Senior Sales Ops Analyst: Data, AI & Automation

Hcl-America-Solutions-Inc; United States; Remote; USD 90,000 - 120,000; Full time

Job summary

Hcl-America-Solutions-Inc is seeking a highly analytical Specialist - Customer Care to support pricing, trade promotions, and sales operations in a fast-paced, data-driven environment. The role emphasizes root-cause analysis, data quality validation, and cross-functional collaboration across systems and teams.

The ideal candidate will have 5–7 years of experience, hands-on Salesforce.com experience (Sales Cloud and Lightning), strong SQL/SOQL skills, and a proven ability to improve workflows

Qualifications

• 5–7 years of relevant experience in sales operations, business operations, pricing support, promotions support, or related analytical roles.
• Strong analytical thinking with the ability to investigate issues deeply and connect data signals to business outcomes.
• Hands-on experience with Salesforce.com, including Sales Cloud and Lightning.
• Strong understanding of pricing, trade promotions, and account management workflows.
• Proficiency in SQL and SOQL.
• Experience working with Google Workspace, including Gmail, Google Sheets, and Google Docs.
• Ability to work independently, proactively monitor issues, and collaborate effectively across teams.
• Comfort using AI tools and assistants for multi-step reasoning, workflow support, and productivity improvement.

Responsibilities

• Analyze business processes related to pricing, promotions, account management, and sales operations.
• Investigate complex business and system issues, perform root cause analysis, and drive issue resolution.
• Validate data quality using rule-based checks, automation logic, and structured review methods.
• Monitor data anomalies, operational signals, and exception trends to proactively identify risks.
• Write and run SQL and SOQL queries for data extraction, validation, reconciliation, and analysis.
• Support Salesforce operations as an advanced business user, including troubleshooting, testing, and process validation.
• Create and maintain documentation for business rules, workflows, standard operating procedures, and recurring issue patterns.
• Use Copilot and other AI assistants to improve analysis, documentation, and workflow efficiency.
• Partner with cross-functional teams to improve controls, eliminate recurring defects, and streamline operations.

Skills

Salesforce.com

SQL/SOQL

Data analysis

Pricing workflows

Account management

AI tools

Google Workspace

Tools

Sales Cloud

Lightning

Automation rules

Job description

Hcl-America-Solutions-Inc is seeking a highly analytical Specialist - Customer Care to support pricing, trade promotions, and sales operations in a fast-paced, data-driven environment. The role emphasizes root-cause analysis, data quality validation, and cross-functional collaboration across systems and teams.

The ideal candidate will have 5–7 years of experience, hands-on Salesforce.com experience (Sales Cloud and Lightning), strong SQL/SOQL skills, and a proven ability to improve workflows