Special System Support

Skywest; St. George (VT); On-site; USD 42,000 - 65,000; Full time

Job summary

SkyWest Airlines seeks a System Support Technician to join our IT help desk. This role handles calls, chats, and IT requests, troubleshooting issues and providing guidance to users to maintain operational safety and service quality.

Responsibilities include installing and repairing printers and peripherals, configuring PCs and software, and managing access requests. Travel for training may be required; weekend/after-hours work may be needed.

Qualifications

• Excellent telephone and people skills.
• Excellent written communication skills.
• Willingness to assist computer users of all technical abilities.
• Good understanding of PCs, networks, printers, peripheral equipment, and software.
• Strong knowledge of Windows and Microsoft Office applications.
• Ability to multi-task and prioritize problems and projects.
• Ability to work early morning hours and weekend hours as assigned.
• Ability to respond to and escalate critical event information during after-hours.
• Ability to work extended workday and holiday schedules as assigned.

Responsibilities

• Field incoming calls, chats, and IT requests.
• Resolve issues without escalation to level 2 support teams as much as possible.
• Research technical problems and provide solutions to end-users.
• Provide training and recommendations to computer users to enhance independence.
• Install, configure, and repair company-issued printers, scanners, and peripheral equipment.
• Install and configure PC operating systems and desktop application software.
• Process requests for new system access and remove access for terminated personnel.
• Other duties as assigned.

Skills

Telephone skills

People skills

Written communication

Troubleshooting

Windows proficient

MS Office

Multi-tasking

After-hours availability

Tools

Printers configuration

PC configuration

Networking basics

Job description

About SkyWest

SkyWest Airlines, the largest independently owned regional airline, is currently in search of individuals who take pride on seeing a job done well. We pride ourselves in being an on-time airline and are seeking dedicated individuals who understand a deadline-driven environment, while also maintaining high quality standards of operational safety and customer service. As a SkyWest employee, you will be part of an exciting team of professionals who love working in the travel industry and sharing their enthusiasm with the passengers. From the seasoned traveler to the first-time flier, we want to make it a great experience.

SkyWest System Support Technicians answer calls, online chats, and process tickets for the Information Technology servicedesk, providing immediate assistance and/or escalating issues for handling by other technical support staff.

Primary Job Duties

• Field incoming calls, chats, and IT requests
• Resolve issues without escalation to level 2 support teams as much as possible
• Research technical problems and provide solutions to end-users
• Provide training and recommendations to computer users to enhance independence
• Install, configure, and repair company-issued printers, scanners, and peripheral equipment
• Install and configure PC operating systems and desktop application software
• Process requests for new system access and remove access for terminated personnel
• Other duties as assigned

Minimum Requirements

• Excellent telephone and people skills
• Excellent written communication skills
• Willingness and patience to assist computer users of all technical abilities
• Good general understanding of telephone systems, personal computers, computer network, printers, peripheral equipment, and application software
• Ability to configure, repair, and troubleshoot company-issued printers, and related equipment
• Strong knowledge of Microsoft Windows and Microsoft Office applications
• Ability to multi-task and properly prioritize problems and projects
• Ability to work early morning hours and weekend hours as assigned
• Ability to respond to and escalates critical event information during after-hours
• Ability to work extended workday and holiday schedules as assigned

Physical and Other Requirements

• Ability to sit and work at a computer for extended periods
• Ability to lift and move items weighing up to 50 pounds, with or without reasonable accommodation.
• This is not a Department of Transportation safety-sensitive position

This position will require the selected candidateto travel outside the station for training -in addition to the completion of theirnew hire onboarding.