/ Miro/ Visio

Business Domain

Education

Travel

Not required

Key Responsibilities

We are looking for a highly analytical Sales Operations Support – Sr. Analyst to support pricing, trade promotions, account management, and sales operations processes. This role requires strong business process understanding, advanced problem solving, and the ability to investigate complex issues, identify root causes, and improve workflows using data, automation, and AI tools. The ideal candidate is proactive, detail-oriented, and comfortable working across systems, stakeholders, and operational signals to drive quality and efficiency.

What You’ll Do

Analyze business processes related to pricing, promotions, account management, and sales operations.

Investigate complex business and system issues, perform root cause analysis, and drive issue resolution.

Validate data quality using rule-based checks, automation logic, and structured review methods.

Monitor data anomalies, operational signals, and exception trends to proactively identify risks.

Write and run SQL and SOQL queries for data extraction, validation, reconciliation, and analysis.

Support Salesforce operations as an advanced business user, including troubleshooting, testing, and process validation.

Create and maintain documentation for business rules, workflows, standard operating procedures, and recurring issue patterns.

Use Copilot and other AI assistants to improve analysis, documentation, and workflow efficiency.

Partner with cross-functional teams to improve controls, eliminate recurring defects, and streamline operations.

Skill Requirements

What We’re Looking For

5–7 years of relevant experience in sales operations, business operations, pricing support, promotions support, or related analytical roles.

Strong analytical thinking with the ability to investigate issues deeply and connect data signals to business outcomes.

Hands-on experience with Salesforce.com, including Sales Cloud and Lightning.

Strong understanding of pricing, trade promotions, and account management workflows.

Proficiency in SQL and SOQL.

Experience working with Google Workspace, including Gmail, Google Sheets, and Google Docs.

Ability to work independently, proactively monitor issues, and collaborate effectively across teams.

Comfort using AI tools and assistants for multi-step reasoning, workflow support, and productivity improvement.

Other Requirements

Preferred Skills

Experience with data validation automation rules and exception handling frameworks.

Ability to identify improvement opportunities and help build smarter operational workflows.

Strong documentation skills for process mapping, issue tracking, and procedural updates.

Experience using AI-enabled tools to support automation, analysis, and operational decision-making.

This is an excellent opportunity for a candidate who enjoys solving business problems, improving data quality, and using modern tools to make operations smarter, faster, and more reliable.