Special System Support

Skywest; Saint George (UT); On-site; USD 25,000 - 33,000; Full time

Job summary

SkyWest Airlines is seeking System Support Technicians to support the Information Technology service desk. The role involves handling calls and chats, resolving issues, researching problems, and providing end-user training.

You will install and configure printers, scanners, and PCs, support operating systems and office software, and manage access for staff. Some on-site duties and after-hours support may be required.

Qualifications

• Excellent telephone and people skills are required.
• Excellent written communication skills.
• Willingness to assist users of all technical abilities.
• Good understanding of PC hardware, printers, and software.

Responsibilities

• Field incoming calls, chats, and IT requests.
• Resolve issues without escalation to level 2 where possible.
• Research technical problems and provide solutions to end-users.
• Provide training and recommendations to computer users to improve independence.
• Install, configure, and repair printers, scanners, and peripheral equipment.
• Install and configure PC operating systems and desktop software.
• Process requests for system access and remove access for terminated personnel.
• Other duties as assigned.

Skills

Phone skills

Written communication

Customer support

Printer/ peripheral repair

Windows & Office

Multitasking

Shift availability

Job description

About SkyWest

SkyWest Airlines, the largest independently owned regional airline, is currently in search of individuals who take pride on seeing a job done well. We pride ourselves in being an on-time airline and are seeking dedicated individuals who understand a deadline-driven environment, while also maintaining high quality standards of operational safety and customer service. As a SkyWest employee, you will be part of an exciting team of professionals who love working in the travel industry and sharing their enthusiasm with the passengers. From the seasoned traveler to the first-time flier, we want to make it a great experience.

SkyWest System Support Technicians answer calls, online chats, and process tickets for the Information Technology servicedesk, providing immediate assistance and/or escalating issues for handling by other technical support staff.

Primary Job Duties

• Field incoming calls, chats, and IT requests
• Resolve issues without escalation to level 2 support teams as much as possible
• Research technical problems and provide solutions to end-users
• Provide training and recommendations to computer users to enhance independence
• Install, configure, and repair company-issued printers, scanners, and peripheral equipment
• Install and configure PC operating systems and desktop application software
• Process requests for new system access and remove access for terminated personnel
• Other duties as assigned

Minimum Requirements

• Excellent telephone and people skills
• Excellent written communication skills
• Willingness and patience to assist computer users of all technical abilities
• Good general understanding of telephone systems, personal computers, computer network, printers, peripheral equipment, and application software
• Ability to configure, repair, and troubleshoot company-issued printers, and related equipment
• Strong knowledge of Microsoft Windows and Microsoft Office applications
• Ability to multi-task and properly prioritize problems and projects
• Ability to work early morning hours and weekend hours as assigned
• Ability to respond to and escalates critical event information during after-hours
• Ability to work extended workday and holiday schedules as assigned

Physical and Other Requirements

• Ability to sit and work at a computer for extended periods
• Ability to lift and move items weighing up to 50 pounds, with or without reasonable accommodation.
• This is not a Department of Transportation safety-sensitive position

This position will require the selected candidateto travel outside the station for training -in addition to the completion of theirnew hire onboarding.