Special Services Representative

Jobtailor; Charlotte Amalie (United States Virgin Islands); On-site; USD 26,000 - 38,000; Full time

Job summary

Jobtailor is seeking a dedicated Passenger Service Agent to assist travelers with special requirements, including unaccompanied minors and VIP passengers, at the airport in Charlotte Amalie.

You will provide wheelchair assistance, transport to gates, baggage tagging, verify flight details, and ensure safety and security compliance while delivering exceptional customer service.

This on-site role requires patience, adaptability, and strong communication to maintain smooth operations under pressure.

Qualifications

• HS Diploma or GED required.
• Customer-focused approach and strong listening skills.
• Ability to adapt to changing circumstances while maintaining safety.

Responsibilities

• Assist passengers with special requirements, including unaccompanied minors and VIP passengers.
• Transport passengers requiring wheelchair assistance to and from assigned gates.
• Carry, push, lift, or pull luggage for passengers requesting assistance.
• Safely lift passengers up and down aircraft stairs and in and out of wheelchairs.
• Escort VIP passengers and unaccompanied minors to and from flights or to receiving adults.
• Tag baggage correctly for routing to the proper destination.
• Gather wheelchairs from the concourse and return them to the staging area.
• Read paperwork to verify passenger names, flight information, dates, and special service details.

Skills

Customer service

Adaptability

Problem analysis

Communication

Safety awareness

Education

HS Diploma or GED

Tools

Computers

Office productivity software

Luggage handling equipment

Job description

• Assist passengers with special requirements, including unaccompanied minors, VIP passengers, and wheelchair users
• Transport passengers requiring wheelchair assistance to and from assigned gates
• Carry, push, lift, or pull luggage for passengers requesting assistance
• Safely lift passengers up and down aircraft stairs and in and out of wheelchairs
• Escort VIP passengers and unaccompanied minors to and from flights or to receiving adults
• Read paperwork to verify passenger names, flight information, dates, and special service details
• Tag baggage correctly for routing to the proper destination
• Gather wheelchairs from the concourse and return them to the staging area
• Operate computers and office productivity equipment in an office environment

Requirements

• HS Diploma, GED or Equivalent
• Passenger Service Agent Learning Plan
• TSA - General Security Awareness
• FAA - Dangerous Goods Awareness
• OJT - Passenger Assistance Equipment as required
• Ability to adapt to changing circumstances
• Ability to prioritize safety and security compliance
• Customer-focused approach
• Listening and problem analysis abilities
• Sociability and ability to work under pressure
• Remain in a stationary position 50% of the time
• Walk short distances and reach above and/or below shoulder
• Handle/grasp documents or office equipment
• Lift/carry/move objects, files and documents up to 10 pounds
• Maintain regular and punctual attendance
• Ability to talk, listen, and speak clearly on the telephone

Core Competencies

Demonstrates expertise in passenger assistance, ensuring safety and compliance while providing exceptional customer service. Proficient in handling special requirements for diverse passengers, including unaccompanied minors and VIPs.

Highest-signal resume keywords

• Passenger Service Agent Learning Plan
• TSA - General Security Awareness
• FAA - Dangerous Goods Awareness
• Customer-Focused Approach
• Ability to Adapt to Changing Circumstances

Hard Skills

• Luggage Handling
• Wheelchair Assistance
• Safety Compliance
• Document Verification
• Baggage Tagging

Soft Skills

• Listening Abilities
• Problem Analysis
• Sociability
• Ability to Work Under Pressure

Certifications & Qualifications

• HS Diploma
• GED
• OJT - Passenger Assistance Equipment

Industry Keywords

• Passenger Assistance
• Special Requirements
• VIP Passengers
• Unaccompanied Minors
• Safety and Security Compliance

Tools & Technologies

• Office Productivity Equipment
• Computers