IT Helpdesk & Systems Support Technician

Skywest; St. George (VT); On-site; USD 42,000 - 65,000; Full time

Job summary

SkyWest Airlines seeks a System Support Technician to join our IT help desk. This role handles calls, chats, and IT requests, troubleshooting issues and providing guidance to users to maintain operational safety and service quality.

Responsibilities include installing and repairing printers and peripherals, configuring PCs and software, and managing access requests. Travel for training may be required; weekend/after-hours work may be needed.

Qualifications

• Excellent telephone and people skills.
• Excellent written communication skills.
• Willingness to assist computer users of all technical abilities.
• Good understanding of PCs, networks, printers, peripheral equipment, and software.
• Strong knowledge of Windows and Microsoft Office applications.
• Ability to multi-task and prioritize problems and projects.
• Ability to work early morning hours and weekend hours as assigned.
• Ability to respond to and escalate critical event information during after-hours.
• Ability to work extended workday and holiday schedules as assigned.

Responsibilities

• Field incoming calls, chats, and IT requests.
• Resolve issues without escalation to level 2 support teams as much as possible.
• Research technical problems and provide solutions to end-users.
• Provide training and recommendations to computer users to enhance independence.
• Install, configure, and repair company-issued printers, scanners, and peripheral equipment.
• Install and configure PC operating systems and desktop application software.
• Process requests for new system access and remove access for terminated personnel.
• Other duties as assigned.

Skills

Telephone skills

People skills

Written communication

Troubleshooting

Windows proficient

MS Office

Multi-tasking

After-hours availability

Tools

Printers configuration

PC configuration

Networking basics

Job description

SkyWest Airlines seeks a System Support Technician to join our IT help desk. This role handles calls, chats, and IT requests, troubleshooting issues and providing guidance to users to maintain operational safety and service quality.

Responsibilities include installing and repairing printers and peripherals, configuring PCs and software, and managing access requests. Travel for training may be required; weekend/after-hours work may be needed.