Special System Support

Skywest United Express; Saint George (UT); On-site; USD 45,000 - 68,000; Full time

Job summary

SkyWest Airlines in Utah is seeking a System Support Technician to field calls, chats, and IT requests, and to provide immediate assistance to end users.

The role emphasizes troubleshooting, configuring printers, PCs, and software, with strong Windows and Office knowledge, and willingness to work early mornings, weekends, and holidays. Travel for training may be required.

Qualifications

• Excellent telephone and people skills.
• Excellent written communication skills.
• Willingness to assist computer users of all technical abilities.
• Good understanding of telephone systems, PCs, networks, printers, and software.
• Ability to configure, repair, and troubleshoot printers and related equipment.
• Strong knowledge of Windows and Office applications.
• Ability to multi-task and prioritize problems.
• Willing to work early mornings and weekend hours as assigned.
• Ability to respond to critical events during after-hours and extended schedules.

Responsibilities

• Field incoming calls, chats, and IT requests.
• Resolve issues without escalation to level 2 when possible.
• Research technical problems and provide end-user solutions.
• Provide training and recommendations to computer users.
• Install, configure, and repair printers, scanners, and peripherals.
• Install and configure PC operating systems and desktop software.
• Process requests for new system access and remove access for terminated personnel.
• Other duties as assigned.

Skills

Telephone skills

People skills

Written communication

Customer support

Troubleshooting

Windows OS

Microsoft Office

Multitasking

After-hours responsiveness

Weekend hours

Tools

Printers & peripherals

PC operating systems

Office applications

Job description

About SkyWest

SkyWest Airlines, the largest independently owned regional airline, is currently in search of individuals who take pride on seeing a job done well. We pride ourselves in being an on-time airline and are seeking dedicated individuals who understand a deadline-driven environment, while also maintaining high quality standards of operational safety and customer service. As a SkyWest employee, you will be part of an exciting team of professionals who love working in the travel industry and sharing their enthusiasm with the passengers. From the seasoned traveler to the first-time flier, we want to make it a great experience.

, online chats, and process tickets for the Information Technology service desk, providing immediate assistance and/or escalating issues for handling by other technical support staff.

• Field incoming calls, chats, and IT requests
• Resolve issues without escalation to level 2 support teams as much as possible
• Research technical problems and provide solutions to end-users
• Provide training and recommendations to computer users to enhance independence
• Install, configure, and repair company-issued, printers, scanners, and peripheral equipment
• Install and configure PC operating systems and desktop application software
• Process requests for new system access and remove access for terminated personnel
• Other duties as assigned
• Excellent telephone and people skills
• Willingness and patience to assist computer users of all technical abilities
• Good general understanding of telephone systems, personal computers, computer network, printers, peripheral equipment, and application software
• Ability to configure, repair, and troubleshoot company-issued, printers, and related equipment
• Strong knowledge of Microsoft Windows and Microsoft Office applications
• Ability to multi-task and properly prioritize problems and projects
• Ability to work early morning hours and weekend hours as assigned
• Ability to respond to and escalation critical event information during after-hours
• Ability to work extended workday and holiday schedules as assigned

About SkyWest

SkyWest Airlines, the largest independently owned regional airline, is currently in search of individuals who take pride on seeing a job done well. We pride ourselves in being an on-time airline and are seeking dedicated individuals who understand a deadline-driven environment, while also maintaining high quality standards of operational safety and customer service. As a SkyWest employee, you will be part of an exciting team of professionals who love working in the travel industry and sharing their enthusiasm with the passengers. From the seasoned traveler to the first-time flier, we want to make it a great experience.

SkyWest System Support Technicians answer calls

, online chats, and process tickets for the Information Technology service desk, providing immediate assistance and/or escalating issues for handling by other technical support staff.

Primary Job Duties

• Field incoming calls, chats, and IT requests
• Resolve issues without escalation to level 2 support teams as much as possible
• Research technical problems and provide solutions to end-users
• Provide training and recommendations to computer users to enhance independence
• Install, configure, and repair company-issued, printers, scanners, and peripheral equipment
• Install and configure PC operating systems and desktop application software
• Process requests for new system access and remove access for terminated personnel
• Other duties as assigned

Minimum Requirements

• Excellent telephone and people skills
• Excellent written communication skills
• Willingness and patience to assist computer users of all technical abilities
• Good general understanding of telephone systems, personal computers, computer network, printers, peripheral equipment, and application software
• Ability to configure, repair, and troubleshoot company-issued, printers, and related equipment
• Strong knowledge of Microsoft Windows and Microsoft Office applications
• Ability to multi-task and properly prioritize problems and projects
• Ability to work early morning hours and weekend hours as assigned
• Ability to respond to and escalation critical event information during after-hours
• Ability to work extended workday and holiday schedules as assigned

Physical And Other Requirements

• Ability to sit and work at a computer for extended periods
• Ability to lift and move items weighing up to 50 pounds, with or without reasonable accommodation.
• This is not a Department of Transportation safety-sensitive position

This position will require the selected candidate to travel outside the station for training - in addition to the completion of their new hire onboarding.

This job posting may have an additional video/phone interview requirement. Please monitor your email and junk folder for additional instructions.