Specialist, Client Operations Representative

BNY; Devon (PA); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

401(k) plan

Medical insurance

Dental insurance

Vision insurance

Paid leave

Life insurance

Job summary

BNY is seeking a Specialist, Client Operations Representative to join their team in Berwyn, Pennsylvania. The role involves managing complex client inquiries, overseeing operational processes, and collaborating with internal teams to improve service delivery.

Ideal candidates will have a Bachelor's degree and strong analytical, communication, and interpersonal skills. BNY offers competitive compensation and benefits, including paid leave, a 401(k) plan, and health insurance.

Qualifications

• 0-3 years of experience in client operations or a related field.
• Strong analytical and problem-solving skills to manage and resolve client issues effectively.
• Excellent communication and interpersonal skills to build and maintain client relationships.

Responsibilities

• Manage complex client inquiries and ensure timely resolutions.
• Oversee operational processes related to client transactions and reporting.
• Collaborate with internal teams to enhance service delivery.

Skills

Analytical skills

Problem-solving skills

Communication skills

Interpersonal skills

Team collaboration

Education

Bachelor's degree in Business, Finance, or related field

Job description

Job Description

We're seeking a future team member for the role of Specialist, Client Operations Representative to join our Client Operations & Reporting team. This role is located in Berwyn, Pennsylvania.

Responsibilities

• Provide comprehensive client service by managing complex client inquiries and issues, ensuring resolutions are timely and in line with client expectations.
• Coordinate and oversee operational processes related to client transactions and reporting, ensuring accuracy and efficiency.
• Collaborate with internal teams to enhance service delivery and operational processes, demonstrating expertise in client operations.
• Maintain up-to-date knowledge of industry regulations and organizational policies to ensure compliance in all client interactions and processes.

Qualifications

• Bachelor's degree in Business, Finance, or a related field preferred.
• 0-3 years of experience.
• Strong analytical and problem‑solving skills to manage and resolve client issues effectively.
• Excellent communication and interpersonal skills to build and maintain client relationships.
• Ability to work collaboratively across teams to drive operational efficiency and enhance client service delivery.

Benefits and Rewards

BNY offers highly competitive compensation, benefits, and wellbeing programs, including paid leave, a 401(k) plan, medical, dental, vision, and basic life insurance for employees and eligible dependents.

BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.

Employment is at‑will, and the company reserves the right to modify compensation and benefits as circumstances change.