Senior Specialist, Client Processing

BNY Mellon; Devon (PA); On-site; USD 90,000 - 110,000; Full time

Benefits offered by this job

Paid volunteer time

401(k) plan

Medical, dental, vision insurance

Job summary

BNY Mellon in Berwyn, PA is seeking a Senior Specialist, Client Operations to join our Client Service team. The role focuses on resolving complex client issues and ensuring timely service delivery in a high-touch environment.

You will work with external clients, analyze information, and contribute to improvements while leveraging BNY Mellon products and services. This position emphasizes collaboration and customer-centric outcomes in a dynamic financial services context.

Qualifications

• Bachelors degree or the equivalent combination of education and experience is required.
• 5-7 years of total work experience preferred.
• Experience in an operational area and/or client services preferred.
• In-depth knowledge of client issues, BNY Mellon products and services, and ability to contribute to business development efforts.

Responsibilities

• Works with external clients to resolve complex day-to-day issues and direct them to appropriate resources at BNY Mellon.
• Supports clients in addressing and resolving complex operational and technical issues and ensuring requests are executed.
• Applies advanced problem-solving skills, judgement, and experience to analyze information and deliver high quality service to a specialized client base.
• Proactively assists clients in reviewing potential business needs, resolves complex or non-routine client issues, and contributes to process improvements.

Job description

At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.

Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary.

Job Description

We're seeking a future team member for the role of Senior Specialist, Client Operations, to join our Client Service team. This role is located in Berwyn, Pnnsylvania

In this role, you'll make an impact in the following ways:

• Works with external clients to resolve complex day-to-day issues and direct them to appropriate resources at BNY Mellon.
• Supports clients in addressing and resolving complex operational and technical issues and ensuring requests are executed.
• Applies advanced problem-solving skills, judgement, and experience to analyze information and deliver high quality service to a specialized client base.
• Proactively assists clients in reviewing potential business needs, resolves complex or non-routine client issues, and contributes to process improvements.

To be successful in this role, we're seeking the following:

• Bachelors degree or the equivalent combination of education and experience is required.
• 5-7 years of total work experience preferred.
• Experience in an operational area and/or client services preferred.
• In-depth knowledge of client issues, BNY Mellon products and services, and ability to contribute to business development efforts.
• No direct reports; provides guidance to less experienced team members.

• America's Most Innovative Companies, Fortune, 2025
• World's Most Admired Companies, Fortune 2025
• "Most Just Companies", Just Capital and CNBC, 2025

Our Benefits and Rewards:

BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.

BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.

BNY assesses market data to ensure a competitive compensation package for our employees. The expected base salary for this position when employment commences can be found in the Job Info section at the bottom of the posting.

Base salary offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. Base salary is only part of the total rewards package, which may include eligibility for an annual discretionary incentive award. Subject to the terms and conditions of the applicable plans then in effect, eligible employees may enroll in a 401(k) plan as well as participate in Company-sponsored medical, dental, vision, and basic life insurance plans for the employee and the employee’s eligible dependents. Eligible employees also may receive other benefits (including various paid time off benefits, such as vacation and sick time), dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.

If hired, the employee will be in an "at will" position and the Company reserves the right to modify base salary (as well as any other discretionary payments or compensation programs) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.

Job Info

• Job Identification 78591
• Job Category Transaction Processing
• Posting Date 07/23/2026, 11:36 AM
• Locations 801 Cassatt Road, Berwyn, PA, 19312, US