Specialist CSX

Henkel; Chanhassen (MN); Hybrid; USD 55,000 - 65,000; Full time

Benefits offered by this job

Health Insurance

Work-Life Balance

401k matching & employee share plan

Parental leave & fertility support

Tuition reimbursement

Job summary

Henkel in Minnesota is seeking a customer excellence specialist within our Adhesive Technologies unit. You will own order-to-cash, manage customer service interactions, build strong customer relationships, and collaborate with internal partners to align priorities with supply chain capabilities.

You'll use SAP and Salesforce daily, work in a hybrid environment, and contribute to continuous improvement while delivering quality service and identifying opportunities for new business or retention.

Qualifications

• High school diploma required; bachelor's degree preferred.
• Ability to build strong relationships using a customer centric mindset.
• Detail oriented and able to work independently in a fast-paced environment.
• Strong collaboration within cross functional teams

Responsibilities

• Accountable for customer facing activities/customer experience, acting as single point of contact for the customer, adopting customer centric mindset.
• Run order to cash and customer service management, focusing mainly on customer interaction related activities (in/outbound.)
• Build customer relationships by supporting inquiries; Collect feedback & identify opportunities to drive customer satisfaction.
• Provide quality service to customers while identifying opportunities to secure new business or support retention via customer interaction.
• Collaborate closely with internal partners, judging and aligning priorities to meet customer needs vs. supply chain capabilities.
• Prioritize own workflow, ensure work is completed with productivity, quality & timeliness; use KPI's and reports to monitor own performance.
• Ensure business continuity and enhance efficiencies. Utilize customer service systems and tools (SAP & Salesforce) to drive efficiencies and provide relevant feedback to contribute to improvements.

Skills

Customer-centric mindset

Relationship building

Education

High school diploma

Bachelor's degree preferred

Tools

SAP

Salesforce

Job description

At Henkel, you’ll be part of an organization that’s shaping the future through innovation, sustainability and collaboration. With our trusted brands like Persil®, ‘all®, Loctite®, Snuggle®, and Schwarzkopf® and our cutting-edge technologies, you’ll have countless opportunities to explore new paths and grow.

This position is with our Adhesive Technologies business unit – where we empower our people to transform industries and provide our customers with a competitive advantage through adhesives, sealants and functional coatings.

Dare to learn new skills, advance in your career and make an impact at Henkel.

What you´ll do

• Accountable for customer facing activities/customer experience, acting as single point of contact for the customer, adopting customer centric mindset.
• Run order to cash and customer service management, focusing mainly on customer interaction related activities (in/outbound.)
• Build customer relationships by supporting inquiries; Collect feedback & identify opportunities to drive customer satisfaction.
• Provide quality service to customers while identifying opportunities to secure new business or support retention via customer interaction.
• Collaborate closely with internal partners, judging and aligning priorities to meet customer needs vs. supply chain capabilities.
• Prioritize own workflow, ensure work is completed with productivity, quality & timeliness; use KPI's and reports to monitor own performance.
• Ensure business continuity and enhance efficiencies. Utilize customer service systems and tools (SAP & Salesforce) to drive efficiencies and provide relevant feedback to contribute to improvements.

What makes you a good fit

• Experienced in SAP and Salesforce.
• High school diploma required; bachelor's degree preferred.
• Ability to build strong relationships using a customer centric mindset.
• Detail oriented and the ability to work independently in a fast-paced environment.
• Strong collaboration within cross functional teams

Some benefits of joining Henkel

• Health Insurance: affordable plans for medical, dental, vision and wellbeing starting on day 1
• Work-Life Balance: Paid time off including sick, vacation, holiday and volunteer time, flexible & hybrid work policies (depending on role), and vacation buy / sell program
• Financial: 401k matching, employee share plan with voluntary investment and Henkel matching shares, annual performance bonus, service awards and student loan reimbursement
• Family Support: 12-week gender neutral parental leave (up to 20 weeks for parents giving birth), fertility support, adoption & surrogacy reimbursement, discounted child and elderly care, and scholarships
• Career Growth: diverse national and international growth opportunities, access to thousands of skills development courses, and tuition reimbursement

The salary range for this role is $55,000.00 and $65,000.00. This range represents the good‑faith minimum and maximum wages the Company reasonably expects to offer for this role at the time of posting. In addition to base salary, this position may be eligible for incentive pay or other forms of compensation, as applicable. The Company also offers a comprehensive benefits package as described above. Actual compensation will be based on factors such as the candidate’s skills, experience, education, training, and work location. This posting is intended to comply with all applicable state and local pay transparency laws.

Henkel does not accept unsolicited resumes from search firms or employment agencies. Unsolicited referrals and resumes are considered Henkel property and therefore, Henkel will not pay a fee for any placement resulting from the receipt of an unsolicited referral.

At Henkel, we come from a broad range of backgrounds, perspectives, and life experiences. We believe the uniqueness of all our employees is the power in us. Henkel is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information, and other legally protected categories.